TEST BANK
MGMT 12th Edition Principles of Management
by Chuck Williams Chapters 1 - 18, Complete
,TABLE OF CONTENTS n n n
Part I: INTRODUCTION TO MANAGEMENT.
n n n n
1. Management.
n
2. The History of Management.
n n n n
3. Organizational Environments and Cultures.
n n n n
4. Ethics and Social Responsibility.
n n n n
Part II: PLANNING.
n n
5. Planning and Decision Making.
n n n n
6. Organizational Strategy.
n n
7. Innovation and Change.
n n n
8. Global Management.
n n
Part III: ORGANIZING.
n n
9. Designing Adaptive Organizations.
n n n
10. Managing Teams.
n n
11. Managing Human Resource Systems.
n n n n
12. Managing Individuals and a Diverse Work Force.
n n n n n n n
Part IV: LEADING.
n n
13. Motivation.
n
14. Leadership.
n
15. Managing Communication.
n n
Part V: CONTROLLING.
n n
16. Control.
n
17. Managing Information.
n n
18. Managing Service and Manufacturing Operations.
n n n n n
,Chapter 01_Management
n
1.n_____nisndefinednasngettingnworkndonenthroughnothers.
n
a.n Orientation
n
b.nMarketing
n
c.n Management
n
d.nAccounting
ANS:nnc
2.nWhennRuthnwasnhirednbynGrahamnServicesnInc.ntonheadnitsncustomernservicenoperations,nshenw
asntoldnthatnhernroleninvolvednsupervisingnthenworknofnhernemployeesnandnensuringnthatntheyndidnt
heirnjobsnwell.nRuth'snjobnisnrelatednto:
n
a.n marketing.
n
b.nrecruitment.
n
c.n management.
n
d.nfinance.
ANS:nnc
3.nAtnTroystennInc.,nanconstructionncompany,nEdwin'snjobnresponsibilitiesnincludenmonitoringnthe
workncarriednoutnbynthencompany'snsitenengineers.nHenisnalsonresponsiblenfornensuringnthatnallnthe
n
engineersnarenprovidednwithnamplenguidancenandnsupervisionnsonthatntheyncannperformnallnthenass
n
ignedntasksntonthenbestnofntheirnability.nInnthengivennscenario,nEdwin'snjobnisnrelatednton_____.
n
a.n accounting
n
b.nsales
, n
c.n management
n
d.nproduction
ANS:nnc
4.nTrentnAutomobilesnInc.nwasnexpectingnanlargenshipmentnofnscrapnmetalnanweeknearlier.nAsnthens
hipmentndidnnotnarrivenonntime,nthensupplynmanagernatnTrentnAutomobilesnwasnforcedntonplacenan
othernordernfornthensamenquantitynofnscrapnmetalnfromnanlocalnmanufacturer.nAsnanresult,nitsncarnm
anufacturingnprocessesngotndelayednandnexpensesnincreased.nInnthisnscenario,nTrentnAutomobilesn
isndemonstratingnanlacknofn_____.
n
a.n synergy
n
b.ndisintermediation
n
c.n automation
n
d.nefficiency
ANS:nnd
6.nTonreducenmanualnerrors,nDebronthnInc.,nanmachinerynmanufacturingncompany,nautomatednmo
stnofnitsnproductionnprocessesnusingnComputernNumericnControln(CNC)nmachines.nThisnreducednt
henlaborncost,nwastagenofnrawnmaterials,nandnrejectionnofnfinishedngoodsnduentonqualitynissues.nInnt
hencontextnofnmanagement,nthenautomationnofnproductionnprocessesnatnDebronthnInc.nexemplifiesn
_____.
n
a.n synergy
n
b.nefficiency
n
c.n autonomy
n
d.ncontingency
MGMT 12th Edition Principles of Management
by Chuck Williams Chapters 1 - 18, Complete
,TABLE OF CONTENTS n n n
Part I: INTRODUCTION TO MANAGEMENT.
n n n n
1. Management.
n
2. The History of Management.
n n n n
3. Organizational Environments and Cultures.
n n n n
4. Ethics and Social Responsibility.
n n n n
Part II: PLANNING.
n n
5. Planning and Decision Making.
n n n n
6. Organizational Strategy.
n n
7. Innovation and Change.
n n n
8. Global Management.
n n
Part III: ORGANIZING.
n n
9. Designing Adaptive Organizations.
n n n
10. Managing Teams.
n n
11. Managing Human Resource Systems.
n n n n
12. Managing Individuals and a Diverse Work Force.
n n n n n n n
Part IV: LEADING.
n n
13. Motivation.
n
14. Leadership.
n
15. Managing Communication.
n n
Part V: CONTROLLING.
n n
16. Control.
n
17. Managing Information.
n n
18. Managing Service and Manufacturing Operations.
n n n n n
,Chapter 01_Management
n
1.n_____nisndefinednasngettingnworkndonenthroughnothers.
n
a.n Orientation
n
b.nMarketing
n
c.n Management
n
d.nAccounting
ANS:nnc
2.nWhennRuthnwasnhirednbynGrahamnServicesnInc.ntonheadnitsncustomernservicenoperations,nshenw
asntoldnthatnhernroleninvolvednsupervisingnthenworknofnhernemployeesnandnensuringnthatntheyndidnt
heirnjobsnwell.nRuth'snjobnisnrelatednto:
n
a.n marketing.
n
b.nrecruitment.
n
c.n management.
n
d.nfinance.
ANS:nnc
3.nAtnTroystennInc.,nanconstructionncompany,nEdwin'snjobnresponsibilitiesnincludenmonitoringnthe
workncarriednoutnbynthencompany'snsitenengineers.nHenisnalsonresponsiblenfornensuringnthatnallnthe
n
engineersnarenprovidednwithnamplenguidancenandnsupervisionnsonthatntheyncannperformnallnthenass
n
ignedntasksntonthenbestnofntheirnability.nInnthengivennscenario,nEdwin'snjobnisnrelatednton_____.
n
a.n accounting
n
b.nsales
, n
c.n management
n
d.nproduction
ANS:nnc
4.nTrentnAutomobilesnInc.nwasnexpectingnanlargenshipmentnofnscrapnmetalnanweeknearlier.nAsnthens
hipmentndidnnotnarrivenonntime,nthensupplynmanagernatnTrentnAutomobilesnwasnforcedntonplacenan
othernordernfornthensamenquantitynofnscrapnmetalnfromnanlocalnmanufacturer.nAsnanresult,nitsncarnm
anufacturingnprocessesngotndelayednandnexpensesnincreased.nInnthisnscenario,nTrentnAutomobilesn
isndemonstratingnanlacknofn_____.
n
a.n synergy
n
b.ndisintermediation
n
c.n automation
n
d.nefficiency
ANS:nnd
6.nTonreducenmanualnerrors,nDebronthnInc.,nanmachinerynmanufacturingncompany,nautomatednmo
stnofnitsnproductionnprocessesnusingnComputernNumericnControln(CNC)nmachines.nThisnreducednt
henlaborncost,nwastagenofnrawnmaterials,nandnrejectionnofnfinishedngoodsnduentonqualitynissues.nInnt
hencontextnofnmanagement,nthenautomationnofnproductionnprocessesnatnDebronthnInc.nexemplifiesn
_____.
n
a.n synergy
n
b.nefficiency
n
c.n autonomy
n
d.ncontingency
