MNGT 3460 EXAM 2 WESSON UPDATED
Exam Questions and CORRECT Answers
_________ is defined as a psychological response to demands that possess certain stakes and that
tac or exceed a person's capacity or resources. - CORRECT ANSWER - Stress
The demands that cause people to experience stress are called ______. - CORRECT
ANSWER - Stressors
The negative consequences that occur when demands tax or exceed one's capacity ir resources
are called _______. - CORRECT ANSWER - Strains
When people first encounter stressors, the process of ________ appraisal is triggered. It occurs
when people evaluate the significance and the meaning of the stressors they are confronting. -
CORRECT ANSWER - Primary
Job demands that tend to not be appraised as stressful are called ________ job demands. -
CORRECT ANSWER - Benign
What are the two types of stressors? - CORRECT ANSWER - 1. Hindrance
2. Challenge
______ stressors are stressful demands that are perceived as hindering progress toward personal
accomplishments or goal attainment. - CORRECT ANSWER - Hindrance
_______ stressors re stressful demands that are perceived as opportunities for learning, growth,
and achievement. - CORRECT ANSWER - Challenge
What are the four work hindrance stressors? - CORRECT ANSWER - 1. Role conflict
2. Role ambiguity
, 3. Role overload
4. Daily hassles
Role ________ refers to conflicting expectations that other people may have of us. - CORRECT
ANSWER - Conlfict
Role _________ refers to the lack of information regarding what need to be done in a role, as
well as unpredictability regarding the consequences of performance in that role. - CORRECT
ANSWER - Ambiguity
Role _________ occurs when the number of demanding roles a person holds is so high that the
person simply cannot perform some or all of the roles very effectively - CORRECT
ANSWER - Overload
________ hassles reflects relatively minor day-to-day demands that get in the way of
accomplishing the things that we really want to accomplish. - CORRECT ANSWER -
Daily
What are the three work challenge stressors? - CORRECT ANSWER - 1. Time pressure
2. Work complexity
3. Work responsibility
Time ________ refers to a string sense that the amount of you have to do a task is just not quite
enough. - CORRECT ANSWER - Pressure
Work ______ refers to the degree to which the requirements of the work, in terms of knowledge,
skills, and abilities, tax or exceed the capabilities of the person who is responsible for performing
the work. - CORRECT ANSWER - Complexity
Work ________ refers to the nature of the obligations that a person has to others. - CORRECT
ANSWER - Responsibility
Exam Questions and CORRECT Answers
_________ is defined as a psychological response to demands that possess certain stakes and that
tac or exceed a person's capacity or resources. - CORRECT ANSWER - Stress
The demands that cause people to experience stress are called ______. - CORRECT
ANSWER - Stressors
The negative consequences that occur when demands tax or exceed one's capacity ir resources
are called _______. - CORRECT ANSWER - Strains
When people first encounter stressors, the process of ________ appraisal is triggered. It occurs
when people evaluate the significance and the meaning of the stressors they are confronting. -
CORRECT ANSWER - Primary
Job demands that tend to not be appraised as stressful are called ________ job demands. -
CORRECT ANSWER - Benign
What are the two types of stressors? - CORRECT ANSWER - 1. Hindrance
2. Challenge
______ stressors are stressful demands that are perceived as hindering progress toward personal
accomplishments or goal attainment. - CORRECT ANSWER - Hindrance
_______ stressors re stressful demands that are perceived as opportunities for learning, growth,
and achievement. - CORRECT ANSWER - Challenge
What are the four work hindrance stressors? - CORRECT ANSWER - 1. Role conflict
2. Role ambiguity
, 3. Role overload
4. Daily hassles
Role ________ refers to conflicting expectations that other people may have of us. - CORRECT
ANSWER - Conlfict
Role _________ refers to the lack of information regarding what need to be done in a role, as
well as unpredictability regarding the consequences of performance in that role. - CORRECT
ANSWER - Ambiguity
Role _________ occurs when the number of demanding roles a person holds is so high that the
person simply cannot perform some or all of the roles very effectively - CORRECT
ANSWER - Overload
________ hassles reflects relatively minor day-to-day demands that get in the way of
accomplishing the things that we really want to accomplish. - CORRECT ANSWER -
Daily
What are the three work challenge stressors? - CORRECT ANSWER - 1. Time pressure
2. Work complexity
3. Work responsibility
Time ________ refers to a string sense that the amount of you have to do a task is just not quite
enough. - CORRECT ANSWER - Pressure
Work ______ refers to the degree to which the requirements of the work, in terms of knowledge,
skills, and abilities, tax or exceed the capabilities of the person who is responsible for performing
the work. - CORRECT ANSWER - Complexity
Work ________ refers to the nature of the obligations that a person has to others. - CORRECT
ANSWER - Responsibility
