Larry Inks BUSMHR 3200 Exam 3
UPDATED ACTUAL Exam Questions and
CORRECT Answers
Organizational Culture - CORRECT ANSWER - The set of shared, taken-for-granted
implicit assumptions that a group holds and that determines how it perceives, thinks about, and
reacts to its various environments
The values shared by associates in an organization
What it's like to be a member of this organization
"The extent to which you like to come into work"
Strong culture = everyone has shared feelings/consistency
Weak culture = Peoples' feelings are all over the place or negative
Primary functions of culture - CORRECT ANSWER - 1. give members an organizational
identity (sense of belonging, how to behave, how to treat others)
2. Facilitate collective commitment (shared purpose, objectives, goal-based behavior)
3. Promote social system stability (systems/processes for dealing with change, managing
conflict)
4. Promote understanding of the organization (shapes behavior and allows everyone to have a
"clean line of sight" between what they do and business goals/success)
Values and culture - CORRECT ANSWER - Values are a fundamental part of culture
,values drive attributes, attributes drive behavior
values change slowly unless something dramatic happens within the organization
five primary characteristics of values - CORRECT ANSWER - 1. broad concepts or
beliefs
2. relate to the desirable end-states, behaviors, situations
3. apply across most/all situations
4. influence attitudes and behaviors
5. can be ordered by relative importance
Espoused values - CORRECT ANSWER - the values that the organization states that it
believes (usually in their mission statement or presentations)
the "desired"
Enacted values - CORRECT ANSWER - the values that the organization members
perceive to be valued by the organization
the "reality"
Espoused vs. Enacted Values - CORRECT ANSWER - The greater the difference, the
greater likelihood that there is dissatisfaction, cultural problems, etc
,Big difference = big problems
Organizations and leaders need to "walk the walk" not just "talk the talk"
"the perfect fit" is when what they say = what they do = what I see
Assessing culture - CORRECT ANSWER - trying to see how well an organization is doing
based off their culture
used a lot with staffing to test if an individual would fit in with the culture
Good cultural fit - CORRECT ANSWER - Higher internal commitment to the organization
Lower absenteeism/turnover
Higher job satisfaction and engagement
Higher levels of organizational citizenship
Higher intrinsic motivation
Better performance (individually and in groups)
Culture-related issues and questions - CORRECT ANSWER - Identifying and
understanding the culture
Nature of the culture - is it "right" for the organization
- relates to strategic context, objectives of the organization
, Different possible approaches:
-shared culture
-unique culture
-tailored culture = core + unique
Strength of the culture is the extent to which it permeates the organization
Mechanisms/systems for keeping to culture alive and maintained
-Example: OSU involvement fair/words embedded in Fisher's floor/carmen Ohio
Changing the culture when necessary
Ways to Understand an Organization's Culture - CORRECT ANSWER - Stories: Legends
about what has happened in the past
Myths: Dramatic narratives of imagined events; unquestioned beliefs
Heroes: People who have "done it the right way"
Symbols: Icons that show "what we're all about"
Symbolic Acts: Single acts that are very memorable
Language: Speech that carries a specific message
Rites: Ceremonies that are visible reminders of values
Artifacts: Material objects that express dimensions of culture
UPDATED ACTUAL Exam Questions and
CORRECT Answers
Organizational Culture - CORRECT ANSWER - The set of shared, taken-for-granted
implicit assumptions that a group holds and that determines how it perceives, thinks about, and
reacts to its various environments
The values shared by associates in an organization
What it's like to be a member of this organization
"The extent to which you like to come into work"
Strong culture = everyone has shared feelings/consistency
Weak culture = Peoples' feelings are all over the place or negative
Primary functions of culture - CORRECT ANSWER - 1. give members an organizational
identity (sense of belonging, how to behave, how to treat others)
2. Facilitate collective commitment (shared purpose, objectives, goal-based behavior)
3. Promote social system stability (systems/processes for dealing with change, managing
conflict)
4. Promote understanding of the organization (shapes behavior and allows everyone to have a
"clean line of sight" between what they do and business goals/success)
Values and culture - CORRECT ANSWER - Values are a fundamental part of culture
,values drive attributes, attributes drive behavior
values change slowly unless something dramatic happens within the organization
five primary characteristics of values - CORRECT ANSWER - 1. broad concepts or
beliefs
2. relate to the desirable end-states, behaviors, situations
3. apply across most/all situations
4. influence attitudes and behaviors
5. can be ordered by relative importance
Espoused values - CORRECT ANSWER - the values that the organization states that it
believes (usually in their mission statement or presentations)
the "desired"
Enacted values - CORRECT ANSWER - the values that the organization members
perceive to be valued by the organization
the "reality"
Espoused vs. Enacted Values - CORRECT ANSWER - The greater the difference, the
greater likelihood that there is dissatisfaction, cultural problems, etc
,Big difference = big problems
Organizations and leaders need to "walk the walk" not just "talk the talk"
"the perfect fit" is when what they say = what they do = what I see
Assessing culture - CORRECT ANSWER - trying to see how well an organization is doing
based off their culture
used a lot with staffing to test if an individual would fit in with the culture
Good cultural fit - CORRECT ANSWER - Higher internal commitment to the organization
Lower absenteeism/turnover
Higher job satisfaction and engagement
Higher levels of organizational citizenship
Higher intrinsic motivation
Better performance (individually and in groups)
Culture-related issues and questions - CORRECT ANSWER - Identifying and
understanding the culture
Nature of the culture - is it "right" for the organization
- relates to strategic context, objectives of the organization
, Different possible approaches:
-shared culture
-unique culture
-tailored culture = core + unique
Strength of the culture is the extent to which it permeates the organization
Mechanisms/systems for keeping to culture alive and maintained
-Example: OSU involvement fair/words embedded in Fisher's floor/carmen Ohio
Changing the culture when necessary
Ways to Understand an Organization's Culture - CORRECT ANSWER - Stories: Legends
about what has happened in the past
Myths: Dramatic narratives of imagined events; unquestioned beliefs
Heroes: People who have "done it the right way"
Symbols: Icons that show "what we're all about"
Symbolic Acts: Single acts that are very memorable
Language: Speech that carries a specific message
Rites: Ceremonies that are visible reminders of values
Artifacts: Material objects that express dimensions of culture
