PGA PGM 3.0 - LEVEL 3 PRACTICE
QUESTIONS - FACILITY MANAGEMENT
When should a manager address performance gaps if an issue arises regarding a
performer's work? - ans--✔✔If a gap arises, address the gap as soon as possible.
Howkxshouldkxthekxcomplexitykxofkxakxtaskkxbekxhandledkxifkxakxperformerkxiskxlearningkxs
omethingkxnew?kx-kxans--✔✔Startkxsimply,kxbasicskxfirst.
Whatkxexpectationskxshouldkxakxmanager'skxperformancekxstandardskxreflect?kx-kxans--
✔✔Quality,kxtimeliness,kxandkxinitiative
Whatkxelementkxofkxthekxperformancekxsystemkxdescribeskxthekxjobkxtask?kx-kxans--
✔✔Performancekxexpectations
Whatkxiskxthekxrecommendedkxguidelinekxakxmanagerkxshouldkxusekxifkxankxemployee'skx
actualkxperformancekxdifferskxfromkxexpectedkxperformance?kx-kxans--
✔✔Thekxperformancekxsystem
Howkxshouldkxresourceskxbekxallocatedkxtokxavoidkxoverwhelmingkxakxperformer?kx-kxans-
-
✔✔Makekxperformerkxawarekxofkxavailablekxrecourses.kxInvolvekxperformerkxinkxallocatio
n.
Whatkxtypeskxofkxresourceskxarekxneededkxtokxcarrykxoutkxthekxfacility'skxmissionkxandkxfin
ancialkxgoals?kx-kxans--✔✔Material,kxphysical,kxhuman,kxfinancial,kxandkxtimekxbased
Thekxgolfkxshopkxmerchandisekxoperationkxiskxunderperformingkxtokxrevenuekxprojections
kxandkxinventorykxmanagementkxchallengeskxarekxoccurring.kxWhatkxtypekxofkxresourceskx
couldkxbestkxresolvekxthesekxproblems?kx-kxans--✔✔Material,kxphysical,kxandkxhuman
Whichkxelementkxofkxthekxperformancekxsystemkxiskxbeingkxutilizedkxwhenkxmanagerskxco
mmunicatekxthekxinformationkxneededkxforkxakxperformerkxtokxcompletekxakxtask?kx-kxans-
-✔✔Performancekxexpectations
, Whykxwouldkxankxaudiblekxthermometerkxneedkxtokxbekxusedkxtokxidentifykxthekxappropriat
ekxtemperaturekxofkxfoodkxrelatedkxtokxinput?kx-kxans--
✔✔Audiblekxthermometerkxiskxcuekxforkxaction.kxInputkxiskxsignalkxforkxaction.kxConsistskx
ofkxcueskxthatkxarekxpresentedkxinkxthekxsystem.
Akxhydraulickxleakkxiskxdiscoveredkxwhenkxusingkxakxtriplexkxmowerkxonkxthekxgreens.kxW
hatkxtypekxofkxinputkxamplifierkxcankxbekximplementedkxtokxminimizekxthekxproblem?kx-
kxans--
✔✔Providekxonkxthekxspotkxcoaching,kxdevelopkxakxchecklist,kxorkxjobkxaidekxthatkxiskxeasi
lykxaccessible
Whatkxiskxdefinedkxaskxthekxinformation,kxcircumstances,kxorkxeventskxthatkxsignalkxakxper
formerkxtokxtalekxthekxappropriatekxaction?kx-kxans--✔✔Input
Whenkxconductingkxakxjuniorkxevent,kxtwentykxjuniorskxpre-registeredkxandkxforty-
fivekxattendedkxonkxthekxdaykxofkxthekxevent.kxThiskxpromptedkxthekxfacilitykxtokxincreasekx
thekxprofessionalkxstaffkxbykxtwokxteacherskxtokxaccommodatekxthekxvolumekxofkxjuniors.kx
Inkxthiskxexample,kxwhatkxtypekxofkxinputkxsignaledkxappropriatekxaction?kx-kxans--
✔✔Circumstance
Whatkxshouldkxakxmanagerkxdokxwhenkxakxperformerkxhaskxdifficultykxrecognizingkxwhenkx
tokxtakekxactionkxonkxakxspecifickxtask?kx-kxans--
✔✔Thekxmanagerkxmaykxneedkxtokxamplifykxthekxinputkxtokxmakekxsurekxthatkxiskxitkxnotic
ed.
