Apple Device Support Exam Guide 2024-2025
Mobile Device Management - ANSWER The administration of mobile devices used within
the organization. This typically consists of the setup, configuration, and management of
the device for security.
Managed Apple ID- ANSWER An Apple ID assigned to the employee by an organization
for use with that company's device. The managed Apple ID allows the organization to
control the settings and data of the device.
Profile Configuration - ANSWER A configuration profile is a list of configurations and
constraint that can manage settings and set restrictions for device management. It can
be used to configure Mac computers, iPhones, and iPads to standardize settings or
enable features.
Sidecar - ANSWER This is a feature allowing the Mac to use an iPad as an extended
display. It allows for extended productivity by expanding the Mac desktop onto the iPad.
iCloud - ANSWER A cloud storage and computing service, iCloud allows users to store
photos and documents and then access them from other devices, thanks to Apple.
Continuity - ANSWER This feature enables users to start something with one Apple
device and pick it up directly where they left off with another device.
AirDrop - ANSWER A feature that allows the wireless transfer of files between Apple
devices, such as iPhones, iPads, and Macs, using Bluetooth and Wi-Fi.
Setup Assistant - ANSWER A tool that walks users through the process of setting up a
new iPhone, iPad, or Mac for the first time. This helps users configure settings and
transfer data.
Activation Lock - ANSWER A security feature that doesn't allow an Apple device that has
been lost or stolen to be unlocked without the person entering a bypass code.
, Keychain - ANSWER Keychain is used in Apple devices as storage for passwords,
certificates, and other sensitive information. It helps users manage and access their
credentials.
Passkeys - ANSWER Used to sign in to apps and websites on iPhone
Keychain Access - ANSWER Troubleshoot Mac requests for access after app trust
Certificate Verification - ANSWER Verify certificate validity with Keychain Access on
Mac
Distribute Certificates - ANSWER Deliver certificates to Apple devices
Face ID Troubleshooting - ANSWER Troubleshoot Face ID issues on iPhone and iPad
User Account Identification - ANSWER Identify Mac user accounts
Default Folders - ANSWER Locate default folders for local Mac accounts
Hidden Admin Account - ANSWER Identify whether MDM has configured a hidden admin
account on Mac
Local Accounts Configuration - ANSWER Configure local macOS accounts
User vs. Admin Account - ANSWER Describe the role of user and admin accounts on
Mac
Mac Recovery Options - ANSWER Restore Macs using Finder backup or via Apple
Mobile Device Management - ANSWER The administration of mobile devices used within
the organization. This typically consists of the setup, configuration, and management of
the device for security.
Managed Apple ID- ANSWER An Apple ID assigned to the employee by an organization
for use with that company's device. The managed Apple ID allows the organization to
control the settings and data of the device.
Profile Configuration - ANSWER A configuration profile is a list of configurations and
constraint that can manage settings and set restrictions for device management. It can
be used to configure Mac computers, iPhones, and iPads to standardize settings or
enable features.
Sidecar - ANSWER This is a feature allowing the Mac to use an iPad as an extended
display. It allows for extended productivity by expanding the Mac desktop onto the iPad.
iCloud - ANSWER A cloud storage and computing service, iCloud allows users to store
photos and documents and then access them from other devices, thanks to Apple.
Continuity - ANSWER This feature enables users to start something with one Apple
device and pick it up directly where they left off with another device.
AirDrop - ANSWER A feature that allows the wireless transfer of files between Apple
devices, such as iPhones, iPads, and Macs, using Bluetooth and Wi-Fi.
Setup Assistant - ANSWER A tool that walks users through the process of setting up a
new iPhone, iPad, or Mac for the first time. This helps users configure settings and
transfer data.
Activation Lock - ANSWER A security feature that doesn't allow an Apple device that has
been lost or stolen to be unlocked without the person entering a bypass code.
, Keychain - ANSWER Keychain is used in Apple devices as storage for passwords,
certificates, and other sensitive information. It helps users manage and access their
credentials.
Passkeys - ANSWER Used to sign in to apps and websites on iPhone
Keychain Access - ANSWER Troubleshoot Mac requests for access after app trust
Certificate Verification - ANSWER Verify certificate validity with Keychain Access on
Mac
Distribute Certificates - ANSWER Deliver certificates to Apple devices
Face ID Troubleshooting - ANSWER Troubleshoot Face ID issues on iPhone and iPad
User Account Identification - ANSWER Identify Mac user accounts
Default Folders - ANSWER Locate default folders for local Mac accounts
Hidden Admin Account - ANSWER Identify whether MDM has configured a hidden admin
account on Mac
Local Accounts Configuration - ANSWER Configure local macOS accounts
User vs. Admin Account - ANSWER Describe the role of user and admin accounts on
Mac
Mac Recovery Options - ANSWER Restore Macs using Finder backup or via Apple
