MNGT 3460 Final Exam UPDATED Exam
Questions and CORRECT Answers
Leadership - CORRECT ANSWER - The use of power and influence to direct the
activities of followers toward goal achievement
Power - CORRECT ANSWER - The ability to influence the behavior of others and resist
unwanted influence in return
There are five main bases of power - CORRECT ANSWER - Legitimate
reward
coercive
expert
referent
Legitimate power - CORRECT ANSWER - A form of organizational power based on
authority or position
Reward power - CORRECT ANSWER - A form of organizational power based on the
control of resources or benefits
Coercive power - CORRECT ANSWER - A form of organizational power based on the
ability to hand out punishment
Expert power - CORRECT ANSWER - A form of personal power based on expertise or
knowledge
Referent power - CORRECT ANSWER - A form of personal power based on the
attractiveness and charisma of the leader
,Influence - CORRECT ANSWER - The use of behaviors to cause behavioral or attitudinal
changes in others
Organizational politics - CORRECT ANSWER - Individual actions directed toward the
goal of furthering a person's own self-interests
Political skill - CORRECT ANSWER - The ability to understand others and the use of that
knowledge to influence them to further personal or organizational objectives
Consists of networking ability, social astuteness, interpersonal influence,and apparent sincerity
Conflict resolution - CORRECT ANSWER - Conflict resolution stems from a function of
how assertive leaders want to be in pursuing their own goals and how cooperative they are with
regard to the concerns of others
Negotiation - CORRECT ANSWER - A process in which two or more interdependent
individuals discuss and attempt to reach agreement about their differences
Alternative dispute resolution - CORRECT ANSWER - A process by which two parties
resolve conflicts through the use of a specially trained, neutral third party
Mediation - CORRECT ANSWER - A process by which a third party facilitates a dispute
resolution process but with no formal authority to dictate a solution
Arbitration - CORRECT ANSWER - A process by which a third party determines a
binding settlement to a dispute between two parties
Organizational Power - CORRECT ANSWER - Legitimate Power
Reward Power
Coercive Power
, Personal Power - CORRECT ANSWER - Expert Power
Referent Power
Substitutability - CORRECT ANSWER - The degree to which people have alternatives in
accessing the resources a leader controls
Discretion - CORRECT ANSWER - The degree to which managers have the right to make
decisions on their own
Centrality - CORRECT ANSWER - How important a person's job is and how many people
depend on that person to accomplish their tasks
Visibility - CORRECT ANSWER - How aware others are of a leader and the resources
that leader can provide
Influence is directional - CORRECT ANSWER - Usually downward from leaders toward
followers
Influence is relative - CORRECT ANSWER - The disparity between the influencer and
influencee is important
Rational persuasion - CORRECT ANSWER - The use of logical arguments and hard facts
to show someone that a request is worthwhile
Inspirational appeal - CORRECT ANSWER - An influence tactic designed to appeal to
one's values and ideals, thereby creating an emotional or attitudinal reaction
Consultation - CORRECT ANSWER - An influence tactic whereby the target is allowed to
participate in deciding how to carry out or implement a request
Questions and CORRECT Answers
Leadership - CORRECT ANSWER - The use of power and influence to direct the
activities of followers toward goal achievement
Power - CORRECT ANSWER - The ability to influence the behavior of others and resist
unwanted influence in return
There are five main bases of power - CORRECT ANSWER - Legitimate
reward
coercive
expert
referent
Legitimate power - CORRECT ANSWER - A form of organizational power based on
authority or position
Reward power - CORRECT ANSWER - A form of organizational power based on the
control of resources or benefits
Coercive power - CORRECT ANSWER - A form of organizational power based on the
ability to hand out punishment
Expert power - CORRECT ANSWER - A form of personal power based on expertise or
knowledge
Referent power - CORRECT ANSWER - A form of personal power based on the
attractiveness and charisma of the leader
,Influence - CORRECT ANSWER - The use of behaviors to cause behavioral or attitudinal
changes in others
Organizational politics - CORRECT ANSWER - Individual actions directed toward the
goal of furthering a person's own self-interests
Political skill - CORRECT ANSWER - The ability to understand others and the use of that
knowledge to influence them to further personal or organizational objectives
Consists of networking ability, social astuteness, interpersonal influence,and apparent sincerity
Conflict resolution - CORRECT ANSWER - Conflict resolution stems from a function of
how assertive leaders want to be in pursuing their own goals and how cooperative they are with
regard to the concerns of others
Negotiation - CORRECT ANSWER - A process in which two or more interdependent
individuals discuss and attempt to reach agreement about their differences
Alternative dispute resolution - CORRECT ANSWER - A process by which two parties
resolve conflicts through the use of a specially trained, neutral third party
Mediation - CORRECT ANSWER - A process by which a third party facilitates a dispute
resolution process but with no formal authority to dictate a solution
Arbitration - CORRECT ANSWER - A process by which a third party determines a
binding settlement to a dispute between two parties
Organizational Power - CORRECT ANSWER - Legitimate Power
Reward Power
Coercive Power
, Personal Power - CORRECT ANSWER - Expert Power
Referent Power
Substitutability - CORRECT ANSWER - The degree to which people have alternatives in
accessing the resources a leader controls
Discretion - CORRECT ANSWER - The degree to which managers have the right to make
decisions on their own
Centrality - CORRECT ANSWER - How important a person's job is and how many people
depend on that person to accomplish their tasks
Visibility - CORRECT ANSWER - How aware others are of a leader and the resources
that leader can provide
Influence is directional - CORRECT ANSWER - Usually downward from leaders toward
followers
Influence is relative - CORRECT ANSWER - The disparity between the influencer and
influencee is important
Rational persuasion - CORRECT ANSWER - The use of logical arguments and hard facts
to show someone that a request is worthwhile
Inspirational appeal - CORRECT ANSWER - An influence tactic designed to appeal to
one's values and ideals, thereby creating an emotional or attitudinal reaction
Consultation - CORRECT ANSWER - An influence tactic whereby the target is allowed to
participate in deciding how to carry out or implement a request
