CNA Chapter 4 Exam Questions with Verified Solutions Latest Update 2025 (Already Passed)
3 basic steps of communication - Answers sending
receiving
feedback
why is feedback an important part of communication? - Answers it lets the sender know the message
was received and understood
with whom must nursing assistants be able to communicate? - Answers supervisors, the care team,
family members
which 3 things are needed for communication to take place? - Answers sender, receiver, feedback
the three-step process of communication occurs - Answers over and over
what is an example of nonverbal communication? - Answers pointing to a glass of water
types of verbal communication include - Answers speaking
bias - Answers prejudice
culture diversity - Answers positive responses to it include acceptance and knowledge
culture - Answers learned behaviors that are the tradition of a group of people and are passed on
your resident or the family may not understand ______ terms. speak in simple, everyday words -
Answers medical
avoid using ______ words that are unprofessional - Answers slang
be ______ with a resident who is difficult to understand - Answers patient
do not give medical ______ to the resident or family - Answers advice
keep in mind that ______ language is also part of your message, and be aware of it - Answers body
make sure you speak clearly, especially if your resident is hard of ______ - Answers hearing
ask _____-______ questions to get more information from the resident - Answers open-ended
yes or no answers bring the ______ to an end - Answers conversation
______ are phrases used over and over again that do not really mean anything - Answers cliches
don not offer your personal ______ or give advice to the resident or family - Answers opinion
avoid asking ______ when your resident makes a statement - Answers why
, one way to be a good listener is to - Answers restate the message in your own words
active listening involves - Answers focusing on the sender and giving feedback
when residents report symptoms or feelings it is a good idea to - Answers ask for more information
what reflects a way for NAs to have good relationships with residents? - Answers an NA should be
empathic and try to understand what residents are going through
during conversations with a resident a NA should - Answers call the resident by name the resident
prefers
smell - Answers body or breath odor
sight - Answers changes in appearance
hearing - Answers words, tone, and breathing
touch - Answers skin and pulse
when giving information to other members of the care team about a resident a NA should - Answers
make sure that she respects the residents right to privacy
the health professional who should give a residents family and friends information about any new
diagnoses is - Answers a doctor
ac - Answers before meals
amb - Answers ambulate
BM - Answers bowel movement
C - Answers Celsius degree
c/o - Answers complaints of
CPR - Answers cardiopulmonary resuscitation
F - Answers Fahrenheit degree
ft - Answers foot
GI - Answers gastrointestinal
hs - Answers hours sleep
I&O - Answers intake and output
NPO - Answers nothing by mouth
3 basic steps of communication - Answers sending
receiving
feedback
why is feedback an important part of communication? - Answers it lets the sender know the message
was received and understood
with whom must nursing assistants be able to communicate? - Answers supervisors, the care team,
family members
which 3 things are needed for communication to take place? - Answers sender, receiver, feedback
the three-step process of communication occurs - Answers over and over
what is an example of nonverbal communication? - Answers pointing to a glass of water
types of verbal communication include - Answers speaking
bias - Answers prejudice
culture diversity - Answers positive responses to it include acceptance and knowledge
culture - Answers learned behaviors that are the tradition of a group of people and are passed on
your resident or the family may not understand ______ terms. speak in simple, everyday words -
Answers medical
avoid using ______ words that are unprofessional - Answers slang
be ______ with a resident who is difficult to understand - Answers patient
do not give medical ______ to the resident or family - Answers advice
keep in mind that ______ language is also part of your message, and be aware of it - Answers body
make sure you speak clearly, especially if your resident is hard of ______ - Answers hearing
ask _____-______ questions to get more information from the resident - Answers open-ended
yes or no answers bring the ______ to an end - Answers conversation
______ are phrases used over and over again that do not really mean anything - Answers cliches
don not offer your personal ______ or give advice to the resident or family - Answers opinion
avoid asking ______ when your resident makes a statement - Answers why
, one way to be a good listener is to - Answers restate the message in your own words
active listening involves - Answers focusing on the sender and giving feedback
when residents report symptoms or feelings it is a good idea to - Answers ask for more information
what reflects a way for NAs to have good relationships with residents? - Answers an NA should be
empathic and try to understand what residents are going through
during conversations with a resident a NA should - Answers call the resident by name the resident
prefers
smell - Answers body or breath odor
sight - Answers changes in appearance
hearing - Answers words, tone, and breathing
touch - Answers skin and pulse
when giving information to other members of the care team about a resident a NA should - Answers
make sure that she respects the residents right to privacy
the health professional who should give a residents family and friends information about any new
diagnoses is - Answers a doctor
ac - Answers before meals
amb - Answers ambulate
BM - Answers bowel movement
C - Answers Celsius degree
c/o - Answers complaints of
CPR - Answers cardiopulmonary resuscitation
F - Answers Fahrenheit degree
ft - Answers foot
GI - Answers gastrointestinal
hs - Answers hours sleep
I&O - Answers intake and output
NPO - Answers nothing by mouth
