HSC 450 QI 102 UPDATED ACTUAL
Questions and CORRECT Answers
An orthopedic clinic in a busy metropolitan area would like to improve its patient scheduling
process. More specifically, the clinic wants to improve its efficiency and the satisfaction of its
patients.
After assembling a team and working through the three questions of the Model for Improvement,
the orthopedic clinic decides to implement an automated reminder phone call 24 hours prior to
each clinical appointment. The clinic's improvement team hopes that this small change will
improve scheduling.
What is the team's next step? - CORRECT ANSWER - Test their change plan using the
PDSA cycle.
When trying to improve a process, one reason to use PDSA cycles rather than a more traditional
version of the scientific method (such as a randomized, controlled trial) is that: - CORRECT
ANSWER - PDSA cycles provide a mechanism to adjust improvement ideas as the project
progresses
An orthopedic clinic in a busy metropolitan area would like to improve its patient scheduling
process. More specifically, the clinic wants to improve its efficiency and the satisfaction of its
patients.
The orthopedic clinic plans the change to improve scheduling, and then it carries out a small test
of change with three patients on Tuesday morning.
What's the next thing the clinic's improvement team should do? - CORRECT ANSWER -
Measure to see if the change led to improvement
Which of the following statements is true? - CORRECT ANSWER - All of the above
, An orthopedic clinic in a busy metropolitan area would like to improve its patient scheduling
process. More specifically, the clinic wants to improve its efficiency and the satisfaction of its
patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the following is
the most reasonable aim statement? - CORRECT ANSWER - Increase the number of
patients reporting they are "very satisfied" with the clinic's scheduling by 50 percent within six
months.
Brenda, the office manager at a dental practice, noticed many patients were missing their
appointments. With the support of her colleagues, she decided to conduct a small improvement
project to improve the process for reminding patients of upcoming visits, with the goal of having
fewer "no shows."
Which of the following is the most effective aim statement for this project? - CORRECT
ANSWER - Within three months, 90 percent of patients will show up for their
appointments.
Having a clear aim statement is important in quality improvement work because: - CORRECT
ANSWER - Aim statements provide a clear and specific goal for the team or organization
to reach.
A good aim statement helps improvement teams answer which question from the Model for
Improvement? - CORRECT ANSWER - What are we trying to accomplish?
An aim statement should include the following: - CORRECT ANSWER - Numeric goals,
specific time frame, patient population or system affected
Brenda, the office manager at a dental practice, noticed many patients were missing their
appointments. With the support of her colleagues, she decided to conduct a small improvement
project to improve the process for reminding patients of upcoming visits, with the goal of having
fewer "no shows."
Questions and CORRECT Answers
An orthopedic clinic in a busy metropolitan area would like to improve its patient scheduling
process. More specifically, the clinic wants to improve its efficiency and the satisfaction of its
patients.
After assembling a team and working through the three questions of the Model for Improvement,
the orthopedic clinic decides to implement an automated reminder phone call 24 hours prior to
each clinical appointment. The clinic's improvement team hopes that this small change will
improve scheduling.
What is the team's next step? - CORRECT ANSWER - Test their change plan using the
PDSA cycle.
When trying to improve a process, one reason to use PDSA cycles rather than a more traditional
version of the scientific method (such as a randomized, controlled trial) is that: - CORRECT
ANSWER - PDSA cycles provide a mechanism to adjust improvement ideas as the project
progresses
An orthopedic clinic in a busy metropolitan area would like to improve its patient scheduling
process. More specifically, the clinic wants to improve its efficiency and the satisfaction of its
patients.
The orthopedic clinic plans the change to improve scheduling, and then it carries out a small test
of change with three patients on Tuesday morning.
What's the next thing the clinic's improvement team should do? - CORRECT ANSWER -
Measure to see if the change led to improvement
Which of the following statements is true? - CORRECT ANSWER - All of the above
, An orthopedic clinic in a busy metropolitan area would like to improve its patient scheduling
process. More specifically, the clinic wants to improve its efficiency and the satisfaction of its
patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the following is
the most reasonable aim statement? - CORRECT ANSWER - Increase the number of
patients reporting they are "very satisfied" with the clinic's scheduling by 50 percent within six
months.
Brenda, the office manager at a dental practice, noticed many patients were missing their
appointments. With the support of her colleagues, she decided to conduct a small improvement
project to improve the process for reminding patients of upcoming visits, with the goal of having
fewer "no shows."
Which of the following is the most effective aim statement for this project? - CORRECT
ANSWER - Within three months, 90 percent of patients will show up for their
appointments.
Having a clear aim statement is important in quality improvement work because: - CORRECT
ANSWER - Aim statements provide a clear and specific goal for the team or organization
to reach.
A good aim statement helps improvement teams answer which question from the Model for
Improvement? - CORRECT ANSWER - What are we trying to accomplish?
An aim statement should include the following: - CORRECT ANSWER - Numeric goals,
specific time frame, patient population or system affected
Brenda, the office manager at a dental practice, noticed many patients were missing their
appointments. With the support of her colleagues, she decided to conduct a small improvement
project to improve the process for reminding patients of upcoming visits, with the goal of having
fewer "no shows."