Whatkxtypekxofkxconsequencekxhappenskxwhenkxakxchefkxexperienceskxgratificationkxafter
kxpresentingkxankxelegantkxsurfkxandkxturfkxdinnerkxduringkxthekxladies'kxmember-
guestkxevent?kx-kxans--✔✔Internalkx(psychological)
Akxteamkxmemberkxwhokxsetkxthekxholekxlocationskxaccuratelykxandkxefficientlykxiskxassign
edkxtokxroutinelykxcompletekxthiskxmaintenancekxtask.kxWhatkxiskxthekxpotentialkxresultkxof
kxthiskxsituation.kx-kxans--✔✔Positivekxconsequence
Ankxemployeekxiskxrepeatedlykxlatekxforkxthekxmorningkxshift.kxThekxsupervisorkxreassigns
kxthiskxpersonkxtokxthekxafternoonkxshift.kxWhatkxiskxthekxproblemkxwithkxthiskxschedulingkx
adjustment?kx-kxans--
✔✔Actionkxandkxconsequencekxarekxmisaligned.kxThekxdesiredkxreinforcementkxwillkxnotk
xappear.
Cheryl,kxMaggie,kxandkxRosakxarekxallkxassignedkxtokxworkkxinkxthekxbagkxroomkxakxfewkxd
ayskxakxweek.kxMaggiekxandkxRosakxarekxassignedkxtokxweekdaykxshiftskxandkxCherylkxw
orkskxthekxweekend.kxBothkxMaggiekxandkxRosakxhavekxcleanedkxupkxthekxmessykxbagkxr
oomkxuponkxreturnkxtokxworkkxonkxMondays.kxTheykxdokxnotkxunderstandkxwhykxCherylkxis
kxallowedkxtokxleavekxworkkxwithoutkxcleaningkxthekxbagkxroom.kxWhatkxperformancekxele
mentkxneedskxtokxbekxaddressedkxtokxresolvekxthiskxissue.kx-kxans--✔✔Feedback
QUESTIONS - FACILITY MANAGEMENT
When should a manager address performance gaps if an issue arises regarding a
performer's work? - ans--✔✔If a gap arises, address the gap as soon as possible.
Howkxshouldkxthekxcomplexitykxofkxakxtaskkxbekxhandledkxifkxakxperformerkxiskxlearningkxs
omethingkxnew?kx-kxans--✔✔Startkxsimply,kxbasicskxfirst.
Whatkxexpectationskxshouldkxakxmanager'skxperformancekxstandardskxreflect?kx-kxans--
✔✔Quality,kxtimeliness,kxandkxinitiative
Whatkxelementkxofkxthekxperformancekxsystemkxdescribeskxthekxjobkxtask?kx-kxans--
✔✔Performancekxexpectations
Whatkxiskxthekxrecommendedkxguidelinekxakxmanagerkxshouldkxusekxifkxankxemployee'skx
actualkxperformancekxdifferskxfromkxexpectedkxperformance?kx-kxans--
✔✔Thekxperformancekxsystem
Howkxshouldkxresourceskxbekxallocatedkxtokxavoidkxoverwhelmingkxakxperformer?kx-kxans-
-
✔✔Makekxperformerkxawarekxofkxavailablekxrecourses.kxInvolvekxperformerkxinkxallocatio
n.
Whatkxtypeskxofkxresourceskxarekxneededkxtokxcarrykxoutkxthekxfacility'skxmissionkxandkxfin
ancialkxgoals?kx-kxans--✔✔Material,kxphysical,kxhuman,kxfinancial,kxandkxtimekxbased
Thekxgolfkxshopkxmerchandisekxoperationkxiskxunderperformingkxtokxrevenuekxprojections
kxandkxinventorykxmanagementkxchallengeskxarekxoccurring.kxWhatkxtypekxofkxresourceskx
couldkxbestkxresolvekxthesekxproblems?kx-kxans--✔✔Material,kxphysical,kxandkxhuman
Whichkxelementkxofkxthekxperformancekxsystemkxiskxbeingkxutilizedkxwhenkxmanagerskxco
mmunicatekxthekxinformationkxneededkxforkxakxperformerkxtokxcompletekxakxtask?kx-kxans-
-✔✔Performancekxexpectations
, Whykxwouldkxankxaudiblekxthermometerkxneedkxtokxbekxusedkxtokxidentifykxthekxappropriat
ekxtemperaturekxofkxfoodkxrelatedkxtokxinput?kx-kxans--
✔✔Audiblekxthermometerkxiskxcuekxforkxaction.kxInputkxiskxsignalkxforkxaction.kxConsistskx
ofkxcueskxthatkxarekxpresentedkxinkxthekxsystem.
