Test Bank – Operations and Supply Chain Management (17th Edition, Jacobs) Chapters 1–22 Practice Questions and Answers

Test Bank
https://www.stuvia.com/user/edupac
– Operations and Supply Chain Management (17th Edition, Jacobs) Chapters 1–22 Practice Questions and Answershttps://www.stuvia.com/user/edupac
https://www.stuvia.com/user/edupac



https://www.stuvia.com/user/edupachttps://www.stuvia.com/usehttps://www.stuvia.com/user/
edupacr/edupac


Test Bank – Operations and Supply Chain
Management (17th Edition, Jacobs) Chapters 1–22
Practice Questions and Answers




https://www.stuvia.com/user/edupac
https://www.stuvia.com/user/edupachttps://www.stuvia.com/uhttps://www.stuvia.com/user/
edupacser/edupac

https://www.stuvia.com/user/edupacPage 1 of 443 https://www.stuvia.com/user/edupac 7/4/2026, 8:44:31 AMhttps://www.stuvia.com/user/edupac

,https://www.stuvia.com/user/edupac
Operations and Supply Chain Management 17th Edition Jacobs Test Bankhttps://www.stuvia.com/user/edupac
https://www.stuvia.com/user/edupac



()*$)(&$)()($)($*(#%&)(*@_()%(*)*%)*(%)(%*)*(*_()%@()*(@$()(_%()@_@)*($*-]



1) One reason for studying operations and supply chain management (OSCM) is which of
the following?

A) OSCM is essential for understanding organizational behavior.
B) Most business graduates do OSCM work regardless of their job title.
C) All managers should understand the basic principles that guide the design of
transformation processes.

D) OSCM is a required course in all business degree programs.
E) OSCM is the most rigorous business discipline.




2) The goods-services continuum consists of which set of the following categories?




A) No goods, some goods, even mix, some service, no service
B) Pure goods, core goods, core services, pure services
C) No service, some service, good service, excellent

D) Self-service, help desk service, face-to- face service, service-with- a-smile
E) None of these choices are correct

service




3) Which of the following are defined as core goods?




A) Chemicals
B) Airlines
C) Data storage systems

D) Hotels
E) None of these choices are correct


4) Which of the following are not listed in the text as jobs in OSCM?

A) Department store manager
B) Project manager
C) Hospital administrator
D) Data center manager
E) Call center manager


5) Which of the following is not a characteristic that distinguishes services from goods?

A) Service jobs are unskilled.
B) A service is intangible.
C) Services are perishable.
D) Services are heterogeneous.
E) None of these choices are correct




https://www.stuvia.com/user/edupacPage 2 of 443 https://www.stuvia.com/user/edupac 7/4/2026, 8:44:31 AMhttps://www.stuvia.com/user/edupac

,https://www.stuvia.com/user/edupac
Operations and Supply Chain Management 17th Edition Jacobs Test Bankhttps://www.stuvia.com/user/edupac
https://www.stuvia.com/user/edupac



()*$)(&$)()($)($*(#%&)(*@_()%(*)*%)*(%)(%*)*(*_()%@()*(@$()(_%()@_@)*($*-]



6) Which of the following is not a way that operations and supply processes are categorized?


A) Planning
B) Return
C) Delivery
D) Selecting
E) Making


7) One of the "package of features" that make up a service is:




A) appearance
B) facilitating goods
C) packaging
D) cost
E) implied use




8) Which of the following is not a measure of operations and supply chain management
efficiency used by Wall Street?

A) Inventory turnover
B) Revenue per employee
C) Receivable turnover
D) Earnings per share

E) Asset turnover




9) Which of the following is a measure of operations and supply management efficiency
used by Wall Street?

A) Dividend payout ratio
B) Current ratio
C) Receivable turnover
D) Earnings per share growth
E) