PGA 3.0 Level 2 Test Questions and all correct answer s
What department is considered the core business unit? - correct answer golf operation
From a functional perspective, a vendor is what kind of resource? - correct answer financial
resource
What must exist for a facility to have a positive culture? - correct answer resources
What would a typical organizational chart of a golf operation show? - correct answer staff roles
& the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart? -
correct answer size of facility and number of resources
Staff is considered a tangible resource? - correct answer true
What intangible resource is key to enabling and facilitating peak performance? - correct answer
culture
How can facilities foster a positive culture? - correct answer open communication and
discussion
"Identify staffing needs" is ones of the staff management roles in running a golf operation -
correct answer true
High-performance profiling is a tool that can be used to communicate a uniform set of facility-
wide expectations for all employees - correct answer true
What should a manager consider when determining the number of employees needed to run
an operation? - correct answer human resources it will take
What is the advantage of asking open-ended questions during the interview process? - correct
answer lead to unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology - correct answer false
What is the first step in acquiring a new technology-based system? - correct answer assess
facility needs
Why should employees be involved in creating and revising policies or procedures? - correct
answer encourages staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing - correct answer true
What does the American Marketing Association refer to as a name, term, sign, symbol or
design, or combination of them intended to identify the goods and services of a seller? - correct
answer brand
, PGA 3.0 Level 2 Test Questions and all correct answer s
Pace of play policies are an effective means for controlling the demand curve for the use of
perishable tee times - correct answer true
What does yield management allow? - correct answer allows facility to maximize the total
number of rounds available each day
What term would be considered an important metric for monitoring performance against
budget? - correct answer variance
What can yield management predict? - correct answer demand
What is the formula for developing a yield management report for a given period? - correct
answer rounds played/potential rounds x 100 = yield%
Why is monitoring performance considered a two-part process? - correct answer metrics and
staff service quality
What is the yield percentage if a facility sells 180 of 240 available tee times? - correct answer
75%
Managing by walking around is the most effective when organizational protocols are observed,
such as, limiting conversation to their direct reports - correct answer false
One of the main benefits of the interpersonal management approach to monitoring
performance is to ensure policies and procedures are being followed - correct answer true
Visit regularly with heads of other departments is an example of managing by waking around as
it applies to monitoring operations? - correct answer true
What is the main objective of behavioral management? - correct answer manage employee
behaviors
What is the focus of the interpersonal management approach? - correct answer keeping track
of performance and employee behavior
Service improvements should be implemented when achievement of anticipated benefits can
be measured - correct answer true
When should organizations respond to variances? - correct answer ASAP, swiftly
What employee problem poses the biggest challenge for most managers? - correct answer
following procedures correctly and to facility standards
What could be the cause of "overall poor service" issues? - correct answer poor systems,
resources, or policies
What is an example of an operational change made in response to variances? - correct answer
changing tee time system
What department is considered the core business unit? - correct answer golf operation
From a functional perspective, a vendor is what kind of resource? - correct answer financial
resource
What must exist for a facility to have a positive culture? - correct answer resources
What would a typical organizational chart of a golf operation show? - correct answer staff roles
& the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart? -
correct answer size of facility and number of resources
Staff is considered a tangible resource? - correct answer true
What intangible resource is key to enabling and facilitating peak performance? - correct answer
culture
How can facilities foster a positive culture? - correct answer open communication and
discussion
"Identify staffing needs" is ones of the staff management roles in running a golf operation -
correct answer true
High-performance profiling is a tool that can be used to communicate a uniform set of facility-
wide expectations for all employees - correct answer true
What should a manager consider when determining the number of employees needed to run
an operation? - correct answer human resources it will take
What is the advantage of asking open-ended questions during the interview process? - correct
answer lead to unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology - correct answer false
What is the first step in acquiring a new technology-based system? - correct answer assess
facility needs
Why should employees be involved in creating and revising policies or procedures? - correct
answer encourages staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing - correct answer true
What does the American Marketing Association refer to as a name, term, sign, symbol or
design, or combination of them intended to identify the goods and services of a seller? - correct
answer brand
, PGA 3.0 Level 2 Test Questions and all correct answer s
Pace of play policies are an effective means for controlling the demand curve for the use of
perishable tee times - correct answer true
What does yield management allow? - correct answer allows facility to maximize the total
number of rounds available each day
What term would be considered an important metric for monitoring performance against
budget? - correct answer variance
What can yield management predict? - correct answer demand
What is the formula for developing a yield management report for a given period? - correct
answer rounds played/potential rounds x 100 = yield%
Why is monitoring performance considered a two-part process? - correct answer metrics and
staff service quality
What is the yield percentage if a facility sells 180 of 240 available tee times? - correct answer
75%
Managing by walking around is the most effective when organizational protocols are observed,
such as, limiting conversation to their direct reports - correct answer false
One of the main benefits of the interpersonal management approach to monitoring
performance is to ensure policies and procedures are being followed - correct answer true
Visit regularly with heads of other departments is an example of managing by waking around as
it applies to monitoring operations? - correct answer true
What is the main objective of behavioral management? - correct answer manage employee
behaviors
What is the focus of the interpersonal management approach? - correct answer keeping track
of performance and employee behavior
Service improvements should be implemented when achievement of anticipated benefits can
be measured - correct answer true
When should organizations respond to variances? - correct answer ASAP, swiftly
What employee problem poses the biggest challenge for most managers? - correct answer
following procedures correctly and to facility standards
What could be the cause of "overall poor service" issues? - correct answer poor systems,
resources, or policies
What is an example of an operational change made in response to variances? - correct answer
changing tee time system
