Organizing - Answers -the deployment of organizational resources to achieve strategic goals
-Important because it flows from strategy
−Strategy: what to do
−Organizing: how to do it
Organization Structure - Answers -Set of formal tasks assigned to individuals and departments
-Shows formal reporting relationships
-Design of systems to ensure coordination of employees across departments
Organization Chart - Answers Visual representation of an organization's structure
Divison of labor - Answers -Division of organizational tasks into separate jobs
-Losing popularity; too much specialization leads to employee isolation and boredom
Chain of command - Answers Links all employees in an organization and shows who reports to whom
Authority - Answers -is the formal and legitimate right of a manager to make decisions, issue orders, and
allocate resources to achieve goals
➢Vested in position, not person
➢Flows down the hierarchy
➢Is accepted by subordinates
Responsibility - Answers the duty to perform the task or activity as assigned
Accountability - Answers the mechanism through which authority and responsibility are aligned
Delegation - Answers the process to
transfer authority and responsibility
down the hierarchy
Span of Management - Answers refers to the number of employees reporting to a supervisor
•Tall structures are narrow in span and have many hierarchical levels
•Flat structures are wide in span and have few hierarchical levels
➢A common problem is having an organization with too many levels with a span that is too narrow
, Centralization - Answers decision-making authority is located near the top of the organization
Decentralization - Answers decision-making authority is pushed downward to lower organization levels
Factors that influence whether to centralize or decentralize - Answers •Rapid change and uncertainty in
the environment are associated with decentralization - enables flexibility and faster reaction
•Fit to the firm's strategy: cost leadership or differentiation
•Crisis management requires centralization
Departmentaliztion - Answers grouping of positions into departments, and departments into the total
organization
➢Five main approaches:
−Functional
−Divisional
−Matrix
−Team
−Virtual Network
Functional Strucutre - Answers -Groups activities by function from the bottom to the top of the
organization
➢Positions are grouped into departments based on similar skills, expertise, work activities, and resource
use
Divisional Structure - Answers -Departments grouped together based on similar organizational outputs
➢Geographic or Customer-based divisions
•Focuses company activities on local market conditions
•Competitive advantage: selling a product adapted to a given country
Matrix Structure - Answers ➢Combines both functional and divisional approaches simultaneously
➢Improves coordination and information
➢Dual lines of authority make the matrix unique
➢Can be difficult to manage due to dual-reporting lines