ServiceNow CIS - Human Resources (New York)
Exam| Complete Questions with 100% Correct
Answers| Verified| Already Rated A+
What functionality does Virtual Agent provided for HR Service Delivery? - ✔✔A set of
pre-defined conversations designed to complete common self-service HR tasks
How is Virtual Agent activated in the customer instance? - ✔✔ServiceNow must
activate the Virtual Agent plugins using Maint access
How are Knowledge Blocks enabled for the articles in a Knowledge Base? - ✔✔Check
the Enable blocks box on the Knowledge Base record
How are Knowledge Blocks activated in the customer instance? - ✔✔A System Admin
may active the [com.snc.knowledge_blocks] plugin directly in the customer instance
How many client role assignment rules come OOB? - ✔✔5
In Guided setup task view, what are the state options? - ✔✔Start, Skip, Mark as
complete, Unlock
Regarding the maturity level of an HR department, what is the final stage of a mature
automated HR department? - ✔✔SMART Services
What do most HR departments use for day to day work/cases? - ✔✔Emails,
Spreadsheets, and Phone Calls
, What sub departments can be found in an HR organization? - ✔✔Payroll, Employee
Relations, Benefits, HRIS
What options are available in the Knowledge Base? - ✔✔Disable commenting,
Disable suggesting, Disable category editing
When does a template load on the HR Case form? - ✔✔When you choose the HR
Service (in the interceptor)
What do Escalation Rules do for assignment? - ✔✔Handle who gets it when you click
the Escalate UI Action, not initial assignment of cases
Assignments of HR Cases is handled by what? - ✔✔HR Matching Rules
(True/False) ServiceNow HR Managed Documents support Digital Signatures? -
✔✔False - SN support electronic signatures, which are not the same as secure digital
signatures
What are the Scopes that come with the various HR plugins? - ✔✔Human Resources:
Core, Human Resources: Service Portal, Human Resources: Integrations, Human
Resources: Lifecycle Events, Human Resources: Mobile, Human Resources: Mobile
Employee Onboarding
What are all the HR plugins called? - ✔✔Human Resources Scoped App: Core
[com.sn_hr_core]
Human Resources Scoped App: Service Portal [com.sn_hr_service_portal]
Human Resources Scoped App: Integrations [com.sn_hr_integrations]
Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]
Exam| Complete Questions with 100% Correct
Answers| Verified| Already Rated A+
What functionality does Virtual Agent provided for HR Service Delivery? - ✔✔A set of
pre-defined conversations designed to complete common self-service HR tasks
How is Virtual Agent activated in the customer instance? - ✔✔ServiceNow must
activate the Virtual Agent plugins using Maint access
How are Knowledge Blocks enabled for the articles in a Knowledge Base? - ✔✔Check
the Enable blocks box on the Knowledge Base record
How are Knowledge Blocks activated in the customer instance? - ✔✔A System Admin
may active the [com.snc.knowledge_blocks] plugin directly in the customer instance
How many client role assignment rules come OOB? - ✔✔5
In Guided setup task view, what are the state options? - ✔✔Start, Skip, Mark as
complete, Unlock
Regarding the maturity level of an HR department, what is the final stage of a mature
automated HR department? - ✔✔SMART Services
What do most HR departments use for day to day work/cases? - ✔✔Emails,
Spreadsheets, and Phone Calls
, What sub departments can be found in an HR organization? - ✔✔Payroll, Employee
Relations, Benefits, HRIS
What options are available in the Knowledge Base? - ✔✔Disable commenting,
Disable suggesting, Disable category editing
When does a template load on the HR Case form? - ✔✔When you choose the HR
Service (in the interceptor)
What do Escalation Rules do for assignment? - ✔✔Handle who gets it when you click
the Escalate UI Action, not initial assignment of cases
Assignments of HR Cases is handled by what? - ✔✔HR Matching Rules
(True/False) ServiceNow HR Managed Documents support Digital Signatures? -
✔✔False - SN support electronic signatures, which are not the same as secure digital
signatures
What are the Scopes that come with the various HR plugins? - ✔✔Human Resources:
Core, Human Resources: Service Portal, Human Resources: Integrations, Human
Resources: Lifecycle Events, Human Resources: Mobile, Human Resources: Mobile
Employee Onboarding
What are all the HR plugins called? - ✔✔Human Resources Scoped App: Core
[com.sn_hr_core]
Human Resources Scoped App: Service Portal [com.sn_hr_service_portal]
Human Resources Scoped App: Integrations [com.sn_hr_integrations]
Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]
