Solution Manual For Operations and Supply Chain Management, 16th Edition by F. Robert Jacobs and Richard Chase, Verified Chapters 1 - 22, Complete Newest Version

SOLUTION MANUAL
Operations and Supply Chain Management, 16th
Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete




1-1

,  TABLE OF CONTENTS
R R




ChapterR1:RIntroduction

ChapterR2:RStrategy

ChapterR3:RDesignRofRProductsRandRServices

ChapterR4:RProjects

ChapterR5:RStrategicRCapacityRManagement

ChapterR6:RLearningRCurves

ChapterR7:RManufacturingRProcesses

ChapterR8:RFacilityRLayout

ChapterR9:RServiceRProcesses

ChapterR10:RWaitingRLineRAnalysisRandRSimulation

ChapterR11:RProcessRDesignRandRAnalysis

ChapterR12:RQualityRManagement

ChapterR13:RStatisticalRQualityRControl

ChapterR14:RLeanRSupplyRChains

ChapterR15:RLogisticsRandRDistributionRManagement

ChapterR16:RGlobalRSourcingRandRProcurement

ChapterR17:RTheRInternetRofRThingsRandRERP

ChapterR18:RForecasting

ChapterR19:RSalesRandROperationsRPlanning

ChapterR20:RInventoryRManagement

ChapterR21:RMaterialRRequirementsRPlanning

ChapterR22:RWorkcenterRScheduling


1-2

,CHAPTER 1 R




OPERATIONS AND SUPPLY CHAIN MANAGEMENT
R R R R




DiscussionRQuestions
1. UsingRExhibitR1.3RasRaRmodel,RdescribeRtheRsource-make-deliver-
returnRrelationshipsRinRtheRfollowingRsystems:

a. AnRairline
Source:R AircraftRmanufacturer,Rin-flightRfood,RrepairRparts,RcomputerRsystems
Make:RAircraftRandRflightRcrewRscheduling,RgroundRservicesRprovidedRatRairports,
RaircraftRmaintenanceRandRrepair

Deliver:ROutboundRandRarrivingRpassengerRservice,RbaggageRhand
lingRReturn:RResolveRanyRpost-
serviceRissuesRsuchRasRlostRorRdamagedRluggage

b. AnRautomobileRmanufacturer
Source:R SuppliersRofRcomponentsRandRrawRmaterials
Make:RManufacturingRofRvehiclesRandRcomponentsRorRsubassembliesRtoRbeRsold
RasRspareRparts

Deliver:RDeliveryRtoRandRsalesRfromRdealerships,RdeliveryRofRspareRpartsRtoRtheR
wholesaleRsystem
Return:R WarrantyRandRrecallRrepairs,Rtrade-ins

c. ARhospital
Source:RMedicalRsupplies,RcleaningRservices,RdisposalRservices,RfoodRservices,R
qualifiedRpersonnel
Make:R InpatientRrooms,RoutpatientRclinics,RemergencyRroom,RoperatingRrooms
Deliver:RSchedulingRpatients,RprovidingRtreatment,RambulanceRservice,RfamilyRco
unselingRReturn:RBillingRerrors,RfollowRupRvisits

d. AnRinsuranceRcompany
Source:R SuppliesRneededRforRtheRoffice,Runderwriters,RlegalRauthorityRtoRoperate




1-3

, Make:REstablishRpolicyRguidelinesRandRpricing,RfieldRagent/representativeRandRf
acilityRnetwork,RdevelopRInternetRserviceRcapabilities,RestablishRpreferredRvehicl
eRrepairRserviceRnetwork
Deliver:RMeetRwithRandRadviseRclients,RwriteRpolicies,RprocessRandRpa
yRclaimsRReturn:R refundRofRoverpayments


2. DefineRtheRserviceRpackageRofRyourRcollegeRorRuniversity.RWhatRisRitsRstrongestRelement?
RWhatRisRitsRweakestRone?




TheRcategoriesRwithRexamplesRare:
SupportingRfacilityR-
Rlocation,Rbuildings,Rlabs,RparkingRFacilitatingRgoodsR–

RclassRschedules,Rcomputers,Rbooks,Rchalk

ExplicitRservicesR–
RclassesRwithRqualifiedRinstructors,RplacementRofficesRImplicitRse

rvicesR–RstatusRandRreputationR(e.g.,RIvyRLeagueRschools)

AtRIndianaRUniversityRandRtheRUniversityRofRSouthernRCalifornia,RamongRtheirRstrong
estRelementsRareRtheirRbusinessRschoolsRandRtheirROperationsRManagementRprogram
sR(ofRcourse).RBothRalsoRhaveRveryRdedicatedRalumniRnetworks.RARweakRelementRofRIn
dianaRUniversityRisRitsRweakRfootballRprogram;RforRUSC,RweakRelementsRareRon-
campusRparkingRandRhousing.

3. WhatRserviceRindustryRhasRimpressedRyouRtheRmostRwithRitsRinnovativeness?

OurRvoteRgoesRtoRcruiseRlinesRwhichRhaveRintroducedRsuchRonboardRinnovationsRasR
waveRmachinesRforRbellyRboardingRandRrockRclimbingRwalls,RasRwellRasRallRsortsRofRot
herRamenitiesRtoRkeepRcruisersRinvolved.R TheRindustryRisRdoingRrecordRbusinessRasRw
ell.

SomeRofRtheRstandoutRcompaniesRinRlessRinnovativeRindustriesRareRBankRofRAmericaR(h
asRaRformalizedRresearchRprogramRtoRtryRoutRnewRcustomerRservices/amenitiesRsuchRa
sRvideoRscreensRinRnextRtoRtellerRlines),RIntuitR(e.g.,RputtingRQuickenRmoneyRmanageme
ntRsoftwareRonline),RIkea,RJetBlueRAirlines,RandRProgressiveRInsuranceR(discussedRlater
RinRtheRbook).




4. WhatRisRproduct-serviceRbundlingRandRwhatRareRtheRbenefitsRtoRcustomers?

Product-serviceRbundlingRisRaddingRValue-
addedRservicesRtoRaRfirm’sRproductRofferingsRtoRcreateRmoreRvalueRforRtheRcustomer.RT
hisRprovidesRbenefitsRinRtwoRareas.RFirst,RthisRdifferentiatesRtheRorganizationRfromRtheRc
ompetition.RSecondly,RtheseRservicesRtieRcustomersRtoRtheRorganizationRinRaRpositiveRw
ay.RAlternatively,RbundlingRcanRalsoRinvolveRaddingRproductsRtoRaRservice,RforRexample
,RaddingRtheRsaleRofRconvenienceRitemsRandRsnacksRatRaRhotel.

5. WhatRisRtheRdifferenceRbetweenRaRserviceRandRaRgood?

ARserviceRisRanRintangibleRprocessR(youRcan’tRholdRitRinRyourRhands),RwhileRaRgoodRisRt
heRphysicalRoutputRofRaRprocess.

6. LookRatRtheRjobRpostingsRatRhttp://www.indeed.comRandRevaluateRtheRopportunities
RforRanROSMRmajorRwithRseveralRyearsRof Rexperience.

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