EMD-Q Quality Management Test With
Complete Solutions
Quality CORRECT ANSWERS •a distinguishing attribute
•essential character/ nature
•a high level of value or excellence
Quality assurance (QA) CORRECT ANSWERS Process of measuring & evaluating
various aspects of performance against accepted standards
Quality improvement (QI) CORRECT ANSWERS Total system approach to
continuously improving products and services
Quality management (QM) CORRECT ANSWERS The overall process used by a
organization to ensure their product or service are consistent and maintain a level of
quality
Objectives of quality management CORRECT ANSWERS 1.ensure that employees
understand their duties
2. Measure and evaluate employee compliance relevant to their duties
3. Throughly review the effects of compliance
4. Track individual and system performance over time
5. Make the nessesary changes and assure subsequent improvements
Quality management cycle CORRECT ANSWERS Routine review
Identify issues
Identify solutions
Take action
Evaluate action
Improve performance
Change management CORRECT ANSWERS Keeps change efforts under control using
tools and techniques to minimize distractions and undesired impacts
Change leadership CORRECT ANSWERS Drives change through vision inspiration and
empowerment
EDQ's CORRECT ANSWERS Certified professionals who have taken on a quality
function in the communication center
QAU CORRECT ANSWERS Responsible for ongoing random and focus case reviews
Dispatch review committee DRC CORRECT ANSWERS Drafting polices
Complete Solutions
Quality CORRECT ANSWERS •a distinguishing attribute
•essential character/ nature
•a high level of value or excellence
Quality assurance (QA) CORRECT ANSWERS Process of measuring & evaluating
various aspects of performance against accepted standards
Quality improvement (QI) CORRECT ANSWERS Total system approach to
continuously improving products and services
Quality management (QM) CORRECT ANSWERS The overall process used by a
organization to ensure their product or service are consistent and maintain a level of
quality
Objectives of quality management CORRECT ANSWERS 1.ensure that employees
understand their duties
2. Measure and evaluate employee compliance relevant to their duties
3. Throughly review the effects of compliance
4. Track individual and system performance over time
5. Make the nessesary changes and assure subsequent improvements
Quality management cycle CORRECT ANSWERS Routine review
Identify issues
Identify solutions
Take action
Evaluate action
Improve performance
Change management CORRECT ANSWERS Keeps change efforts under control using
tools and techniques to minimize distractions and undesired impacts
Change leadership CORRECT ANSWERS Drives change through vision inspiration and
empowerment
EDQ's CORRECT ANSWERS Certified professionals who have taken on a quality
function in the communication center
QAU CORRECT ANSWERS Responsible for ongoing random and focus case reviews
Dispatch review committee DRC CORRECT ANSWERS Drafting polices
