Mariana Ramirez
BMGT 1305 E01
P10318611
Mrs. Alma E. Perez Lopez
May 05, 2021
REVIEW FOR FINAL EXAM - BUSINESS COMMUNICATIONS
CHAPTER 1
1. Communication skills and how they are ranked by employers:
Effective writing skills can be a stepping-stone to great job opportunities; poorly developed
writing skills, on the other hand, will derail a career. When competition is fierce, superior
communication skills will give us an edge over other job applicants. In survey after survey,
recruiters place communication high on their wish lists. In one recent study, employers
ranked writing and oral communication among the five top attributes in job seekers, after
teamwork and problem-solving skills. Our ability to communicate is a powerful “career
sifter.” Strong communication skills will make us marketable even in a challenging
economic climate.
2. Listening skills’ efficiency:
In an age that thrives on information and communication technology, listening is an
important skill.
OVERCOMING BARRIERS TO BUILDING SOLID LISTENING SKIL
EFFECTIVE LISTENING:
As we have seen, bad habits and distractions can We can reverse the harmful effects of poor habits
interfere with effective listening. Have any of the making a conscious effort to become an active list
following barriers and distractions prevented us from This means becoming involved. We can’t sit back
hearing what has been said?: hear whatever a lazy mind happens to receive. The
following keys will help us become an active and
Physical barriers: We cannot listen if we cannot effective listener:
hear what is being said. Physical impediments
include hearing disabilities, poor acoustics, and Stop talking: The first step to becoming a goo
noisy surroundings. It is also difficult to listen if listener is to stop talking. Let others explain th
we are ill, tired, or uncomfortable. views. Learn to concentrate on what the speak
saying, not on what our next comment will be.
Psychological barriers: Everyone brings to the
communication process a unique set of cultural, Control your surroundings: Whenever possi
ethical, and personal values. Each of us has an remove competing sounds. Close windows or
idea of what is right and what is important. If turn off TVs and smartphones, and move away
other ideas run counter to our preconceived loud people, noisy appliances, or engines. Cho
thoughts, we tend to tune out speakers and thus quiet time and place for listening.
fail to receive their messages.
Establish a receptive mind-set_ Expect to lea
,Mariana Ramirez
BMGT 1305 E01
P10318611
Mrs. Alma E. Perez Lopez
May 05, 2021
Language problems: Unfamiliar words can something by listening. Strive for a positive an
destroy the communication process because they receptive frame of mind. If the message is com
lack meaning for the receiver. In addition, think of it as mental gymnastics. It is hard wor
emotion-laden, or charged, words can adversely good exercise to stretch and expand the limits
affect listening. If the mention of words such mind.
as bankruptcy or real estate meltdown has an
intense emotional impact, a listener may be Keep an open mind: We all sift through and f
unable to focus on the words that follow. information based on our own biases and value
improved listening, discipline ourselves to list
Nonverbal distractions: Many of us find it hard objectively. Be fair to the speaker. Hear what i
to listen if a speaker is different from what we really being said, not what we want to hear.
view as normal. Unusual clothing or speech
mannerisms, body twitches, or a radical Listen for main points: Heighten our concent
hairstyle can cause enough distraction to and satisfaction by looking for the speaker’s ce
prevent us from hearing what the speaker has to themes. Congratulate ourselves when we find
say.
Capitalize on lag time: Make use of the quick
Thought speed: Because we can process of our mind by reviewing the speaker’s points.
thoughts at least three times faster than Anticipate what is coming next. Evaluate evid
speakers can say them, we can become bored the speaker has presented. Don’t allow ourselv
and allow our minds to wander. daydream. Try to guess what the speaker’s nex
point will be.
Faking attention: Most of us have learned to
look as if we are listening even when we are not. Listen between the lines: Focus both on what
Such behavior was perhaps necessary as part of spoken and what is unspoken. Listen for feelin
our socialization. Faked attention, however, well as for facts.
seriously threatens effective listening because it
encourages the mind to engage in flights of Judge ideas, not appearances: Concentrate o
unchecked fancy. Those who fake attention often content of the message, not on its delivery. Av
find it hard to concentrate even when they want being distracted by the speaker’s looks, voice,
to. mannerisms.
