NE-BC Certification Review Exam
Questions With Complete Solutions.
Autocratic Leader - Answer Use coercion, authority, punishment and power to control subordinates
(external control)
Democratic Leader - Answer Drive subordinates to influence change through participation, involvement
in goal setting and collaboration (external control)
Permissive/Laissez-Faire Leader - Answer Hands-off approach, assume that people are able to make
their own decisions (belief that inspiration to change is internal)
Bureaucratic Leaders - Answer Rely on organizational policies and rules to influence behavior of
subordinates (belief that inspiration to change is internal)
Transactional Leadership - Answer Both manager and employee benefit from their relationship and
interactions are meant to achieve balance
Transformational Leadership - Answer Encourages supportive trust and self-actualization for all
employees. Leader transform the organization through change, encourages risk-taking. Magnet program
is based on this type of leadership
Connective Leadership - Answer Ability to bring others together as a means of effecting change.
Leaders realize that the whole is greater the the sum of it's parts - achieve results through collaboration,
cooperation, coordination and collegiality
Sole Proprietor - Answer One individual business owner
Partnership - Answer Two or more individuals as owners - can be general (shared equally) or limited
(one or more partners terms are limited, does not have full management responsibility)
,Chain of Command - Answer Each unit within an organization is connected to another, reporting
relationships are constrained, with each subsequent layer reporting administratively to the one
immediately above it
Unity of Command - Answer Each subordinate is accountable to only one superior
Span of Control - Answer Defines the scope of responsibility given to a supervisor/manager.
Responsibilities are divided so that goals are accomplished without undue burden to one person or a
unit
Fair Labor Standards Act - Answer Sets standards for minimum wage, record keeping, OT and child
labor
FMLA - Answer Unpaid time off and job protection for 12 weeks for medical or family reasons
Federal Wage Garnishment Law - Answer restricts the amount of the paycheck that can be used to pay
off a debt, and protects workers from being fired
Civil Rights Act of 1964 - Answer outlawed discrimination based on race, color, religion, sex, or national
origin
ADA Act - Answer Prevents discrimination against qualified individuals with disabilities and requires
reasonable accommodations
OSHA - Occupational Safety and Health Administration - Answer Requires safeguards to prevent
occupational exposure and infection control policies (exposure control plan, universal precautions,
sharps disposal, training, exposure evaluation/treatment, Hep B vaccine for healthcare workers
Workers Compensation - Answer 3 types of benefits for those injured on the job - cash for lost wages,
reimbursement for medical costs, death benefits to survivors (provides immunity for further liability as
accepting benefits waives right to sue)
, OBRA - Omnibus Budget Reconciliation Act of 1987 - Answer Includes nursing home reform
amendments - establishes guidelines for SNFs - physical/mental assessments on admission, 1 year and
with change - 24 hour nursing, nurse aid training, rehab, provider visit every 30 days for the first 3
months and then every 90 days
Ombudsman Program - Answer Part of the Older Americans Act OOA, providing services to residents of
nursing homes to ensure care meets standards
EMTLA - Emergency Medical Treatment Act (and active labor) - Answer Requires stabilization of patient
with emergency conditions or active labor prior to transfer - transfer is indicated if specialty services are
not available - initial screening must be completed before asking for insurance info and patient must be
stable for transport
Collective Bargaining - Answer Negotiations between representatives of labor unions and management
to determine pay and acceptable working conditions.
Distributive Bargaining - Answer Competitive process in which one side wins and the other loses (zero-
sum, win-lose)
Integrative Bargaining - Answer Collaborative process (win-win)
Mixed Bargaining - Answer Combines aspects of distributive and integrative bargaining
Job Description - Answer Describes the duties, responsibilities and skills required for a position
Just Culture - Answer The practice of looking at the bigger picture to determine systemic faults leading
to errors, the need to change the system rather than blaming one individual
Matrix Organizational Chart - Answer Management listed at the top and each department listed on an
equal basis
Horizontal Organizational Chart - Answer Similar to matrix, and department managers are fairly
autonomous
Questions With Complete Solutions.
