ServiceNow CIS - HR Certification EXAM |
Complete Questions with 100% Correct Answers|
Verified| Already Rated A+
What are the benefits of scoped HR applications? - ✔✔Protect HR by encapsulating
and protecting its data and preventing interference from other applications
Why should HR information be contained within scoped applications? - ✔✔HR
information is generally sensitive or confidential and should only be accessed by HR
professionals. While HR runs on an IT system, IT does not need full access to the
information.
What are the components of each scoped HR application? - ✔✔Tables (CoEs),
Users/Groups/Skills, Properties, Scripts/business rules, Notifications
- None of the above are carried over from app to app, must be inserted separately
What are the different HR Administrator roles? - ✔✔HR Admin, ESC Admin, Lifecycle
event (LE) admin, Integrations admin, Document management add-in
*remember one for each app minus PA
How do HR administrator roles relate to one another? - ✔✔There is one
administrator role for each activated application. The roles may be held by a single
person based on organization size and structure. Roles are not automatically contained
under HR admin or System Admin
What is the HR admin role ID? - ✔✔sn_hr_core.admin
,What is the system administrators role for HRSD? - ✔✔System administrator helps
set-up the HRSD applications and controls user creation and roles (both at user level and
group). HR admin is removed from Sys Ad roles after implementation
Can the HR admin assign users roles or groups? Both? - ✔✔HR admin can assign
users to HR groups. HR admin cannot assign roles to either users or groups.
What is an HR case? - ✔✔Cases are how employee requests are captured in HRSD.
Equivalent of an incident or event in ITSM.
How can HR cases be generated? - ✔✔Cases can be generated by employee request
through the Employee Service Center, manually on behalf of individual employees by an
HR professional, or in bulk
When is bulk case creation used? - ✔✔Bulk case creation is best used for situations
requiring the same type of case for multiple employees such as a payroll issue, annual
recertification, or system turnover
What is the machine learning tools that can be used for case assignment? - ✔✔Agent
Intelligence can automate case assignment through machine learning. Agent
INtelligence trains on large data sets and predicts assignment rules based on
descriptions or short descriptions.
What is the HR Knowledge Base? - ✔✔The HR knowledgebase is a repository of
information to include policies and articles accessible through the ServiceNow
knowledgebase. Enables case deflection by employees solving their own problems.
What are lifecycle events? - ✔✔Lifecycle events are collections of activities that
detail a process needed in relation to different occurrences during employment such as
on-boarding, promotions, and performance
, What is HR Performance Analytics? - ✔✔HR PA is an optional plug-in that provides
simple access to KPIs and metrics. Separate from standard HR "dashboards"
What is employee document management? - ✔✔Optional application that provides
central storing and management of employee documents. All documents created during
a case can be transferred into the system.
What are campaigns? - ✔✔Campaigns are a function of the employee service center
that allows HR to publish targeted content based on user criteria, HR criteria, or profiles.
Mass-notification across multiple content types to specific audience. Think open-
enrollment emails, banner, and video
How is information in the HRSD apps secured? - ✔✔Information is secured using user
roles. Best practice is user roles are assigned to groups and people to groups. SYSAD
controls roles, HR Admin control HR groups
What are the core HRSD roles? - ✔✔- HR generalist - Tier 1 support -
sn_hr_core.basic
-HR specialist - Tier 2 Support - sn_hr_core.basic
- HR Manager - Manager - sn_hr_core.manager
- HR admin - technical support to system - sn_hr_core.admin
What role do all employees with HR profiles receive? - ✔✔sn_hr_core.hrsm - client
role that enables employees to see cases opened for them and that they are the subject
person.
How do non-HR employees utilize HRSD? - ✔✔-Search knowledge
-Submit requests
Complete Questions with 100% Correct Answers|
Verified| Already Rated A+
What are the benefits of scoped HR applications? - ✔✔Protect HR by encapsulating
and protecting its data and preventing interference from other applications
Why should HR information be contained within scoped applications? - ✔✔HR
information is generally sensitive or confidential and should only be accessed by HR
professionals. While HR runs on an IT system, IT does not need full access to the
information.
What are the components of each scoped HR application? - ✔✔Tables (CoEs),
Users/Groups/Skills, Properties, Scripts/business rules, Notifications
- None of the above are carried over from app to app, must be inserted separately
What are the different HR Administrator roles? - ✔✔HR Admin, ESC Admin, Lifecycle
event (LE) admin, Integrations admin, Document management add-in
*remember one for each app minus PA
How do HR administrator roles relate to one another? - ✔✔There is one
administrator role for each activated application. The roles may be held by a single
person based on organization size and structure. Roles are not automatically contained
under HR admin or System Admin
What is the HR admin role ID? - ✔✔sn_hr_core.admin
,What is the system administrators role for HRSD? - ✔✔System administrator helps
set-up the HRSD applications and controls user creation and roles (both at user level and
group). HR admin is removed from Sys Ad roles after implementation
Can the HR admin assign users roles or groups? Both? - ✔✔HR admin can assign
users to HR groups. HR admin cannot assign roles to either users or groups.
What is an HR case? - ✔✔Cases are how employee requests are captured in HRSD.
Equivalent of an incident or event in ITSM.
How can HR cases be generated? - ✔✔Cases can be generated by employee request
through the Employee Service Center, manually on behalf of individual employees by an
HR professional, or in bulk
When is bulk case creation used? - ✔✔Bulk case creation is best used for situations
requiring the same type of case for multiple employees such as a payroll issue, annual
recertification, or system turnover
What is the machine learning tools that can be used for case assignment? - ✔✔Agent
Intelligence can automate case assignment through machine learning. Agent
INtelligence trains on large data sets and predicts assignment rules based on
descriptions or short descriptions.
What is the HR Knowledge Base? - ✔✔The HR knowledgebase is a repository of
information to include policies and articles accessible through the ServiceNow
knowledgebase. Enables case deflection by employees solving their own problems.
What are lifecycle events? - ✔✔Lifecycle events are collections of activities that
detail a process needed in relation to different occurrences during employment such as
on-boarding, promotions, and performance
, What is HR Performance Analytics? - ✔✔HR PA is an optional plug-in that provides
simple access to KPIs and metrics. Separate from standard HR "dashboards"
What is employee document management? - ✔✔Optional application that provides
central storing and management of employee documents. All documents created during
a case can be transferred into the system.
What are campaigns? - ✔✔Campaigns are a function of the employee service center
that allows HR to publish targeted content based on user criteria, HR criteria, or profiles.
Mass-notification across multiple content types to specific audience. Think open-
enrollment emails, banner, and video
How is information in the HRSD apps secured? - ✔✔Information is secured using user
roles. Best practice is user roles are assigned to groups and people to groups. SYSAD
controls roles, HR Admin control HR groups
What are the core HRSD roles? - ✔✔- HR generalist - Tier 1 support -
sn_hr_core.basic
-HR specialist - Tier 2 Support - sn_hr_core.basic
- HR Manager - Manager - sn_hr_core.manager
- HR admin - technical support to system - sn_hr_core.admin
What role do all employees with HR profiles receive? - ✔✔sn_hr_core.hrsm - client
role that enables employees to see cases opened for them and that they are the subject
person.
How do non-HR employees utilize HRSD? - ✔✔-Search knowledge
-Submit requests
