esturdy
WGU 072 EXAM QUESTIONS AND ANSWERS (2025)
(VERIFIED ANSWERS BY EXPERT)
1. An organization plans to close its local factory and shift manufacturing operations overseas. This
brings opposition from employees. Which term describes this organizational move?
A. Legal-ethical
B. Legal-unethical
C. Illegal-ethical
D. Illegal-unethical
Answer: A. Legal-ethical
Rationale: The move is legal because the organization has the right to relocate operations. It may be
considered ethical if the decision aligns with long-term business goals, though it may conflict with
employee interests.
2. Individual authors wrote books about the negative environmental impacts of some industries,
including the coal industry. Which benefit did the authors' work have on society?
A. Increased profits for the coal industry
B. Drew the public's attention to the targeted issue
C. Reduced government regulations
D. Decreased public awareness
Answer: B. Drew the public's attention to the targeted issue
Rationale: Authors raising awareness about environmental issues help inform the public and encourage
discussions or actions to address the problem.
3. The accountant of a company was asked to change the current quarterly sales results by adding
sales that were set to occur next quarter. Which stakeholder group is directly impacted by this action?
A. Employees
B. Shareholders
C. Suppliers
D. Competitors
Answer: B. Shareholders
Rationale: Shareholders rely on accurate financial reports to make informed decisions about their
investments. Falsifying data misleads them and can harm their trust.
,esturdy
4. A new manager in a restaurant decides to cut costs by purchasing sub-standard materials. What are
the implications of this manager's actions?
A. The customer base of the restaurant will increase.
B. The customer base of the restaurant will decrease.
C. The restaurant will gain a competitive advantage.
D. The restaurant will attract more investors.
Answer: B. The customer base of the restaurant will decrease.
Rationale: Using sub-standard materials can lead to lower-quality products, which may drive customers
away and harm the restaurant's reputation.
5. A U.S. company hires a new employee from Germany. The new employee is being trained on the
company's conflict resolution practices in alignment with the company's mission and ethical
standards. As part of the training, the employee identifies how the ethical values of the company are
consistent with the employee's values. Which aspect of the company is the employee learning?
A. Organizational structure
B. Organizational culture
C. Financial policies
D. Marketing strategies
Answer: B. Organizational culture
Rationale: The employee is learning about the shared values, norms, and practices that define the
company's culture.
6. A senior manager asks an employee to omit a key section from a financial report to hide some
distressing data. Which aspect of the organization is being violated by the manager's behavior?
A. Ethics
B. Profitability
C. Efficiency
D. Innovation
Answer: A. Ethics
Rationale: The manager's request to omit data is unethical as it involves dishonesty and
misrepresentation of information.
,esturdy
7. An employee overhears an office manager telling a prospective client that the company does not
work with people from a particular ethnicity even though the company has a nondiscrimination
policy. Which element is violated by the actions of this office manager?
A. Employee handbook guidelines
B. Financial regulations
C. Marketing strategies
D. Supply chain policies
Answer: A. Employee handbook guidelines
Rationale: The office manager's actions violate the company's nondiscrimination policy, which is
typically outlined in the employee handbook.
8. A young, unmarried employee who is an only child has a conversation with an older, married
employee with siblings about the corporate decision to enter into a lucrative contract with a firm that
legally supplies substandard medications to developing countries. The two employees disagree as to
whether the company's decision was ethical. What is the primary demographic trait that influences
the values of these employees?
A. Gender
B. Age
C. Education level
D. Marital status
Answer: B. Age
Rationale: Age often influences personal values and perspectives, which can lead to differing opinions
on ethical issues.
9. A corporation's code of ethics endorses a green workplace. Which employee activity models this
code?
A. Starting an office recycling program
B. Using disposable plastic utensils
C. Ignoring energy-saving practices
D. Printing unnecessary documents
Answer: A. Starting an office recycling program
Rationale: A recycling program aligns with the company's commitment to environmental sustainability.
, esturdy
10. A company advertises that it uses environmentally safe practices in all business processes;
however, the chief financial officer (CFO) has blocked the adoption of many environmentally safe
practices because of the additional costs to the company. Which controversial business practice is this
company using?
A. Greenwashing
B. Outsourcing
C. Downsizing
D. Benchmarking
Answer: A. Greenwashing
Rationale: Greenwashing occurs when a company falsely claims to be environmentally friendly to
improve its public image.
11. Which organizational department is responsible for managing receivables and payables for a
company?
A. Human resources
B. Marketing
C. Accounting and finance
D. Information technology
Answer: C. Accounting and finance
Rationale: The accounting and finance department handles financial transactions, including receivables
and payables.
12. Which function is performed by the information technology department of an organization?
A. Hiring employees
B. Computer installation
C. Managing payroll
D. Advertising products
Answer: B. Computer installation
Rationale: The IT department is responsible for installing and maintaining computer systems and
networks.
