HCA 420 EXAM 2 STUDY GUIDE
The professional who is asked to step up into management within the profession -
ANSWER Is in effect being asked to take on a second occupation
Which of the following activities is LEAST likely to be found in the majority of
present-day human resource departments? - ANSWER Risk management
According to straightforward interpretation of most organizations' code of conduct,
which of the following does not constitute an ethical violation? - ANSWER Using one's
own cell phone to place personal calls at one's work station during lunch hour
The manager of professionals accrues most of his or her employee acceptance through
_______________________. - ANSWER The fair and impartial practice of leadership
Which of the following wage and salary considerations is an impersonal cost? - ANSWER
Labor union contract wage rates
All of the following are external mandates for training programs, EXCEPT: - ANSWER
Mission and values statement of the organization
A collective bargaining agreement (union contract) specifies that management may
implement work rules. This part of the contract is referred to as ____________________. -
ANSWER Management rights clause
A collective bargaining agreement (union contract) specifies that individuals in covered
jobs must join the union. This part of the contract is referred to as ___________________. -
ANSWER Union security clause
The six sigma approach to total quality management is characterized by
______________________. - ANSWER Statistical analysis of variations
Which of the following is NOT one of the principal components of communication? -
ANSWER Argument
Articles of incorporation and the related bylaws for an independent business would
typically include all of the following, EXCEPT: - ANSWER Annual budget projection for
the current year
Direct expenses include all of the following EXCEPT: - ANSWER Equipment depreciation
All of the following statements about diversity trainings are true, EXCEPT: - ANSWER
Anecdotal evidence suggests that the use of outside providers of diversity training
programs is less effective than those presented by the organization's staff
A SWOT analysis is associated with _________________________. - ANSWER Strategic plan
The professional who is asked to step up into management within the profession -
ANSWER Is in effect being asked to take on a second occupation
Which of the following activities is LEAST likely to be found in the majority of
present-day human resource departments? - ANSWER Risk management
According to straightforward interpretation of most organizations' code of conduct,
which of the following does not constitute an ethical violation? - ANSWER Using one's
own cell phone to place personal calls at one's work station during lunch hour
The manager of professionals accrues most of his or her employee acceptance through
_______________________. - ANSWER The fair and impartial practice of leadership
Which of the following wage and salary considerations is an impersonal cost? - ANSWER
Labor union contract wage rates
All of the following are external mandates for training programs, EXCEPT: - ANSWER
Mission and values statement of the organization
A collective bargaining agreement (union contract) specifies that management may
implement work rules. This part of the contract is referred to as ____________________. -
ANSWER Management rights clause
A collective bargaining agreement (union contract) specifies that individuals in covered
jobs must join the union. This part of the contract is referred to as ___________________. -
ANSWER Union security clause
The six sigma approach to total quality management is characterized by
______________________. - ANSWER Statistical analysis of variations
Which of the following is NOT one of the principal components of communication? -
ANSWER Argument
Articles of incorporation and the related bylaws for an independent business would
typically include all of the following, EXCEPT: - ANSWER Annual budget projection for
the current year
Direct expenses include all of the following EXCEPT: - ANSWER Equipment depreciation
All of the following statements about diversity trainings are true, EXCEPT: - ANSWER
Anecdotal evidence suggests that the use of outside providers of diversity training
programs is less effective than those presented by the organization's staff
A SWOT analysis is associated with _________________________. - ANSWER Strategic plan
