Customer Service Exam 2025 - Questions with
Verified Correct Answers | Guaranteed A+
Some support problems occur because users are poorly trained or do not read the
documentation that came with their PC. - ✔✔true
A PC that operates at some level, but not as efficiently as it should, is called vaporware. -
✔✔False
Industry agreements that cover how hardware components should communicate with
the PC into which they are installed are called ____. - ✔✔Plug and Play standards
Plug and Play compatible hardware guarantees that users will not experience
installation problems with new or upgraded hardware. - ✔✔false
Network problems are often combinations of hardware, software and operating system
problems. - ✔✔true
Performance problems in a PC are usually due to ____ problems.
hardware
software
both A and B
,neither A nor B - ✔✔both A and B
If a PC, over a period of time, takes longer and longer to perform a task such as a File
Save operation, it likely has a ____. - ✔✔performance problem
A new release of a software package generally contains more new features than a new
version. - ✔✔False
Donationware is software which is free to use, but for which the author requests a
donation to support continued development - ✔✔True
Major coding mistakes made by programmers when they write software are called
____. - ✔✔bugs
Most technology performance problems indicate that a hardware component is about
ready to fail. - ✔✔False
Vendor documentation on software products is generally sufficient for a user or support
specialist to determine the problem when a program malfunctions. - ✔✔False
Freeware is software that can be downloaded without any cost, but users must pay a
licensing fee prior to the use of the program. - ✔✔False
A user who expects a software product to be able to perform a task for which it was not
intended is a victim of a ____. - ✔✔User misunderstanding
,Support staff can reduce the likelihood of hardware configuration problems today by
purchasing ____. - ✔✔Plug-and-Play-compatible hardware
A software package feature that periodically checks the vendor's website for software
updates is called ____. - ✔✔automatic update
All shareware software is written to conform to industry-wide program development
standards and is compatible with other software on the platforms for which it was
developed. - ✔✔False
The Windows Registry contains hardware and software configuration information that
can be easily modified by end users. - ✔✔False
An upgrade is a new version of an existing program that is sold at a reduced price to
owners of a previous version of the program. - ✔✔true
A patch is a replacement for one or a few modules of a software package intended to fix
known bugs. - ✔✔True
Most hardware component problems are the result of failures due to incorrect electrical
supply to a PC. - ✔✔False
By the time a software package has gone through testing and quality assurance, any
remaining bugs are extremely rare. - ✔✔True
A user who presses the wrong sequence of keys in a software program is a victim of
____. - ✔✔a user mistake
, A new release of a software package generally contains more new features than a new
version. - ✔✔False
Which of these sources of hardware problems is not one of the primary categories that
account for most hardware support problems? - ✔✔Hardware malfunctions
Installation software utilities are capable of examining the hardware configuration to
determine whether the software and hardware are compatible and adjust software
settings to match hardware. - ✔✔True
Users who forget passwords and PINs are a common source of support problems. -
✔✔True
Rental or subscription software is accessed from a cloud server rather that downloaded
to a PC or tablet. - ✔✔True
Plug and Play hardware automatically adjusts software settings to take maximum
advantage of the hardware's capabilities - ✔✔True
Donationware is software which is free to use, but for which the author requests a
donation to support continued development - ✔✔True
Freeware is software that can be downloaded without any cost, but users must pay a
licensing fee prior to the use of the program. - ✔✔False
Most hardware devices that malfunction today are ____. - ✔✔replaced
Verified Correct Answers | Guaranteed A+
Some support problems occur because users are poorly trained or do not read the
documentation that came with their PC. - ✔✔true
A PC that operates at some level, but not as efficiently as it should, is called vaporware. -
✔✔False
Industry agreements that cover how hardware components should communicate with
the PC into which they are installed are called ____. - ✔✔Plug and Play standards
Plug and Play compatible hardware guarantees that users will not experience
installation problems with new or upgraded hardware. - ✔✔false
Network problems are often combinations of hardware, software and operating system
problems. - ✔✔true
Performance problems in a PC are usually due to ____ problems.
hardware
software
both A and B
,neither A nor B - ✔✔both A and B
If a PC, over a period of time, takes longer and longer to perform a task such as a File
Save operation, it likely has a ____. - ✔✔performance problem
A new release of a software package generally contains more new features than a new
version. - ✔✔False
Donationware is software which is free to use, but for which the author requests a
donation to support continued development - ✔✔True
Major coding mistakes made by programmers when they write software are called
____. - ✔✔bugs
Most technology performance problems indicate that a hardware component is about
ready to fail. - ✔✔False
Vendor documentation on software products is generally sufficient for a user or support
specialist to determine the problem when a program malfunctions. - ✔✔False
Freeware is software that can be downloaded without any cost, but users must pay a
licensing fee prior to the use of the program. - ✔✔False
A user who expects a software product to be able to perform a task for which it was not
intended is a victim of a ____. - ✔✔User misunderstanding
,Support staff can reduce the likelihood of hardware configuration problems today by
purchasing ____. - ✔✔Plug-and-Play-compatible hardware
A software package feature that periodically checks the vendor's website for software
updates is called ____. - ✔✔automatic update
All shareware software is written to conform to industry-wide program development
standards and is compatible with other software on the platforms for which it was
developed. - ✔✔False
The Windows Registry contains hardware and software configuration information that
can be easily modified by end users. - ✔✔False
An upgrade is a new version of an existing program that is sold at a reduced price to
owners of a previous version of the program. - ✔✔true
A patch is a replacement for one or a few modules of a software package intended to fix
known bugs. - ✔✔True
Most hardware component problems are the result of failures due to incorrect electrical
supply to a PC. - ✔✔False
By the time a software package has gone through testing and quality assurance, any
remaining bugs are extremely rare. - ✔✔True
A user who presses the wrong sequence of keys in a software program is a victim of
____. - ✔✔a user mistake
, A new release of a software package generally contains more new features than a new
version. - ✔✔False
Which of these sources of hardware problems is not one of the primary categories that
account for most hardware support problems? - ✔✔Hardware malfunctions
Installation software utilities are capable of examining the hardware configuration to
determine whether the software and hardware are compatible and adjust software
settings to match hardware. - ✔✔True
Users who forget passwords and PINs are a common source of support problems. -
✔✔True
Rental or subscription software is accessed from a cloud server rather that downloaded
to a PC or tablet. - ✔✔True
Plug and Play hardware automatically adjusts software settings to take maximum
advantage of the hardware's capabilities - ✔✔True
Donationware is software which is free to use, but for which the author requests a
donation to support continued development - ✔✔True
Freeware is software that can be downloaded without any cost, but users must pay a
licensing fee prior to the use of the program. - ✔✔False
Most hardware devices that malfunction today are ____. - ✔✔replaced