13. Which organizational department is responsible for maintaining compliance with labor laws?
WGU 072 EXAM QUESTIONS AND ANSWERS (2025)
(VERIFIED ANSWERS BY EXPERT)
1. An organization plans to close its local factory and shift manufacturing operations overseas. This
brings opposition from employees. Which term describes this organizational move?
A. Legal-ethical
B. Legal-unethical
C. Illegal-ethical
D. Illegal-unethical
Answer: A. Legal-ethical
Rationale: The move is legal because the organization has the right to relocate operations. It may be
considered ethical if the decision aligns with long-term business goals, though it may conflict with
employee interests.
2. Individual authors wrote books about the negative environmental impacts of some industries,
including the coal industry. Which benefit did the authors' work have on society?
A. Increased profits for the coal industry
B. Drew the public's attention to the targeted issue
C. Reduced government regulations
D. Decreased public awareness
Answer: B. Drew the public's attention to the targeted issue
Rationale: Authors raising awareness about environmental issues help inform the public and encourage
discussions or actions to address the problem.
3. The accountant of a company was asked to change the current quarterly sales results by adding
sales that were set to occur next quarter. Which stakeholder group is directly impacted by this action?
A. Employees
B. Shareholders
C. Suppliers
D. Competitors
Answer: B. Shareholders
Rationale: Shareholders rely on accurate financial reports to make informed decisions about their
investments. Falsifying data misleads them and can harm their trust.
,esturdy
4. A new manager in a restaurant decides to cut costs by purchasing sub-standard materials. What are
the implications of this manager's actions?
A. The customer base of the restaurant will increase.
B. The customer base of the restaurant will decrease.
C. The restaurant will gain a competitive advantage.
D. The restaurant will attract more investors.
Answer: B. The customer base of the restaurant will decrease.
Rationale: Using sub-standard materials can lead to lower-quality products, which may drive customers
away and harm the restaurant's reputation.
5. A U.S. company hires a new employee from Germany. The new employee is being trained on the
company's conflict resolution practices in alignment with the company's mission and ethical
standards. As part of the training, the employee identifies how the ethical values of the company are
consistent with the employee's values. Which aspect of the company is the employee learning?
A. Organizational structure
B. Organizational culture
C. Financial policies
D. Marketing strategies
Answer: B. Organizational culture
Rationale: The employee is learning about the shared values, norms, and practices that define the
company's culture.
6. A senior manager asks an employee to omit a key section from a financial report to hide some
distressing data. Which aspect of the organization is being violated by the manager's behavior?
A. Ethics
B. Profitability
C. Efficiency
D. Innovation
Answer: A. Ethics
Rationale: The manager's request to omit data is unethical as it involves dishonesty and
misrepresentation of information.
,esturdy
7. An employee overhears an office manager telling a prospective client that the company does not
work with people from a particular ethnicity even though the company has a nondiscrimination
policy. Which element is violated by the actions of this office manager?
A. Employee handbook guidelines
B. Financial regulations
C. Marketing strategies
D. Supply chain policies
Answer: A. Employee handbook guidelines
Rationale: The office manager's actions violate the company's nondiscrimination policy, which is
typically outlined in the employee handbook.
8. A young, unmarried employee who is an only child has a conversation with an older, married
employee with siblings about the corporate decision to enter into a lucrative contract with a firm that
legally supplies substandard medications to developing countries. The two employees disagree as to
whether the company's decision was ethical. What is the primary demographic trait that influences
the values of these employees?
A. Gender
B. Age
C. Education level
D. Marital status
Answer: B. Age
Rationale: Age often influences personal values and perspectives, which can lead to differing opinions
on ethical issues.
9. A corporation's code of ethics endorses a green workplace. Which employee activity models this
code?
A. Starting an office recycling program
B. Using disposable plastic utensils
C. Ignoring energy-saving practices
D. Printing unnecessary documents
Answer: A. Starting an office recycling program
Rationale: A recycling program aligns with the company's commitment to environmental sustainability.
, esturdy
10. A company advertises that it uses environmentally safe practices in all business processes;
however, the chief financial officer (CFO) has blocked the adoption of many environmentally safe
practices because of the additional costs to the company. Which controversial business practice is this
company using?
A. Greenwashing
B. Outsourcing
C. Downsizing
D. Benchmarking
Answer: A. Greenwashing
Rationale: Greenwashing occurs when a company falsely claims to be environmentally friendly to
improve its public image.
11. Which organizational department is responsible for managing receivables and payables for a
company?
A. Human resources
B. Marketing
C. Accounting and finance
D. Information technology
Answer: C. Accounting and finance
Rationale: The accounting and finance department handles financial transactions, including receivables
and payables.
12. Which function is performed by the information technology department of an organization?
A. Hiring employees
B. Computer installation
C. Managing payroll
D. Advertising products
Answer: B. Computer installation
Rationale: The IT department is responsible for installing and maintaining computer systems and
networks.
13. Which organizational department is responsible for maintaining compliance with labor laws?
