Protection Organisations
FCA (Financial Conduct Authority) - correct answer protect the rights of consumers, and regulates
actions of financial service providers and has the power to ensure standards are maintained.
FOS (Financial Ombudsman Service) - correct answer represents the consumer in disputes with
financial service providers and helps to resolve them.
FSCS (Financial Services Compensation Scheme) - correct answer pays compensation to customers of
financial service companies and their savings are protected up to £85,000.
OFT (Office of Fair Trading) - correct answer set up by government to regulate all markets including
financial services markets and aim to encourage fair and healthy competition.
Consumer Credit Legislation - correct answer regulation of any financial institution offering credit to
consumers.