Grandstanding: Would we rather talk or listen? Hold our fire: Force ourselves to listen to the
Naturally, most of us would rather talk. Because speaker’s entire argument or message before
our own experiences and thoughts are most responding. Such restraint may enable us to
important to us, we often want to grab the limelight understand the speaker’s reasons and logic bef
in conversations. We may fail to listen carefully we jump to false conclusions.
when we are just waiting politely for the next pause
so that we can have our turn to speak. Take selective notes. In some situations thoug
notetaking may be necessary to record importa
, Mariana Ramirez
BMGT 1305 E01
P10318611
Mrs. Alma E. Perez Lopez
May 05, 2021
facts that must be recalled later. Select only th
important points so that the notetaking process
not interfere with our concentration on the spe
total message.
Provide feedback. Let the speaker know that
listening. Nod our head and maintain eye cont
Ask relevant questions at appropriate times. G
involved improves the communication process
both the speaker and the listener.
3. Forms of non-verbal communication:
Nonverbal communication includes all unwritten and unspoken messages, both intentional
and unintentional.
Nonverbal cues can speak louder than words.
NONVERBAL BEHAVIORS SENDING BUILDING STRONG NONVERBAL
MESSAGES: SKILLS:
Eye Contact: The eyes have been called the Establish and maintain eye contact: Remember that
windows to the soul. Even if they don’t reveal the in North America appropriate eye contact signals
soul, the eyes are often the best predictor of a interest, attentiveness, strength, and credibility.
speaker’s true feelings. Most of us cannot look
Use posture to show interest: Encourage interaction
another person straight in the eyes and lie. As a
result, in North American culture, we tend to by leaning forward, sitting or standing erect, and
believe people who look directly at us. Sustained looking alert.
eye contact suggests trust and admiration; brief
eye contact signals fear or stress. Good eye contact Reduce or eliminate physical barriers: Move out
enables the message sender to see whether a from behind a desk or lectern; arrange meeting chairs
receiver is paying attention, showing respect, in a circle.
responding favorably, or feeling distress. From the
receiver’s viewpoint, good eye contact, in North
Improve your decoding skills: Watch facial
American culture, reveals the speaker’s sincerity,
confidence, and truthfulness. expressions and body language to understand the
complete verbal and nonverbal messages being
Facial Expression: The expression on a person’s communicated.
face can be almost as revealing of emotion as the
eyes. Experts estimate that the human face can Probe for more information: When we perceive
, Mariana Ramirez
BMGT 1305 E01
P10318611
Mrs. Alma E. Perez Lopez
May 05, 2021
display over 250,000 expressions. To hide their nonverbal cues that contradict verbal meanings,
feelings, some people can control these expressions politely seek additional cues (I’m not sure I
and maintain so-called poker faces. In North understand, Please tell me more about . . ., or Do you
America, however, most of us display our
mean that . . .?).
emotions openly. Raising or lowering the
eyebrows, squinting the eyes, swallowing
nervously, clenching the jaw, smiling broadly— Interpret nonverbal meanings in contex: Make
these voluntary and involuntary facial expressions nonverbal assessments only when we understand a
can add to or entirely replace verbal messages. situation or a culture.
Posture and Gestures: An individual’s posture can Associate with people from different
convey anything from high status and self-
cultures: Learn about other cultures to widen our
confidence to shyness and submissiveness. Leaning
toward a speaker suggests attentiveness and knowledge and tolerance of intercultural nonverbal
interest; pulling away or shrinking back denotes messages.
fear, distrust, anxiety, or disgust. Similarly,
gestures can communicate entire thoughts via Appreciate the power of appearance: Keep in mind
simple movements. However, the meanings of that the appearance of our business documents, our
some of these movements differ in other cultures. business space, and ourselves sends immediate
Unless we know local customs, they can get us into positive or negative messages to others.
trouble. In the United States and Canada, for
example, forming the thumb and forefinger in a
circle means everything is OK. But in parts of Observe yourself on video: Ensure that our verbal
South America, the OK sign is obscene. and nonverbal messages are in sync by recording and
evaluating ourselves making a presentation.
In the workplace we can make a good impression by
controlling our posture and gestures. When speaking, Enlist friends and family: Ask friends and family
make sure our upper body is aligned with the person members to monitor our conscious and unconscious
to whom we’re talking. Erect posture sends a
body movements and gestures to help us become a
message of confidence, competence, diligence, and
strength. more effective communicator.
Time: How we structure and use time tells
observers about our personalities and attitudes.
For example, when we arrive late for a meeting, it
could mean that the meeting has low priority to us,
that he is a self-centered person, or that we has
little self-discipline. These are assumptions that
typical Americans might make.
