Organizational Behavior Ch 9 Questions with Correct Answers
group - correct answers2 or more individuals interacting and interdependent, who have come together
to achieve particular objectives
formal group - correct answers designated work group defined by an organization's structure
example of a formal group - correct answers6 members of an airline flight crew
informal group - correct answers group that is neither formally structured nor organizationally
determines; such a group appears in response to the need for social contact
example of an informal group - correct answers3 employees in different departments who regularly
have lunch together
command group - correct answers group composed of the individual's who report directly to a given
manager
example of a command group - correct answers audit head and his 5 associates
task group - correct answers people working together to complete a job task
interest group - correct answers people working together to attain a specific objective with which each is
concerned
example of an interest group - correct answers employees banding together for better work conditions
friendship groups - correct answers people brought together because they share 1 or more common
characteristics
example of a friendship group - correct answers2 people like the same band
, social identity theory - correct answersperspective that considers when and why individuals consider
themselves members of a group
in-group favoritism - correct answersperspective in which we see members of our in-group as better
than other people, and people not in our in-group as all the same
characteristics that make social identity important to a person - correct answers1. similarity
2. distinctiveness
3. status
4. uncertainty reduction
5 stage group development model - correct answers5 distinct stages groups go through: forming,
storming, norming, performing, and adjourning
forming stage - correct answersfirst stage in group development, characterized by much uncertainty
(testing the waters, what is the purpose of the group?, etc)
storming stage - correct answerscharacterized by intragroup conflict (accept existence of group but
resist constraints, conflict over who controls group)
norming stage - correct answerscharacterized by close relationships and cohesiveness (common set of
expectations with group behavior)
performing stage - correct answersduring the stage the group is fully functional (less getting to know and
more performing task on hand)
adjourning stage - correct answersfinal stage, characterized by concern with wrapping up activities
rather than task performance
punctuated-equilibrium model - correct answersset of phases temporary groups go through that involve
transactions between inertia and activity
group - correct answers2 or more individuals interacting and interdependent, who have come together
to achieve particular objectives
formal group - correct answers designated work group defined by an organization's structure
example of a formal group - correct answers6 members of an airline flight crew
informal group - correct answers group that is neither formally structured nor organizationally
determines; such a group appears in response to the need for social contact
example of an informal group - correct answers3 employees in different departments who regularly
have lunch together
command group - correct answers group composed of the individual's who report directly to a given
manager
example of a command group - correct answers audit head and his 5 associates
task group - correct answers people working together to complete a job task
interest group - correct answers people working together to attain a specific objective with which each is
concerned
example of an interest group - correct answers employees banding together for better work conditions
friendship groups - correct answers people brought together because they share 1 or more common
characteristics
example of a friendship group - correct answers2 people like the same band
, social identity theory - correct answersperspective that considers when and why individuals consider
themselves members of a group
in-group favoritism - correct answersperspective in which we see members of our in-group as better
than other people, and people not in our in-group as all the same
characteristics that make social identity important to a person - correct answers1. similarity
2. distinctiveness
3. status
4. uncertainty reduction
5 stage group development model - correct answers5 distinct stages groups go through: forming,
storming, norming, performing, and adjourning
forming stage - correct answersfirst stage in group development, characterized by much uncertainty
(testing the waters, what is the purpose of the group?, etc)
storming stage - correct answerscharacterized by intragroup conflict (accept existence of group but
resist constraints, conflict over who controls group)
norming stage - correct answerscharacterized by close relationships and cohesiveness (common set of
expectations with group behavior)
performing stage - correct answersduring the stage the group is fully functional (less getting to know and
more performing task on hand)
adjourning stage - correct answersfinal stage, characterized by concern with wrapping up activities
rather than task performance
punctuated-equilibrium model - correct answersset of phases temporary groups go through that involve
transactions between inertia and activity
