QI102 Q&A'S UPDATED Exam Questions
and CORRECT Answers
When trying to improve a process, one reason to use PDSA cycles rather than a more traditional
version of the scientific method (such as a randomized, controlled trial) is that: - CORRECT
ANSWER - PDSA cycles provide a mechanism to adjust improvement ideas as the project
progresses.
An orthopedic clinic in a busy metropolitan area would like to improve its patient scheduling
process. More specifically, the clinic wants to improve its efficiency and the satisfaction of its
patients.The orthopedic clinic plans the change to improve scheduling, and then it carries out a
small test of change with three patients on Tuesday morning.
What's the next thing the clinic's improvement team should do? - CORRECT ANSWER -
Measure to see if the change led to improvement.
An orthopedic clinic in a busy metropolitan area would like to improve its patient scheduling
process. More specifically, the clinic wants to improve its efficiency and the satisfaction of its
patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the following is
the most reasonable aim statement? - CORRECT ANSWER - Increase the number of
patients reporting they are "very satisfied" with the clinic's scheduling by 50 percent within six
months.
The Model for Improvement begins with three questions designed to clarify the following
concepts: - CORRECT ANSWER - Aims, measures, changes
Brenda, the office manager at a dental practice, noticed many patients were missing their
appointments. With the support of her colleagues, she decided to conduct a small improvement
project to improve the process for reminding patients of upcoming visits, with the goal of having
fewer "no shows."
Which of the following is the most effective aim statement for this project? - CORRECT
ANSWER - Within three months, 90 percent of patients will show up for their
appointments.
, Having a clear aim statement is important in quality improvement work because: - CORRECT
ANSWER - Aim statements provide a clear and specific goal for the team or organization
to reach.
An aim statement should include the following: - CORRECT ANSWER - Numeric goals,
specific time frame, and the patient population or system affected
Brenda, the office manager at a dental practice, noticed many patients were missing their
appointments. With the support of her colleagues, she decided to conduct a small improvement
project to improve the process for reminding patients of upcoming visits, with the goal of having
fewer "no shows."
During a team meeting, Brenda's team members review her aim statement. Which of the
following comments from a team member would most strongly suggest Brenda has selected an
appropriate aim? - CORRECT ANSWER - "It feels like a very meaningful project for both
the patients and the practice."
A good aim statement helps improvement teams answer which question from the Model for
Improvement? - CORRECT ANSWER - What are we trying to accomplish?
As a nurse manager of a medicine unit in an academic hospital, you're aware that your unit has a
high rate of patient readmissions. In fact, 36 percent of the patients discharged from your unit are
readmitted to the hospital within 30 days. After reviewing the literature, you become aware that
this rate is quite high compared to national standards. Working with other members of your unit,
you develop a plan to call patients on the phone within 48 hours of discharge, with the aim of
cutting readmission rates to 18 percent.
Which of the following is the best example of a process measure that the team may collect as
part of this improvement effort? - CORRECT ANSWER - The percentage of patients
receiving a call within 48 hours of discharge
Defining a family of measures helps you answer which of the three questions of the Model for
Improvement? - CORRECT ANSWER - How will we know that a change is an
improvement?
and CORRECT Answers
When trying to improve a process, one reason to use PDSA cycles rather than a more traditional
version of the scientific method (such as a randomized, controlled trial) is that: - CORRECT
ANSWER - PDSA cycles provide a mechanism to adjust improvement ideas as the project
progresses.
An orthopedic clinic in a busy metropolitan area would like to improve its patient scheduling
process. More specifically, the clinic wants to improve its efficiency and the satisfaction of its
patients.The orthopedic clinic plans the change to improve scheduling, and then it carries out a
small test of change with three patients on Tuesday morning.
What's the next thing the clinic's improvement team should do? - CORRECT ANSWER -
Measure to see if the change led to improvement.
An orthopedic clinic in a busy metropolitan area would like to improve its patient scheduling
process. More specifically, the clinic wants to improve its efficiency and the satisfaction of its
patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the following is
the most reasonable aim statement? - CORRECT ANSWER - Increase the number of
patients reporting they are "very satisfied" with the clinic's scheduling by 50 percent within six
months.
The Model for Improvement begins with three questions designed to clarify the following
concepts: - CORRECT ANSWER - Aims, measures, changes
Brenda, the office manager at a dental practice, noticed many patients were missing their
appointments. With the support of her colleagues, she decided to conduct a small improvement
project to improve the process for reminding patients of upcoming visits, with the goal of having
fewer "no shows."
Which of the following is the most effective aim statement for this project? - CORRECT
ANSWER - Within three months, 90 percent of patients will show up for their
appointments.
, Having a clear aim statement is important in quality improvement work because: - CORRECT
ANSWER - Aim statements provide a clear and specific goal for the team or organization
to reach.
An aim statement should include the following: - CORRECT ANSWER - Numeric goals,
specific time frame, and the patient population or system affected
Brenda, the office manager at a dental practice, noticed many patients were missing their
appointments. With the support of her colleagues, she decided to conduct a small improvement
project to improve the process for reminding patients of upcoming visits, with the goal of having
fewer "no shows."
During a team meeting, Brenda's team members review her aim statement. Which of the
following comments from a team member would most strongly suggest Brenda has selected an
appropriate aim? - CORRECT ANSWER - "It feels like a very meaningful project for both
the patients and the practice."
A good aim statement helps improvement teams answer which question from the Model for
Improvement? - CORRECT ANSWER - What are we trying to accomplish?
As a nurse manager of a medicine unit in an academic hospital, you're aware that your unit has a
high rate of patient readmissions. In fact, 36 percent of the patients discharged from your unit are
readmitted to the hospital within 30 days. After reviewing the literature, you become aware that
this rate is quite high compared to national standards. Working with other members of your unit,
you develop a plan to call patients on the phone within 48 hours of discharge, with the aim of
cutting readmission rates to 18 percent.
Which of the following is the best example of a process measure that the team may collect as
part of this improvement effort? - CORRECT ANSWER - The percentage of patients
receiving a call within 48 hours of discharge
Defining a family of measures helps you answer which of the three questions of the Model for
Improvement? - CORRECT ANSWER - How will we know that a change is an
improvement?
