ServiceNow HRSD CIS Exam| Complete Questions
with 100% Correct Answers| Verified| Already
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HR serviced are categorized into which 3 levels of structures?
a) Center of Excellence (COE)
b) Service category
c) Topic category
d) Topic detail
e) HR Task
d) Assignment Group - ✔✔a) Center of Excellence (COE)
c) Topic category
d) Topic detail
Simple cases that require no additional tasks or workflows - ✔✔Manual case creation
Cases requiring approvals or tasks that must be completed for the HR service -
✔✔Service Activity
Specified from a template to fulfill the HR service - ✔✔Workflow
Automatically creates tasks at the appropriate time in the process - ✔✔Lifecycle
Event
, A combination of workflow with tasks, approvals, or an existing workflow -
✔✔Advanced case creation
Cases fulfilled using an item from the Flow Designer - ✔✔Flow
Bulk HR cases are created...
a) Immediately
b) When an HR service is created
c) Every hour
d) Every 6 hours - ✔✔d) Every 6 hours
Used to dynamically create letters that can be sent to or on behalf of the employee. -
✔✔HR Document Template
Emily is looking for housing in the UK prior to her relocation. She created a new HR case
to obtain an employment verification letter for her housing application. Once she is
notified the request is complete, where can she obtain the document? -
✔✔Employee Center
Jessica wants to make all U.S. team members aware of the details of an upcoming
volunteer opportunity in November. What content type should she select? -
✔✔Event
True or False: Platform Admins without the HR Admin role cannot grant scoped HR
roles. - ✔✔True
with 100% Correct Answers| Verified| Already
Rated A+
HR serviced are categorized into which 3 levels of structures?
a) Center of Excellence (COE)
b) Service category
c) Topic category
d) Topic detail
e) HR Task
d) Assignment Group - ✔✔a) Center of Excellence (COE)
c) Topic category
d) Topic detail
Simple cases that require no additional tasks or workflows - ✔✔Manual case creation
Cases requiring approvals or tasks that must be completed for the HR service -
✔✔Service Activity
Specified from a template to fulfill the HR service - ✔✔Workflow
Automatically creates tasks at the appropriate time in the process - ✔✔Lifecycle
Event
, A combination of workflow with tasks, approvals, or an existing workflow -
✔✔Advanced case creation
Cases fulfilled using an item from the Flow Designer - ✔✔Flow
Bulk HR cases are created...
a) Immediately
b) When an HR service is created
c) Every hour
d) Every 6 hours - ✔✔d) Every 6 hours
Used to dynamically create letters that can be sent to or on behalf of the employee. -
✔✔HR Document Template
Emily is looking for housing in the UK prior to her relocation. She created a new HR case
to obtain an employment verification letter for her housing application. Once she is
notified the request is complete, where can she obtain the document? -
✔✔Employee Center
Jessica wants to make all U.S. team members aware of the details of an upcoming
volunteer opportunity in November. What content type should she select? -
✔✔Event
True or False: Platform Admins without the HR Admin role cannot grant scoped HR
roles. - ✔✔True
