PSS REAL EXAM QUESTIONS WITH COMPLETE
SOLUTIONS (ANSWERS VERIFIED 100% CORRECT)
A public sector agency recently implemented Public Sector Solutions for license and
permit use cases. The agency is now planning to get certified for ISO 27001 compliance.
One of the essential requirements for achieving this certification is demonstrating that
enhanced security, data protection, and auditing capabilities are in place for their
implementation.
What Salesforce add-on product should a technical consultant recommend for the
agency's compliance use cases? (pick 1)
A) Setup Audit Trail
B) Field History Tracking
C) Salesforce Shield
D) Classic Encryption - ✔✔C
A government agency runs various research and grant programs for scholars. They have
decided to use the Individual Application object in Grants Management for Public Sector
Solutions. Which Salesforce features must be enabled to support this use case? (Pick 1)
A) Salesforce Flow
B) Product Schedule
C) Person Accounts
D) Custom Object for Applications - ✔✔C
A Technical Consultant has been asked to give insight to the reviewers explaining how a
particular grant seeker was prioritized now that the Prioritization Expression Sets and
Matrix have been developed.
Which three tasks must the Technical Consultant do to accommodate this request? (Pick
3)
,A) Create a Screen flow and incorporate the Decision Explainer component to display
the outcome.
B) Create an Apex Trigger to document the decision steps performed.
C) Add the Decision Explainer Log History component to the Lightning record page(s).
D) Integrate the BRE with Decision Explainer.
E) Assign the Decision Explainer Permission Set License to the appropriate user(s). -
✔✔A, C, E
A government agency wants to provide the ability for an external customer to apply for
a grant. They require data about the applicant their financial status, project plans, and
other details, which must match the structure of their paper form to comply with the
Paper Reduction Act. The expectation is that there will be a lot of interest in this grant,
and a high volume of applications will occur. It is also required to have pixel-perfect
branding of the application within us authenticated website.
What tool(s) would be required to provide an application form like experience to enter
this data? (Pick 1)
A) OmniChannel, Flows, Apex, and DataLoader
B) Scripts, Einstein Al, Assessments, and Grants
C) OmniScripts, DataRaptors, Integration Procedures, and FlexCards
D) Application Form, Lightning Web Components, Communities, and Applications -
✔✔C
A customer wants to implement a customer community. Authenticated users will be
able to log cases, manage their account and contact information, and apply/view their
grant applications.
What two security settings should be configured to ensure the community is secure and
no extra information is available to the authenticated community users? (Pick 2)
A) Set up Sharing Rules to grant authenticated users access to their Cases. Applications,
and Accounts
B) Set Org-Wide Defaults for External Users to Hidden for everything
, C) Set up Sharing Sets to grant authenticated users access to their Cases, Applications,
and Accounts
D) Set Org-Wide Defaults for External Users to Private for everything - ✔✔B, C
A government agency wants to digitize hundreds of PDF forms for its employees.
Which Employee Experience for Public Sector feature(s) are most important to address
this opportunity? (Pick 1)
A) Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and
Employee Community
B) Salesforce Flows, APEX, Custom Objects, and VisualForce
C) Salesforce Flows, Customer Community, and Individual Account
D) Salesforce Flows, Employee and Public Sector Data Models, and Employee
Community - ✔✔A
The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting
an error message when creating the Analytics (or the Licensing. Permits, and inspections
app. They have verified that their users have the appropriate permission sets assigned.
What is the most probable cause for the error message? (Pick 1)
A.There are no Visit records.
B.There are no active Action Plan Templates.
C.Person Accounts have not been enabled.
D.There are no Violation records. - ✔✔A
Bobahaven wants to implement the Grants Management module of Public Sector
Solutions. They'd like to allow constituents to apply online for grants and check the
progress of grant applications. The CMO and Head of Constituent Services have
expressed concerns about the security of the solution. They want to ensure they comply
with privacy regulations around the storage and use of constituent's data, and they are
wondering how to protect against bots potentially spamming the application forms.
