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5.0
SERVICENOW CIS - HR CERTIFICATION 2025- 2026
QUESTIONS WITH DETAILED VERIFIED ANSWERS (100%
CORRECT ANSWERS) /ALREADY GRADED A+
What are the three current issues with HR Service Delivery?
Ans: Staff feels disconnected
No single location to access HR services
Relies on email and phone-based interactions
Quiz: How does HRSD improve the employee experience?
Ans: Automates routine tasks, provides tools to help deliver services,
provides timely communication, access to a Service Portal, and
integration with other backend systems through single platform
Quiz: What are the HRSD applications?
Ans: HR Case and Knowledge Management, Employee Service Center,
Enterprise Onboarding and Transitions (also called lifecycle events)
Optional: HR integrations, HR performance analytics, Employee document
management
Quiz: What is the HR Case and Knowledge Management Application?
Ans: Primary set of applications used by HR to enable case management,
benefits tracking, skills management, knowledge management and
administration (groups, users, profiles)
*Also referred to has HR Core
,Quiz: What is the Employee Service Center application?
Ans: The application provides an optional way for employees to engage
with HR through a self service portal that allows access to their
employee profile, request HR services, and search the HR
knowledgebase.
Quiz: What is the Enterprise Onboarding and Transitions application?
Ans: Allows the automation and streamlining of employee onboarding and
other "lifecycle events" during and after tenure with the company
Quiz: What are the benefits of scoped HR applications?
Ans: Protect HR by encapsulating and protecting its data and preventing
interference from other applications
Quiz: Why should HR information be contained within scoped
applications?
Ans: HR information is generally sensitive or confidential and should only
be accessed by HR professionals. While HR runs on an IT system, IT
does not need full access to the information.
Quiz: What are the components of each scoped HR application?
Ans: Tables (CoEs), Users/Groups/Skills, Properties, Scripts/business rules,
Notifications
- None of the above are carried over from app to app, must be inserted
separately
Examstudy - Stuvia US
, Quiz: What are the different HR Administrator roles?
Ans: HR Admin, ESC Admin, Lifecycle event (LE) admin, Integrations admin,
Document management add-in
*remember one for each app minus PA
Quiz: How do HR administrator roles relate to one another?
Ans: There is one administrator role for each activated application. The
roles may be held by a single person based on organization size and
structure. Roles are not automatically contained under HR admin or
System Admin
Quiz: What is the HR admin role ID?
Ans: sn_hr_core.admin
Quiz: What is the system administrators role for HRSD?
Ans: System administrator helps set-up the HRSD applications and controls
user creation and roles (both at user level and group). HR admin is
removed from Sys Ad roles after implementation
Quiz: Can the HR admin assign users roles or groups? Both?
Ans: HR admin can assign users to HR groups. HR admin cannot assign
roles to either users or groups.
Quiz: What is an HR case?
Ans: Cases are how employee requests are captured in HRSD. Equivalent
of an incident or event in ITSM.
Examstudy - Stuvia US
In today's fast-paced educational landscape, students need reliable resources to excel in their studies.
5.0
SERVICENOW CIS - HR CERTIFICATION 2025- 2026
QUESTIONS WITH DETAILED VERIFIED ANSWERS (100%
CORRECT ANSWERS) /ALREADY GRADED A+
What are the three current issues with HR Service Delivery?
Ans: Staff feels disconnected
No single location to access HR services
Relies on email and phone-based interactions
Quiz: How does HRSD improve the employee experience?
Ans: Automates routine tasks, provides tools to help deliver services,
provides timely communication, access to a Service Portal, and
integration with other backend systems through single platform
Quiz: What are the HRSD applications?
Ans: HR Case and Knowledge Management, Employee Service Center,
Enterprise Onboarding and Transitions (also called lifecycle events)
Optional: HR integrations, HR performance analytics, Employee document
management
Quiz: What is the HR Case and Knowledge Management Application?
Ans: Primary set of applications used by HR to enable case management,
benefits tracking, skills management, knowledge management and
administration (groups, users, profiles)
*Also referred to has HR Core
,Quiz: What is the Employee Service Center application?
Ans: The application provides an optional way for employees to engage
with HR through a self service portal that allows access to their
employee profile, request HR services, and search the HR
knowledgebase.
Quiz: What is the Enterprise Onboarding and Transitions application?
Ans: Allows the automation and streamlining of employee onboarding and
other "lifecycle events" during and after tenure with the company
Quiz: What are the benefits of scoped HR applications?
Ans: Protect HR by encapsulating and protecting its data and preventing
interference from other applications
Quiz: Why should HR information be contained within scoped
applications?
Ans: HR information is generally sensitive or confidential and should only
be accessed by HR professionals. While HR runs on an IT system, IT
does not need full access to the information.
Quiz: What are the components of each scoped HR application?
Ans: Tables (CoEs), Users/Groups/Skills, Properties, Scripts/business rules,
Notifications
- None of the above are carried over from app to app, must be inserted
separately
Examstudy - Stuvia US
, Quiz: What are the different HR Administrator roles?
Ans: HR Admin, ESC Admin, Lifecycle event (LE) admin, Integrations admin,
Document management add-in
*remember one for each app minus PA
Quiz: How do HR administrator roles relate to one another?
Ans: There is one administrator role for each activated application. The
roles may be held by a single person based on organization size and
structure. Roles are not automatically contained under HR admin or
System Admin
Quiz: What is the HR admin role ID?
Ans: sn_hr_core.admin
Quiz: What is the system administrators role for HRSD?
Ans: System administrator helps set-up the HRSD applications and controls
user creation and roles (both at user level and group). HR admin is
removed from Sys Ad roles after implementation
Quiz: Can the HR admin assign users roles or groups? Both?
Ans: HR admin can assign users to HR groups. HR admin cannot assign
roles to either users or groups.
Quiz: What is an HR case?
Ans: Cases are how employee requests are captured in HRSD. Equivalent
of an incident or event in ITSM.
Examstudy - Stuvia US
