Airport Customer Service—Assessment 2 with Complete Solutions

Airport Customer Service—Assessment 2
with Complete Solutions
After you have signed into QIK, what is the entry to open your ATAC? - ANSWER-
CTRL+F1, F5, Option 1

American Airlines - ANSWER-AA

Charlotte, NC - ANSWER-CLT

Czech Airlines - ANSWER-OK

Does American Airlines have a baggage agreement with JetBlue Airways? - ANSWER-
NO

Frankfurt, Germany - ANSWER-FRA

HN is the code for which country? - ANSWER-Honduras

In QIK what is the entry to View SYSHOT - ANSWER-CTRL+D, F2

List two (2) benefits of Elite membership: - ANSWER-Priority Check-In boarding,
Waived bag fees, Complimentary upgrades

List two (2) forms of payment accepted at American AirlineS - ANSWER-Cash
Credit
Voucher
Gift Cards
AA Refund Check
Misc.—Charge Order (MCO)
Checks— Travelers
Cashier Checks
Money Orders

Name four (4) American Airlines Regional Aircraft types - ANSWER-CRJ- 200, 700, 900
Embraer 145, 170/175
Dash-8 100/300

Name one (1) benefit of a Main Cabin Extra Seat (MCE). - ANSWER-Extra leg room,
Preferred Boarding, Earlier Exit

Name three (3) American Airlines Mainline Aircraft types - ANSWER-Air bus
319/320/321/333
Boeing 737/738/757/767/777/787