Akxhydraulickxleakkxiskxdiscoveredkxwhenkxusingkxakxtriplexkxmowerkxonkxthekxgreens.kxW
hatkxtypekxofkxinputkxamplifierkxcankxbekximplementedkxtokxminimizekxthekxproblem?kx-
kxans--
✔✔Providekxonkxthekxspotkxcoaching,kxdevelopkxakxchecklist,kxorkxjobkxaidekxthatkxiskxeasi
lykxaccessible
Whatkxiskxdefinedkxaskxthekxinformation,kxcircumstances,kxorkxeventskxthatkxsignalkxakxper
formerkxtokxtalekxthekxappropriatekxaction?kx-kxans--✔✔Input
Whenkxconductingkxakxjuniorkxevent,kxtwentykxjuniorskxpre-registeredkxandkxforty-
fivekxattendedkxonkxthekxdaykxofkxthekxevent.kxThiskxpromptedkxthekxfacilitykxtokxincreasekx
thekxprofessionalkxstaffkxbykxtwokxteacherskxtokxaccommodatekxthekxvolumekxofkxjuniors.kx
Inkxthiskxexample,kxwhatkxtypekxofkxinputkxsignaledkxappropriatekxaction?kx-kxans--
✔✔Circumstance
Whatkxshouldkxakxmanagerkxdokxwhenkxakxperformerkxhaskxdifficultykxrecognizingkxwhenkx
tokxtakekxactionkxonkxakxspecifickxtask?kx-kxans--
✔✔Thekxmanagerkxmaykxneedkxtokxamplifykxthekxinputkxtokxmakekxsurekxthatkxiskxitkxnotic
ed.
Whatkxtypekxofkxconsequencekxhappenskxwhenkxakxchefkxexperienceskxgratificationkxafter
kxpresentingkxankxelegantkxsurfkxandkxturfkxdinnerkxduringkxthekxladies'kxmember-
guestkxevent?kx-kxans--✔✔Internalkx(psychological)
Akxteamkxmemberkxwhokxsetkxthekxholekxlocationskxaccuratelykxandkxefficientlykxiskxassign
edkxtokxroutinelykxcompletekxthiskxmaintenancekxtask.kxWhatkxiskxthekxpotentialkxresultkxof
kxthiskxsituation.kx-kxans--✔✔Positivekxconsequence
Ankxemployeekxiskxrepeatedlykxlatekxforkxthekxmorningkxshift.kxThekxsupervisorkxreassigns
kxthiskxpersonkxtokxthekxafternoonkxshift.kxWhatkxiskxthekxproblemkxwithkxthiskxschedulingkx
adjustment?kx-kxans--
✔✔Actionkxandkxconsequencekxarekxmisaligned.kxThekxdesiredkxreinforcementkxwillkxnotk
xappear.
Cheryl,kxMaggie,kxandkxRosakxarekxallkxassignedkxtokxworkkxinkxthekxbagkxroomkxakxfewkxd
ayskxakxweek.kxMaggiekxandkxRosakxarekxassignedkxtokxweekdaykxshiftskxandkxCherylkxw
orkskxthekxweekend.kxBothkxMaggiekxandkxRosakxhavekxcleanedkxupkxthekxmessykxbagkxr
oomkxuponkxreturnkxtokxworkkxonkxMondays.kxTheykxdokxnotkxunderstandkxwhykxCherylkxis
kxallowedkxtokxleavekxworkkxwithoutkxcleaningkxthekxbagkxroom.kxWhatkxperformancekxele
mentkxneedskxtokxbekxaddressedkxtokxresolvekxthiskxissue.kx-kxans--✔✔Feedback