BMGT 1305 E01
P10318611
Mrs. Alma E. Perez Lopez
May 05, 2021
REVIEW FOR FINAL EXAM - BUSINESS COMMUNICATIONS
CHAPTER 1
1. Communication skills and how they are ranked by employers:
Effective writing skills can be a stepping-stone to great job opportunities; poorly developed
writing skills, on the other hand, will derail a career. When competition is fierce, superior
communication skills will give us an edge over other job applicants. In survey after survey,
recruiters place communication high on their wish lists. In one recent study, employers
ranked writing and oral communication among the five top attributes in job seekers, after
teamwork and problem-solving skills. Our ability to communicate is a powerful “career
sifter.” Strong communication skills will make us marketable even in a challenging
economic climate.
2. Listening skills’ efficiency:
In an age that thrives on information and communication technology, listening is an
important skill.
OVERCOMING BARRIERS TO BUILDING SOLID LISTENING SKIL
EFFECTIVE LISTENING:
As we have seen, bad habits and distractions can We can reverse the harmful effects of poor habits
interfere with effective listening. Have any of the making a conscious effort to become an active list
following barriers and distractions prevented us from This means becoming involved. We can’t sit back
hearing what has been said?: hear whatever a lazy mind happens to receive. The
following keys will help us become an active and
Physical barriers: We cannot listen if we cannot effective listener:
hear what is being said. Physical impediments
include hearing disabilities, poor acoustics, and Stop talking: The first step to becoming a goo
noisy surroundings. It is also difficult to listen if listener is to stop talking. Let others explain th
we are ill, tired, or uncomfortable. views. Learn to concentrate on what the speak
saying, not on what our next comment will be.
Psychological barriers: Everyone brings to the
communication process a unique set of cultural, Control your surroundings: Whenever possi
ethical, and personal values. Each of us has an remove competing sounds. Close windows or
idea of what is right and what is important. If turn off TVs and smartphones, and move away
other ideas run counter to our preconceived loud people, noisy appliances, or engines. Cho
thoughts, we tend to tune out speakers and thus quiet time and place for listening.
fail to receive their messages.
Establish a receptive mind-set_ Expect to lea
,Mariana Ramirez
BMGT 1305 E01
P10318611
Mrs. Alma E. Perez Lopez
May 05, 2021
Language problems: Unfamiliar words can something by listening. Strive for a positive an
destroy the communication process because they receptive frame of mind. If the message is com
lack meaning for the receiver. In addition, think of it as mental gymnastics. It is hard wor
emotion-laden, or charged, words can adversely good exercise to stretch and expand the limits
affect listening. If the mention of words such mind.
as bankruptcy or real estate meltdown has an
intense emotional impact, a listener may be Keep an open mind: We all sift through and f
unable to focus on the words that follow. information based on our own biases and value
improved listening, discipline ourselves to list
Nonverbal distractions: Many of us find it hard objectively. Be fair to the speaker. Hear what i
to listen if a speaker is different from what we really being said, not what we want to hear.
view as normal. Unusual clothing or speech
mannerisms, body twitches, or a radical Listen for main points: Heighten our concent
hairstyle can cause enough distraction to and satisfaction by looking for the speaker’s ce
prevent us from hearing what the speaker has to themes. Congratulate ourselves when we find
say.
Capitalize on lag time: Make use of the quick
Thought speed: Because we can process of our mind by reviewing the speaker’s points.
thoughts at least three times faster than Anticipate what is coming next. Evaluate evid
speakers can say them, we can become bored the speaker has presented. Don’t allow ourselv
and allow our minds to wander. daydream. Try to guess what the speaker’s nex
point will be.
Faking attention: Most of us have learned to
look as if we are listening even when we are not. Listen between the lines: Focus both on what
Such behavior was perhaps necessary as part of spoken and what is unspoken. Listen for feelin
our socialization. Faked attention, however, well as for facts.
seriously threatens effective listening because it
encourages the mind to engage in flights of Judge ideas, not appearances: Concentrate o
unchecked fancy. Those who fake attention often content of the message, not on its delivery. Av
find it hard to concentrate even when they want being distracted by the speaker’s looks, voice,
to. mannerisms.