SOLUTIONS (ANSWERS VERIFIED 100% CORRECT)
A public sector agency recently implemented Public Sector Solutions for license and
permit use cases. The agency is now planning to get certified for ISO 27001 compliance.
One of the essential requirements for achieving this certification is demonstrating that
enhanced security, data protection, and auditing capabilities are in place for their
implementation.
What Salesforce add-on product should a technical consultant recommend for the
agency's compliance use cases? (pick 1)
A) Setup Audit Trail
B) Field History Tracking
C) Salesforce Shield
D) Classic Encryption - ✔✔C
A government agency runs various research and grant programs for scholars. They have
decided to use the Individual Application object in Grants Management for Public Sector
Solutions. Which Salesforce features must be enabled to support this use case? (Pick 1)
A) Salesforce Flow
B) Product Schedule
C) Person Accounts
D) Custom Object for Applications - ✔✔C
A Technical Consultant has been asked to give insight to the reviewers explaining how a
particular grant seeker was prioritized now that the Prioritization Expression Sets and
Matrix have been developed.
Which three tasks must the Technical Consultant do to accommodate this request? (Pick
3)
,A) Create a Screen flow and incorporate the Decision Explainer component to display
the outcome.
B) Create an Apex Trigger to document the decision steps performed.
C) Add the Decision Explainer Log History component to the Lightning record page(s).
D) Integrate the BRE with Decision Explainer.
E) Assign the Decision Explainer Permission Set License to the appropriate user(s). -
✔✔A, C, E
A government agency wants to provide the ability for an external customer to apply for
a grant. They require data about the applicant their financial status, project plans, and
other details, which must match the structure of their paper form to comply with the
Paper Reduction Act. The expectation is that there will be a lot of interest in this grant,
and a high volume of applications will occur. It is also required to have pixel-perfect
branding of the application within us authenticated website.
What tool(s) would be required to provide an application form like experience to enter
this data? (Pick 1)
A) OmniChannel, Flows, Apex, and DataLoader
B) Scripts, Einstein Al, Assessments, and Grants
C) OmniScripts, DataRaptors, Integration Procedures, and FlexCards
D) Application Form, Lightning Web Components, Communities, and Applications -
✔✔C
A customer wants to implement a customer community. Authenticated users will be
able to log cases, manage their account and contact information, and apply/view their
grant applications.
What two security settings should be configured to ensure the community is secure and
no extra information is available to the authenticated community users? (Pick 2)
A) Set up Sharing Rules to grant authenticated users access to their Cases. Applications,
and Accounts
B) Set Org-Wide Defaults for External Users to Hidden for everything
, C) Set up Sharing Sets to grant authenticated users access to their Cases, Applications,
and Accounts
D) Set Org-Wide Defaults for External Users to Private for everything - ✔✔B, C
A government agency wants to digitize hundreds of PDF forms for its employees.
Which Employee Experience for Public Sector feature(s) are most important to address
this opportunity? (Pick 1)
A) Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and
Employee Community
B) Salesforce Flows, APEX, Custom Objects, and VisualForce
C) Salesforce Flows, Customer Community, and Individual Account
D) Salesforce Flows, Employee and Public Sector Data Models, and Employee
Community - ✔✔A
The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting
an error message when creating the Analytics (or the Licensing. Permits, and inspections
app. They have verified that their users have the appropriate permission sets assigned.
What is the most probable cause for the error message? (Pick 1)
A.There are no Visit records.
B.There are no active Action Plan Templates.
C.Person Accounts have not been enabled.
D.There are no Violation records. - ✔✔A
Bobahaven wants to implement the Grants Management module of Public Sector
Solutions. They'd like to allow constituents to apply online for grants and check the
progress of grant applications. The CMO and Head of Constituent Services have
expressed concerns about the security of the solution. They want to ensure they comply
with privacy regulations around the storage and use of constituent's data, and they are
wondering how to protect against bots potentially spamming the application forms.
