QI 102 UPDATED Exam Questions and
CORRECT Answers
The Model for Improvement begins with three questions designed to clarify the following
concepts: - CORRECT ANSWER - Aims, measures, changes
An orthopedic clinic in a busy metropolitan area would like to improve its patient scheduling
process. More specifically, the clinic wants to improve its efficiency and the satisfaction of its
patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the following is
the most reasonable aim statement? - CORRECT ANSWER - Increase the number of
patients reporting they are "very satisfied" with the clinic's scheduling by 50 percent within six
months.
After assembling a team and working through the three questions of the Model for Improvement,
the orthopedic clinic decides to implement an automated reminder phone call 24 hours prior to
each clinical appointment. The clinic's improvement team hopes that this small change will
improve scheduling.
What is the team's next step? - CORRECT ANSWER - Test their change plan using the
PDSA cycle.
The orthopedic clinic plans the change to improve scheduling, and then it carries out a small test
of change with three patients on Tuesday morning. What's the next thing the clinic's
improvement team should do? - CORRECT ANSWER - Measure to see if the change led
to improvement.
When trying to improve a process, one reason to use PDSA cycles rather than a more traditional
version of the scientific method (such as a randomized, controlled trial) is that: - CORRECT
ANSWER - Both C and D
Having a clear aim statement is important in quality improvement work because: - CORRECT
ANSWER - Aim statements provide a clear and specific goal for the organization to reach.
CORRECT Answers
The Model for Improvement begins with three questions designed to clarify the following
concepts: - CORRECT ANSWER - Aims, measures, changes
An orthopedic clinic in a busy metropolitan area would like to improve its patient scheduling
process. More specifically, the clinic wants to improve its efficiency and the satisfaction of its
patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the following is
the most reasonable aim statement? - CORRECT ANSWER - Increase the number of
patients reporting they are "very satisfied" with the clinic's scheduling by 50 percent within six
months.
After assembling a team and working through the three questions of the Model for Improvement,
the orthopedic clinic decides to implement an automated reminder phone call 24 hours prior to
each clinical appointment. The clinic's improvement team hopes that this small change will
improve scheduling.
What is the team's next step? - CORRECT ANSWER - Test their change plan using the
PDSA cycle.
The orthopedic clinic plans the change to improve scheduling, and then it carries out a small test
of change with three patients on Tuesday morning. What's the next thing the clinic's
improvement team should do? - CORRECT ANSWER - Measure to see if the change led
to improvement.
When trying to improve a process, one reason to use PDSA cycles rather than a more traditional
version of the scientific method (such as a randomized, controlled trial) is that: - CORRECT
ANSWER - Both C and D
Having a clear aim statement is important in quality improvement work because: - CORRECT
ANSWER - Aim statements provide a clear and specific goal for the organization to reach.
