Workplace Readiness Skills 6-12 Exam
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Remain calm and report the problem up the chain of command. - ✔✔You
have been working on a game design project with your manager who has
been repeatedly using inappropriate language which makes you
uncomfortable. You have already asked him to stop doing so. What should
you do?
remain calm and focused on a solution. - ✔✔An angry coworker complains
about the way you do your job. Your BEST response is to
Negotiation - ✔✔Which of the following strategies for dealing with conflict
requires input from both sides to work through differences to find a win-win
solution?
find middle ground or a win-win solution. - ✔✔When resolving conflict, the
main goal is to:
1
©NINJANERD 2025/2026. YEAR PUBLISHED 2025.
, Restate the key question and ask if your understanding is correct. - ✔✔At
the conclusion of making a presentation to a large group, someone from
the audience asks you a long, elaborate question. What is the best practice
to use in order to answer the question effectively?
Introduction - ✔✔What part of your speech sets the tone, gains trust, and
gets the audience's attention?
treat her as you would any other customer. - ✔✔While waiting on
customers, you notice an elderly woman looking at new computers. You
should assume she knows less about computers than the younger
customers you serve.
There is a broader range of talents, skills, and creativity. - ✔✔Why is
having cultural diversity on a company's staff a good idea?
acceptance. - ✔✔All of the following are barriers to respecting diversity
EXCEPT:
To be fired, reassigned, or demoted. - ✔✔A customer-service worker, due
to her religious beliefs, has refused to serve someone. What should that
employee expect?
2
©NINJANERD 2025/2026. YEAR PUBLISHED 2025.
Q&A 100% Guaranteed Success | Rated
A+
Remain calm and report the problem up the chain of command. - ✔✔You
have been working on a game design project with your manager who has
been repeatedly using inappropriate language which makes you
uncomfortable. You have already asked him to stop doing so. What should
you do?
remain calm and focused on a solution. - ✔✔An angry coworker complains
about the way you do your job. Your BEST response is to
Negotiation - ✔✔Which of the following strategies for dealing with conflict
requires input from both sides to work through differences to find a win-win
solution?
find middle ground or a win-win solution. - ✔✔When resolving conflict, the
main goal is to:
1
©NINJANERD 2025/2026. YEAR PUBLISHED 2025.
, Restate the key question and ask if your understanding is correct. - ✔✔At
the conclusion of making a presentation to a large group, someone from
the audience asks you a long, elaborate question. What is the best practice
to use in order to answer the question effectively?
Introduction - ✔✔What part of your speech sets the tone, gains trust, and
gets the audience's attention?
treat her as you would any other customer. - ✔✔While waiting on
customers, you notice an elderly woman looking at new computers. You
should assume she knows less about computers than the younger
customers you serve.
There is a broader range of talents, skills, and creativity. - ✔✔Why is
having cultural diversity on a company's staff a good idea?
acceptance. - ✔✔All of the following are barriers to respecting diversity
EXCEPT:
To be fired, reassigned, or demoted. - ✔✔A customer-service worker, due
to her religious beliefs, has refused to serve someone. What should that
employee expect?
2
©NINJANERD 2025/2026. YEAR PUBLISHED 2025.
