MNB1601 QUESTIONS AND ANSWERS
The new, multi-level terminal links the original domestic and international terminals and
therefore improves passenger experience and orientation. In the transformation model,
the multi-level terminal represents ______________ which _____________ . -
Answers- inputs; make transformation possible
OR Tambo International delivers a mass service because - Answers- the service is
equipment orientated
Which one of the following represents the final step in the layout of a manufacturing or
service facility? - Answers- Making a detailed design of the layout.
The difference between expected quality and perceived quality is known as the quality
______________ - Answers- gap
According to Vroom's expectancy theory, ______________ refers to the strength of a
person's belief that a certain performance will lead to a specific outcome. - Answers-
instrumentality
existence needs, relatedness needs and growth needs. To which motivation theory do
these three needs refer? - Answers- Alderfer's ERG theory
Maslow's hierarchy of needs - Answers-
Herzberg's two-factor theory - Answers-
McClelland's theory of needs - Answers-
Lerato starts with an external comparison by doing a _______________ and then does
an internal comparison by doing a ________________. - Answers- salary survey; job
evaluation
segmentation research, which type of research will they need to conduct? - Answers-
Problem-solving research
During which phase of the price-determination process will the rate of return play an
important role? - Answers- Phase 3
Phase1
Phase2
phase3
Phase 4 - Answers-
IBM had a better statement of financial position, despite falling behind in sales. Which
one of the following best describes the statement of financial position? - Answers-
The new, multi-level terminal links the original domestic and international terminals and
therefore improves passenger experience and orientation. In the transformation model,
the multi-level terminal represents ______________ which _____________ . -
Answers- inputs; make transformation possible
OR Tambo International delivers a mass service because - Answers- the service is
equipment orientated
Which one of the following represents the final step in the layout of a manufacturing or
service facility? - Answers- Making a detailed design of the layout.
The difference between expected quality and perceived quality is known as the quality
______________ - Answers- gap
According to Vroom's expectancy theory, ______________ refers to the strength of a
person's belief that a certain performance will lead to a specific outcome. - Answers-
instrumentality
existence needs, relatedness needs and growth needs. To which motivation theory do
these three needs refer? - Answers- Alderfer's ERG theory
Maslow's hierarchy of needs - Answers-
Herzberg's two-factor theory - Answers-
McClelland's theory of needs - Answers-
Lerato starts with an external comparison by doing a _______________ and then does
an internal comparison by doing a ________________. - Answers- salary survey; job
evaluation
segmentation research, which type of research will they need to conduct? - Answers-
Problem-solving research
During which phase of the price-determination process will the rate of return play an
important role? - Answers- Phase 3
Phase1
Phase2
phase3
Phase 4 - Answers-
IBM had a better statement of financial position, despite falling behind in sales. Which
one of the following best describes the statement of financial position? - Answers-