Autocratic Leader - Answer Use coercion, authority, punishment and power to control subordinates
(external control)
Democratic Leader - Answer Drive subordinates to influence change through participation, involvement
in goal setting and collaboration (external control)
Permissive/Laissez-Faire Leader - Answer Hands-off approach, assume that people are able to make
their own decisions (belief that inspiration to change is internal)
Bureaucratic Leaders - Answer Rely on organizational policies and rules to influence behavior of
subordinates (belief that inspiration to change is internal)
Transactional Leadership - Answer Both manager and employee benefit from their relationship and
interactions are meant to achieve balance
Transformational Leadership - Answer Encourages supportive trust and self-actualization for all
employees. Leader transform the organization through change, encourages risk-taking. Magnet program
is based on this type of leadership
Connective Leadership - Answer Ability to bring others together as a means of effecting change.
Leaders realize that the whole is greater the the sum of it's parts - achieve results through collaboration,
cooperation, coordination and collegiality
Sole Proprietor - Answer One individual business owner
Partnership - Answer Two or more individuals as owners - can be general (shared equally) or limited
(one or more partners terms are limited, does not have full management responsibility)
,Chain of Command - Answer Each unit within an organization is connected to another, reporting
relationships are constrained, with each subsequent layer reporting administratively to the one
immediately above it
Unity of Command - Answer Each subordinate is accountable to only one superior
Span of Control - Answer Defines the scope of responsibility given to a supervisor/manager.
Responsibilities are divided so that goals are accomplished without undue burden to one person or a
unit
Fair Labor Standards Act - Answer Sets standards for minimum wage, record keeping, OT and child
labor
FMLA - Answer Unpaid time off and job protection for 12 weeks for medical or family reasons
Federal Wage Garnishment Law - Answer restricts the amount of the paycheck that can be used to pay
off a debt, and protects workers from being fired
Civil Rights Act of 1964 - Answer outlawed discrimination based on race, color, religion, sex, or national
origin
ADA Act - Answer Prevents discrimination against qualified individuals with disabilities and requires
reasonable accommodations
OSHA - Occupational Safety and Health Administration - Answer Requires safeguards to prevent
occupational exposure and infection control policies (exposure control plan, universal precautions,
sharps disposal, training, exposure evaluation/treatment, Hep B vaccine for healthcare workers
Workers Compensation - Answer 3 types of benefits for those injured on the job - cash for lost wages,
reimbursement for medical costs, death benefits to survivors (provides immunity for further liability as
accepting benefits waives right to sue)
, OBRA - Omnibus Budget Reconciliation Act of 1987 - Answer Includes nursing home reform
amendments - establishes guidelines for SNFs - physical/mental assessments on admission, 1 year and
with change - 24 hour nursing, nurse aid training, rehab, provider visit every 30 days for the first 3
months and then every 90 days
Ombudsman Program - Answer Part of the Older Americans Act OOA, providing services to residents of
nursing homes to ensure care meets standards
EMTLA - Emergency Medical Treatment Act (and active labor) - Answer Requires stabilization of patient
with emergency conditions or active labor prior to transfer - transfer is indicated if specialty services are
not available - initial screening must be completed before asking for insurance info and patient must be
stable for transport
Collective Bargaining - Answer Negotiations between representatives of labor unions and management
to determine pay and acceptable working conditions.
Distributive Bargaining - Answer Competitive process in which one side wins and the other loses (zero-
sum, win-lose)
Integrative Bargaining - Answer Collaborative process (win-win)
Mixed Bargaining - Answer Combines aspects of distributive and integrative bargaining
Job Description - Answer Describes the duties, responsibilities and skills required for a position
Just Culture - Answer The practice of looking at the bigger picture to determine systemic faults leading
to errors, the need to change the system rather than blaming one individual
Matrix Organizational Chart - Answer Management listed at the top and each department listed on an
equal basis
Horizontal Organizational Chart - Answer Similar to matrix, and department managers are fairly
autonomous
