SERIES IPPS-A SELF SERVICE CASE MANAGEMENT COMPLETE QUESTIONS AND CORRECT ANSWERS | GRADED AND THE LATEST SERIES

2025-2026 SERIES
IPPS-A SELF SERVICE CASE MANAGEMENT
COMPLETE QUESTIONS AND CORRECT ANSWERS |
GRADED AND THE LATEST SERIES
Where can a Member find the Top Answers page relating to HR questions?


Ans: IPPS-A Help Center page


Question: The Member may use ____________ to search for specific HR

solutions.


Ans: Key Words


Question: What does the Frequently Asked Questions search return?


Ans: Questions on the chosen topic


Question: For whom can Managers create self-service cases? (Select all that

apply)


Ans: on behalf of their direct reports
for themselves


Question: Who receives an email notification when a Member closes their case?


Ans: the Member


Question: Under what conditions may a Member reopen a case created in the

IPPS-A Help Center?