ICRM - Exam 1 UPDATED ACTUAL Exam
Questions and CORRECT Answers
Scientific Management Theories - CORRECT ANSWER - are vehicles through which the
practice of management can be prescribed
Peter Principle - CORRECT ANSWER - Managers always rise to the level of their own
incompetence
Decision-Making Process - CORRECT ANSWER - The process of making choices by
identifying a decision, gathering information, and assessing alternative solutions
SWOT Analysis - CORRECT ANSWER - Strengths, Weaknesses, Opportunities, Threats
of an organization (as part of a strategic plan)
SMART - CORRECT ANSWER - Specific, Measurable, Achievable/Attainable,
Realistic/Relevant, Time-bound
ISO 9000 - CORRECT ANSWER - Set of international standards on quality management
and quality assurance, critical to international business
ISO 15489 - CORRECT ANSWER - a standard for records management policies and
procedures
Competencies - CORRECT ANSWER - combination observable and measurable
knowledge skills, abilities, and personal attributes that contribute to enhance the employee
performance ultimately resulting in employee success
Planning - CORRECT ANSWER - Identifying and selecting appropriate goals and the
courses of action to achieve those goals
, Taylor - CORRECT ANSWER - Father of scientific management
Leading - CORRECT ANSWER - inspiring and motivating workers to work hard to
achieve organizational goals
Decisions - CORRECT ANSWER - All managers, regardless of level, make decisions
Stakeholders - CORRECT ANSWER - All the people who stand to gain or lose by the
policies and activities of a business and whose concerns the business needs to address.
Gantt Chart - CORRECT ANSWER - A time and activity BAR CHART that is used for
planning, managing, and controlling of production inputs, such as human resources, (PROJECT
SCHEDULE) that have a distinct beginning and end.
Formal Structure - CORRECT ANSWER - Representation of the official structure of the
organization
Delegation - CORRECT ANSWER - the process by which managers transfer decision
rights or authority to individual employees
Global - CORRECT ANSWER - Organizations are global if they exchange goods and
services with consumers in other countries
Employee Training - CORRECT ANSWER - Involves changing skills, knowledge,
attitudes or behaviour
Recruitment - CORRECT ANSWER - Process of locating, identifying, and attracting
capable applicants for a job
Networking - CORRECT ANSWER - Creating and maintaining beneficial relationships
with others to accomplish goals
Questions and CORRECT Answers
Scientific Management Theories - CORRECT ANSWER - are vehicles through which the
practice of management can be prescribed
Peter Principle - CORRECT ANSWER - Managers always rise to the level of their own
incompetence
Decision-Making Process - CORRECT ANSWER - The process of making choices by
identifying a decision, gathering information, and assessing alternative solutions
SWOT Analysis - CORRECT ANSWER - Strengths, Weaknesses, Opportunities, Threats
of an organization (as part of a strategic plan)
SMART - CORRECT ANSWER - Specific, Measurable, Achievable/Attainable,
Realistic/Relevant, Time-bound
ISO 9000 - CORRECT ANSWER - Set of international standards on quality management
and quality assurance, critical to international business
ISO 15489 - CORRECT ANSWER - a standard for records management policies and
procedures
Competencies - CORRECT ANSWER - combination observable and measurable
knowledge skills, abilities, and personal attributes that contribute to enhance the employee
performance ultimately resulting in employee success
Planning - CORRECT ANSWER - Identifying and selecting appropriate goals and the
courses of action to achieve those goals
, Taylor - CORRECT ANSWER - Father of scientific management
Leading - CORRECT ANSWER - inspiring and motivating workers to work hard to
achieve organizational goals
Decisions - CORRECT ANSWER - All managers, regardless of level, make decisions
Stakeholders - CORRECT ANSWER - All the people who stand to gain or lose by the
policies and activities of a business and whose concerns the business needs to address.
Gantt Chart - CORRECT ANSWER - A time and activity BAR CHART that is used for
planning, managing, and controlling of production inputs, such as human resources, (PROJECT
SCHEDULE) that have a distinct beginning and end.
Formal Structure - CORRECT ANSWER - Representation of the official structure of the
organization
Delegation - CORRECT ANSWER - the process by which managers transfer decision
rights or authority to individual employees
Global - CORRECT ANSWER - Organizations are global if they exchange goods and
services with consumers in other countries
Employee Training - CORRECT ANSWER - Involves changing skills, knowledge,
attitudes or behaviour
Recruitment - CORRECT ANSWER - Process of locating, identifying, and attracting
capable applicants for a job
Networking - CORRECT ANSWER - Creating and maintaining beneficial relationships
with others to accomplish goals