Grandstanding: Would we rather talk or listen? Hold our fire: Force ourselves to listen to the
Naturally, most of us would rather talk. Because speaker’s entire argument or message before
our own experiences and thoughts are most responding. Such restraint may enable us to
important to us, we often want to grab the limelight understand the speaker’s reasons and logic bef
in conversations. We may fail to listen carefully we jump to false conclusions.
when we are just waiting politely for the next pause
so that we can have our turn to speak. Take selective notes. In some situations thoug
notetaking may be necessary to record importa
, Mariana Ramirez
BMGT 1305 E01
P10318611
Mrs. Alma E. Perez Lopez
May 05, 2021
facts that must be recalled later. Select only th
important points so that the notetaking process
not interfere with our concentration on the spe
total message.
Provide feedback. Let the speaker know that
listening. Nod our head and maintain eye cont
Ask relevant questions at appropriate times. G
involved improves the communication process
both the speaker and the listener.
3. Forms of non-verbal communication:
Nonverbal communication includes all unwritten and unspoken messages, both intentional
and unintentional.
Nonverbal cues can speak louder than words.
NONVERBAL BEHAVIORS SENDING BUILDING STRONG NONVERBAL
MESSAGES: SKILLS:
Eye Contact: The eyes have been called the Establish and maintain eye contact: Remember that
windows to the soul. Even if they don’t reveal the in North America appropriate eye contact signals
soul, the eyes are often the best predictor of a interest, attentiveness, strength, and credibility.
speaker’s true feelings. Most of us cannot look
Use posture to show interest: Encourage interaction
another person straight in the eyes and lie. As a
result, in North American culture, we tend to by leaning forward, sitting or standing erect, and
believe people who look directly at us. Sustained looking alert.
eye contact suggests trust and admiration; brief
eye contact signals fear or stress. Good eye contact Reduce or eliminate physical barriers: Move out
enables the message sender to see whether a from behind a desk or lectern; arrange meeting chairs
receiver is paying attention, showing respect, in a circle.
responding favorably, or feeling distress. From the
receiver’s viewpoint, good eye contact, in North
Improve your decoding skills: Watch facial
American culture, reveals the speaker’s sincerity,
confidence, and truthfulness. expressions and body language to understand the
complete verbal and nonverbal messages being
Facial Expression: The expression on a person’s communicated.
face can be almost as revealing of emotion as the
eyes. Experts estimate that the human face can Probe for more information: When we perceive
, Mariana Ramirez
BMGT 1305 E01
P10318611
Mrs. Alma E. Perez Lopez
May 05, 2021
display over 250,000 expressions. To hide their nonverbal cues that contradict verbal meanings,
feelings, some people can control these expressions politely seek additional cues (I’m not sure I
and maintain so-called poker faces. In North understand, Please tell me more about . . ., or Do you
America, however, most of us display our
mean that . . .?).
emotions openly. Raising or lowering the
eyebrows, squinting the eyes, swallowing
nervously, clenching the jaw, smiling broadly— Interpret nonverbal meanings in contex: Make
these voluntary and involuntary facial expressions nonverbal assessments only when we understand a
can add to or entirely replace verbal messages. situation or a culture.
Posture and Gestures: An individual’s posture can Associate with people from different
convey anything from high status and self-
cultures: Learn about other cultures to widen our
confidence to shyness and submissiveness. Leaning
toward a speaker suggests attentiveness and knowledge and tolerance of intercultural nonverbal
interest; pulling away or shrinking back denotes messages.
fear, distrust, anxiety, or disgust. Similarly,
gestures can communicate entire thoughts via Appreciate the power of appearance: Keep in mind
simple movements. However, the meanings of that the appearance of our business documents, our
some of these movements differ in other cultures. business space, and ourselves sends immediate
Unless we know local customs, they can get us into positive or negative messages to others.
trouble. In the United States and Canada, for
example, forming the thumb and forefinger in a
circle means everything is OK. But in parts of Observe yourself on video: Ensure that our verbal
South America, the OK sign is obscene. and nonverbal messages are in sync by recording and
evaluating ourselves making a presentation.
In the workplace we can make a good impression by
controlling our posture and gestures. When speaking, Enlist friends and family: Ask friends and family
make sure our upper body is aligned with the person members to monitor our conscious and unconscious
to whom we’re talking. Erect posture sends a
body movements and gestures to help us become a
message of confidence, competence, diligence, and
strength. more effective communicator.
Time: How we structure and use time tells
observers about our personalities and attitudes.
For example, when we arrive late for a meeting, it
could mean that the meeting has low priority to us,
that he is a self-centered person, or that we has
little self-discipline. These are assumptions that
typical Americans might make.
