SAMPLE ASSIGNMENT THREE (3)
MODULE IOP4864
ORGANISATIONAL DEVELOPMENT AND CHANGE
UNISA-UNIVERSITY OF SOUTH AFRICA
NO GUARANTEES PROVIDED
USE AT YOUR OWN DISCRETION FOR GUIDANCE
QUESTIONS
CASE STUDY
Read the case study below carefully and then answer the questions that follow:
Siya Zwane, the newly appointed principal at Green Acres Primary School, was briskly
making her way down the hall to Unathi Magele’s classroom when she passed a
colleague from the maths department. “Good morning, Ms Rametse,” she greeted in a
cheerful voice. But Florence Rametse just carried on her way, as though she had not
seen Zwane. “Never mind,” Zwane mumbled to herself as she carried on to Magele’s
grade three science class. She fiddled with her click pen, the click-clicks helping her to
analyse this exchange with her co-worker. One of her highest priorities since
becoming principal five months ago was to create a positive working environment for
the teachers that began with ordinary displays of respect and appreciation. Zwane had
made a concerted effort to lead by example and it irked her that her colleague did not
reciprocate the same energy. Perhaps Rametse was just in her own world and meant
no disrespect toward her. But deep down she suspected Rametse was deliberately
ignoring her as a show of dissent. Could it be that she resented Zwane because she
was the youngest principal in the history of Green Acres? Or was her desire to
innovate school processes and improve educational practices a step too far for her
colleague? (Source: Ronnie & Boyd, 2019).
QUESTION 1
As an OD consultant, apply the cyclical model of interpersonal conflict to facilitate the
conflict resolution process between Ms Zwane and her colleagues. (10 marks)
Continue by recommending a team building exercise that can be applied to improve
the working relationship in the school. (10 marks)
QUESTION 2
In your role as a practitioner consulted to assist the school, how did you apply
Schien’s ten principles for process consultation to guide your consultation process?
(10 marks)
1
,2
, 3
MODULE IOP4864
ORGANISATIONAL DEVELOPMENT AND CHANGE
UNISA-UNIVERSITY OF SOUTH AFRICA
NO GUARANTEES PROVIDED
USE AT YOUR OWN DISCRETION FOR GUIDANCE
QUESTIONS
CASE STUDY
Read the case study below carefully and then answer the questions that follow:
Siya Zwane, the newly appointed principal at Green Acres Primary School, was briskly
making her way down the hall to Unathi Magele’s classroom when she passed a
colleague from the maths department. “Good morning, Ms Rametse,” she greeted in a
cheerful voice. But Florence Rametse just carried on her way, as though she had not
seen Zwane. “Never mind,” Zwane mumbled to herself as she carried on to Magele’s
grade three science class. She fiddled with her click pen, the click-clicks helping her to
analyse this exchange with her co-worker. One of her highest priorities since
becoming principal five months ago was to create a positive working environment for
the teachers that began with ordinary displays of respect and appreciation. Zwane had
made a concerted effort to lead by example and it irked her that her colleague did not
reciprocate the same energy. Perhaps Rametse was just in her own world and meant
no disrespect toward her. But deep down she suspected Rametse was deliberately
ignoring her as a show of dissent. Could it be that she resented Zwane because she
was the youngest principal in the history of Green Acres? Or was her desire to
innovate school processes and improve educational practices a step too far for her
colleague? (Source: Ronnie & Boyd, 2019).
QUESTION 1
As an OD consultant, apply the cyclical model of interpersonal conflict to facilitate the
conflict resolution process between Ms Zwane and her colleagues. (10 marks)
Continue by recommending a team building exercise that can be applied to improve
the working relationship in the school. (10 marks)
QUESTION 2
In your role as a practitioner consulted to assist the school, how did you apply
Schien’s ten principles for process consultation to guide your consultation process?
(10 marks)
1
,2
, 3
