Test bank for Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs and Richard Chase Chapters 1 - 22 | Complete

TEST BANK
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Operations and Supply Chain Management, 17th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete

, TABLE OF CONTENTS ny ny




Chapter 1: Introduction ny ny




Chapter 2: Strategy ny ny




Chapter 3: Design of Products and Services
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Chapter 4: Projects ny ny




Chapter 5: Strategic Capacity Management
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Chapter 6: Learning Curves
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Chapter 7: Manufacturing Processes Chapte
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r 8: Facility Layout
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Chapter 9: Service Processes
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Chapter 10: Waiting Line Analysis and Simulation Ch
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apter 11: Process Design and Analysis
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Chapter 12: Quality Management Chapte
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r 13: Statistical Quality Control Chapter
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14: Lean Supply Chains
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Chapter 15: Logistics and Distribution Management
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y Chapter 16: Global Sourcing and Procurement Cha
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pter 17: The Internet of Things and ERP Chapter 18
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: Forecasting
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Chapter 19: Sales and Operations Planning
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Chapter 20: Inventory Management
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Chapter 21: Material Requirements Planning Chapter
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ny 22: Workcenter Scheduling
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,Chapter 01 ny




Efficiency means doing the right things to create the most value for the company.
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FALSE

Efficiency means doing something at the lowest possible cost.
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1. Effectiveness means doing the right things to create the most value for the company.
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TRUE

Effectiveness means doing the right things to create the most value for the company.
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AACSB:nyAnalyticalnyThinking
Blooms:nyRemembe
rn y Difficulty:ny1nyE
asy
LearningnyObjective:ny01-
04nyEvaluatenythenyefficiencynyofnyanyfirm.n y T
opic:nyEfficiency,nyEffectiveness,nyandnyValue


2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management te
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rms, we could refer to this doctor as being efficient but not effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most va
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lue. The doctor performed the surgery without error. Because the patient died, no value was created.
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AACSB:nyAnalyticalnyThinking
Blooms:nyAnalyze
n y Difficulty:ny2nyMedi

um
LearningnyObjective:ny01-
04nyEvaluatenythenyefficiencynyofnyanyfirm.n y T
opic:nyEfficiency,nyEffectiveness,nyandnyValue


3. A worker can be efficient without being effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most v
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alue. These are different things.
n y ny ny ny




AACSB:nyAnalyticalnyThinking
n y Blooms:n y Underst

andn y Difficulty:ny2nyM
edium
LearningnyObjective:ny01-
04nyEvaluatenythenyefficiencynyofnyanyfirm.n y T
opic:nyEfficiency,nyEffectiveness,nyandnyValue

, 4. A process can be effective without being efficient.
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TRUE

Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at t
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he customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Bei
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ng effective, though, means minimizing the amount of time customers need to wait in line.
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AACSB:nyAnalyticalnyThinking
n y Blooms:n y Underst

andn y Difficulty:ny2nyM
edium
LearningnyObjective:ny01-
04nyEvaluatenythenyefficiencynyofnyanyfirm.n y T
opic:nyEfficiency,nyEffectiveness,nyandnyValue


5. Operations and supply chain management is defined as the design, operation, and improvement of the systems that c
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reate and deliver the firm's primary products and services.
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TRUE

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create a
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nd deliver the firm's primary products and services.
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AACSB:nyAnalyticalnyThinking
Blooms:nyRemembe
rn y Difficulty:ny1nyE
asy
LearningnyObjective:ny01-01nyIdentifynythenyelementsnyofnyoperationsnyandnysupplynychainnymanagement.ny(OSCM)
Topic:nyWhatnyIsnyOperationsnyandnySupplynyChainnyManagement?


6. The term "value" refers to the relationship between quality and the price paid by the consumer.
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TRUE

Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
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AACSB:nyAnalyticalnyThinking
Blooms:nyRemembe
rn y Difficulty:ny1nyE
asy
LearningnyObjective:ny01-
04nyEvaluatenythenyefficiencynyofnyanyfirm.n y T
opic:nyEfficiency,nyEffectiveness,nyandnyValue


7. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict b
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etween the two goals. n y ny ny




TRUE

Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
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AACSB:nyAnalyticalnyThinking
Blooms:nyAnalyze
n y Difficulty:ny1nyEa

sy
LearningnyObjective:ny01-
04nyEvaluatenythenyefficiencynyofnyanyfirm.n y T
opic:nyEfficiency,nyEffectiveness,nyandnyValue