IHI QI 102 NEW EXAM WITH COMPLETE SOLUTIONS
Which of the following statements are true? ANSWER All of the above
The Model for Improvement is suitable for all kinds of improvement work and has proven
successful in use by thousands of health care organisations in many countries to
improve numerous healthcare processes and results. There are, however, other useful
models to guide improvement. Studies have proved that a standardized road map to
carry out improvement projects is more essential to be developed in an organization
rather than any framework. Lean basically focuses on the improvement of value from
the customers' point of view by wasting lesser time and resources.
The improvement this busy metropolitan orthopedic clinic would like to make involves
the enhancement of its current patient scheduling process. In other words, the goals
are to be more efficient and improve patient satisfaction. The orthopedic clinic plans a
change aimed at improving scheduling and then conducts a small test of that change
with three patients on Tuesday morning.
What should the improvement team in the clinic do next? ANSWER Measure to see if
the change led to improvement.
The team has planned a test of change and now they've done the test. Now the team
must study how the test went -the "S" part of the PDSA cycle. They can look at a mix of
process measures-such as how often appointments started on time-and outcome
measures-such as how satisfied the patients were with the new process.
The orthopedic clinic seeks to enhance the process of scheduling patients within its
facility, which is in a busy metropolitan area. Precisely, it will seek to make the clinic and
the patients much more efficient and satisfied.
Applying the Model for Improvement to the clinic's improvement goal, which of the
following is the most reasonable aim statement? ANSWER Increase the number of
patients reporting they are "very satisfied" with the clinic's scheduling by 50 percent
within six months.
, An aim statement must specify "how good, by when." Improving patient satisfaction with
scheduling is a reasonable goal. Answer D is best described as an opportunity
statement, as it contains no specifics about how much the clinic must improve, nor by
when. Answer C is more of a "change" statement than an aim statement.
The Model for Improvement begins with three questions that will clarify the following
concepts: - ANSWER Aims, measures, changes
The Model for Improvement begins with three fundamental questions about any given
improvement, designed to address the aim (what are we trying to accomplish?), the
measures to be used (how will we know a change is an improvement?) and the changes
to be used (what changes can we make that will result in an improvement?).
When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that: - ANSWER PDSA cycles provide a mechanism to adjust improvement ideas as the
project progresses.
PDSA cycles enable one to rapidly and frequently review data and then make necessary
adjustments to the test of change based on the findings. Using a new guideline that's
supposed to improve the care of pneumonia, for instance, if it's not working, PDSA
cycles allow you to quickly make changes in the guideline and test the efficacy rather
than waiting until the end of a long study period.
An orthopedic clinic in a busy metropolitan area wishes to improve its patient
scheduling process. More precisely, the clinic wants to become more efficient and make
its patients more satisfied. After the assembling of a team and the working out of the
three questions of the Model for Improvement, the orthopedic clinic decides to
implement an automated reminder phone call 24 hours before each clinical
appointment. This small change, so hopes the clinic's improvement team, will bring an
improvement in scheduling.
What's next for the team? ANSWER Test the change plan through use of the PDSA
cycle.
Now that you have worked through the first three questions of the Model for
Improvement - the questions about aims, measures, and changes-it is time to do a small
Which of the following statements are true? ANSWER All of the above
The Model for Improvement is suitable for all kinds of improvement work and has proven
successful in use by thousands of health care organisations in many countries to
improve numerous healthcare processes and results. There are, however, other useful
models to guide improvement. Studies have proved that a standardized road map to
carry out improvement projects is more essential to be developed in an organization
rather than any framework. Lean basically focuses on the improvement of value from
the customers' point of view by wasting lesser time and resources.
The improvement this busy metropolitan orthopedic clinic would like to make involves
the enhancement of its current patient scheduling process. In other words, the goals
are to be more efficient and improve patient satisfaction. The orthopedic clinic plans a
change aimed at improving scheduling and then conducts a small test of that change
with three patients on Tuesday morning.
What should the improvement team in the clinic do next? ANSWER Measure to see if
the change led to improvement.
The team has planned a test of change and now they've done the test. Now the team
must study how the test went -the "S" part of the PDSA cycle. They can look at a mix of
process measures-such as how often appointments started on time-and outcome
measures-such as how satisfied the patients were with the new process.
The orthopedic clinic seeks to enhance the process of scheduling patients within its
facility, which is in a busy metropolitan area. Precisely, it will seek to make the clinic and
the patients much more efficient and satisfied.
Applying the Model for Improvement to the clinic's improvement goal, which of the
following is the most reasonable aim statement? ANSWER Increase the number of
patients reporting they are "very satisfied" with the clinic's scheduling by 50 percent
within six months.
, An aim statement must specify "how good, by when." Improving patient satisfaction with
scheduling is a reasonable goal. Answer D is best described as an opportunity
statement, as it contains no specifics about how much the clinic must improve, nor by
when. Answer C is more of a "change" statement than an aim statement.
The Model for Improvement begins with three questions that will clarify the following
concepts: - ANSWER Aims, measures, changes
The Model for Improvement begins with three fundamental questions about any given
improvement, designed to address the aim (what are we trying to accomplish?), the
measures to be used (how will we know a change is an improvement?) and the changes
to be used (what changes can we make that will result in an improvement?).
When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that: - ANSWER PDSA cycles provide a mechanism to adjust improvement ideas as the
project progresses.
PDSA cycles enable one to rapidly and frequently review data and then make necessary
adjustments to the test of change based on the findings. Using a new guideline that's
supposed to improve the care of pneumonia, for instance, if it's not working, PDSA
cycles allow you to quickly make changes in the guideline and test the efficacy rather
than waiting until the end of a long study period.
An orthopedic clinic in a busy metropolitan area wishes to improve its patient
scheduling process. More precisely, the clinic wants to become more efficient and make
its patients more satisfied. After the assembling of a team and the working out of the
three questions of the Model for Improvement, the orthopedic clinic decides to
implement an automated reminder phone call 24 hours before each clinical
appointment. This small change, so hopes the clinic's improvement team, will bring an
improvement in scheduling.
What's next for the team? ANSWER Test the change plan through use of the PDSA
cycle.
Now that you have worked through the first three questions of the Model for
Improvement - the questions about aims, measures, and changes-it is time to do a small
