Industrial Psychology Exam 1 Material
UPDATED Exam Questions and CORRECT
Answers
What is the most popular outcome variable studied in industrial/organizational psychology? -
CORRECT ANSWER - Job Performance
Most research in I/O Psychology focuses on what ____ predict ____. - CORRECT
ANSWER - Factors, Performance
______ is seen as the ultimate criterion, or measure of success, for employees. - CORRECT
ANSWER - Job Performance
Name some ways in which Job Performance has been measured: - CORRECT ANSWER -
sales performance, absenteeism, supervisor ratings, salary, promotion, turnover
Campbell's model of job performance is unique in that it measures desirable job outcomes
____________ from those ___________. - CORRECT ANSWER - within an employees
control, outside an employees control
How many components are there to Campbells model of job performance? - CORRECT
ANSWER - eight
Define Job Performance: - CORRECT ANSWER - Actions or behaviors relevant to the
organization's goals; measured in terms of each individual's proficiency
What is the difference between performance and effectiveness? - CORRECT ANSWER -
Performance is the expected value of a behavior, and effectiveness describes the results of this
behavior.
,Define Task Performance: - CORRECT ANSWER - Proficiency with which job
incumbents perform activities that are formally recognized as a part of their job
What two activities is included in Task Performance? - CORRECT ANSWER - (1) those
that directly transfer raw materials into organizational products
(2) those that service and maintain transformation activities
Define Contextual Performance: - CORRECT ANSWER - Behavior that contributes to
organizational effectiveness through its effects on the psychological, social, and organizational
context of work.
Example of Contextual Performance: - CORRECT ANSWER - -cleaning up the
conference room
-professional development activities
Name the 3 types of Contextual Performance: - CORRECT ANSWER - Personal Support,
Organizational Support, Conscientous Initiative
What is Personal Support under Contextual Performance? - CORRECT ANSWER -
helping, cooperating with, showing consideration to, or motivating others
What is Organizational Support under Contextual Performance? - CORRECT ANSWER -
Representing the organization favorably, showing loyalty to the organization, supporting the
organization's mission, or working to make the organization better
What is Conscientious Initiative under Contextual Performance? - CORRECT ANSWER -
Persisting with extra effort despite difficult conditions, taking initiative outside of set job
responsibilities to accomplish objectives, developing one's own knowledge and skills
Define Organizational Citizenship Behavior (OCB)? - CORRECT ANSWER - Individual
behavior that is discretionary, not directly or explicitly recognized by the formal reward system,
and that in the aggregate promotes the effective functioning of the organization
, -going above and beyond what is expected
Name the 5 dimensions of OCB: - CORRECT ANSWER - altruism, conscientiousness,
sportsmanship, courtesy, and civic virtue
Define Counterproductive Work Behavior (CWB): - CORRECT ANSWER -
Voluntary/intentional behavior that violates significant organizational norms and threatens the
well-being of the organization, its members, or both.
Examples/dimensions of CWB: - CORRECT ANSWER - theft, bullying, alcohol use, poor
attendance, drug use, poor quality work, etc.
What are the three types of performance measures? - CORRECT ANSWER - objective,
judgemental, and personnel measures
What is an Objective Measure of Performance? - CORRECT ANSWER - count of the
result of the work (volume of memberships sold)
What is a Judgmental Measure of Performance? - CORRECT ANSWER - evaluations of
the effectiveness of work behavior (yearly performance evaluations)
What is a Personnel Measure of Performance? - CORRECT ANSWER - measures
typically kept in a personnel file (absenses and tardiness)
What is Theoretical Criterion? - CORRECT ANSWER - Ideal measure of all relevant
aspects of job performance
What is Observed Criterion? - CORRECT ANSWER - actual measure of job performance
What is Criterion Deficiency? - CORRECT ANSWER - raters are unable to see all aspects
of employee performance
UPDATED Exam Questions and CORRECT
Answers
What is the most popular outcome variable studied in industrial/organizational psychology? -
CORRECT ANSWER - Job Performance
Most research in I/O Psychology focuses on what ____ predict ____. - CORRECT
ANSWER - Factors, Performance
______ is seen as the ultimate criterion, or measure of success, for employees. - CORRECT
ANSWER - Job Performance
Name some ways in which Job Performance has been measured: - CORRECT ANSWER -
sales performance, absenteeism, supervisor ratings, salary, promotion, turnover
Campbell's model of job performance is unique in that it measures desirable job outcomes
____________ from those ___________. - CORRECT ANSWER - within an employees
control, outside an employees control
How many components are there to Campbells model of job performance? - CORRECT
ANSWER - eight
Define Job Performance: - CORRECT ANSWER - Actions or behaviors relevant to the
organization's goals; measured in terms of each individual's proficiency
What is the difference between performance and effectiveness? - CORRECT ANSWER -
Performance is the expected value of a behavior, and effectiveness describes the results of this
behavior.
,Define Task Performance: - CORRECT ANSWER - Proficiency with which job
incumbents perform activities that are formally recognized as a part of their job
What two activities is included in Task Performance? - CORRECT ANSWER - (1) those
that directly transfer raw materials into organizational products
(2) those that service and maintain transformation activities
Define Contextual Performance: - CORRECT ANSWER - Behavior that contributes to
organizational effectiveness through its effects on the psychological, social, and organizational
context of work.
Example of Contextual Performance: - CORRECT ANSWER - -cleaning up the
conference room
-professional development activities
Name the 3 types of Contextual Performance: - CORRECT ANSWER - Personal Support,
Organizational Support, Conscientous Initiative
What is Personal Support under Contextual Performance? - CORRECT ANSWER -
helping, cooperating with, showing consideration to, or motivating others
What is Organizational Support under Contextual Performance? - CORRECT ANSWER -
Representing the organization favorably, showing loyalty to the organization, supporting the
organization's mission, or working to make the organization better
What is Conscientious Initiative under Contextual Performance? - CORRECT ANSWER -
Persisting with extra effort despite difficult conditions, taking initiative outside of set job
responsibilities to accomplish objectives, developing one's own knowledge and skills
Define Organizational Citizenship Behavior (OCB)? - CORRECT ANSWER - Individual
behavior that is discretionary, not directly or explicitly recognized by the formal reward system,
and that in the aggregate promotes the effective functioning of the organization
, -going above and beyond what is expected
Name the 5 dimensions of OCB: - CORRECT ANSWER - altruism, conscientiousness,
sportsmanship, courtesy, and civic virtue
Define Counterproductive Work Behavior (CWB): - CORRECT ANSWER -
Voluntary/intentional behavior that violates significant organizational norms and threatens the
well-being of the organization, its members, or both.
Examples/dimensions of CWB: - CORRECT ANSWER - theft, bullying, alcohol use, poor
attendance, drug use, poor quality work, etc.
What are the three types of performance measures? - CORRECT ANSWER - objective,
judgemental, and personnel measures
What is an Objective Measure of Performance? - CORRECT ANSWER - count of the
result of the work (volume of memberships sold)
What is a Judgmental Measure of Performance? - CORRECT ANSWER - evaluations of
the effectiveness of work behavior (yearly performance evaluations)
What is a Personnel Measure of Performance? - CORRECT ANSWER - measures
typically kept in a personnel file (absenses and tardiness)
What is Theoretical Criterion? - CORRECT ANSWER - Ideal measure of all relevant
aspects of job performance
What is Observed Criterion? - CORRECT ANSWER - actual measure of job performance
What is Criterion Deficiency? - CORRECT ANSWER - raters are unable to see all aspects
of employee performance
