MNGT 3460 Exam 1 UPDATED Exam
Questions and CORRECT Answers
What is OB and why does it matter? - CORRECT ANSWER - The systematic study and
application of knowledge about how individuals and groups act within the organizations
Isn't OB just common sense? Why or why not? - CORRECT ANSWER - No, research on
decision making shows that this can easily lead to faulty conclusions because our memories fail
us. We tend to notice certain things and ignore others, and the specific manner in which
information is framed can affect the choices we make. Therefore, it is important to rule out
alternative explanations one by one rather than to assume we know about human behavior just
because we are humans!
OB research methods - the 5 basic methods - CORRECT ANSWER - Surveys, Field study,
Lab study, Case studies, Meta-analysis
Challenges in the workplace - ethical, engagement, technology, flattening world, sustainability,
aging and global workforce (shamrock organization)` - CORRECT ANSWER -A
shamrock organization includes an equal number of regular employees, temporary employees,
and consultants and contractors.
Basic characteristics of managerial work - CORRECT ANSWER - Hard work in variety of
tasks - open ended job. Non-routine tasks - management by exception. Face to face verbal
communication - brief, discontinuous. Networking - vertical, horizontal, grapevine
What is diversity and its benefits - CORRECT ANSWER - The way people are similar or
different from each other. Benefits - better understanding and service of customers. More
satisfied workforce. Lower litigation expense. Higher creativity and performance.
Three diversity paradigms - description of, dominant processes - CORRECT ANSWER -
Discrimination and fairness: Due process and equal treatment; assimilation
Access and legitimacy: Match organization demographics to constituencies; differentiation
Learning and effectiveness: internalize different perspectives to learn; integration
, Types of schemas - CORRECT ANSWER - Storing and recalling of information. Scripts
(ex: tailgates). Prototypes (ex: jocks and nerds)
Self-perception biases - CORRECT ANSWER - Over estimate capacity and positive
features
Self-fulfilling prophecy - CORRECT ANSWER - Behaving in ways consistent with others'
expectations
Fundamental Attribution Error - CORRECT ANSWER - Observer attributes cause to actor
Personality structure - the "Big Five" - CORRECT ANSWER - Openness,
Conscientiousness, Extraversion, Agreeableness, Neuroticism (emotional stability)
Affective events theory - CORRECT ANSWER - Explains affect-driven work behavior
Surface Acting - CORRECT ANSWER - Display target emotion (but not feel it)
Emotional intelligence - CORRECT ANSWER - Relationship Management, Social-
Awareness, Self-Management, Self-Awareness
Work Attitudes - CORRECT ANSWER - Opinions, beliefs, and feelings about aspects of
our environment
Job satisfaction - CORRECT ANSWER - The feelings people have toward their job
Key work behaviors - CORRECT ANSWER - Job performance, organizational citizenship
behaviors, absenteeism, and turnover.
Questions and CORRECT Answers
What is OB and why does it matter? - CORRECT ANSWER - The systematic study and
application of knowledge about how individuals and groups act within the organizations
Isn't OB just common sense? Why or why not? - CORRECT ANSWER - No, research on
decision making shows that this can easily lead to faulty conclusions because our memories fail
us. We tend to notice certain things and ignore others, and the specific manner in which
information is framed can affect the choices we make. Therefore, it is important to rule out
alternative explanations one by one rather than to assume we know about human behavior just
because we are humans!
OB research methods - the 5 basic methods - CORRECT ANSWER - Surveys, Field study,
Lab study, Case studies, Meta-analysis
Challenges in the workplace - ethical, engagement, technology, flattening world, sustainability,
aging and global workforce (shamrock organization)` - CORRECT ANSWER -A
shamrock organization includes an equal number of regular employees, temporary employees,
and consultants and contractors.
Basic characteristics of managerial work - CORRECT ANSWER - Hard work in variety of
tasks - open ended job. Non-routine tasks - management by exception. Face to face verbal
communication - brief, discontinuous. Networking - vertical, horizontal, grapevine
What is diversity and its benefits - CORRECT ANSWER - The way people are similar or
different from each other. Benefits - better understanding and service of customers. More
satisfied workforce. Lower litigation expense. Higher creativity and performance.
Three diversity paradigms - description of, dominant processes - CORRECT ANSWER -
Discrimination and fairness: Due process and equal treatment; assimilation
Access and legitimacy: Match organization demographics to constituencies; differentiation
Learning and effectiveness: internalize different perspectives to learn; integration
, Types of schemas - CORRECT ANSWER - Storing and recalling of information. Scripts
(ex: tailgates). Prototypes (ex: jocks and nerds)
Self-perception biases - CORRECT ANSWER - Over estimate capacity and positive
features
Self-fulfilling prophecy - CORRECT ANSWER - Behaving in ways consistent with others'
expectations
Fundamental Attribution Error - CORRECT ANSWER - Observer attributes cause to actor
Personality structure - the "Big Five" - CORRECT ANSWER - Openness,
Conscientiousness, Extraversion, Agreeableness, Neuroticism (emotional stability)
Affective events theory - CORRECT ANSWER - Explains affect-driven work behavior
Surface Acting - CORRECT ANSWER - Display target emotion (but not feel it)
Emotional intelligence - CORRECT ANSWER - Relationship Management, Social-
Awareness, Self-Management, Self-Awareness
Work Attitudes - CORRECT ANSWER - Opinions, beliefs, and feelings about aspects of
our environment
Job satisfaction - CORRECT ANSWER - The feelings people have toward their job
Key work behaviors - CORRECT ANSWER - Job performance, organizational citizenship
behaviors, absenteeism, and turnover.
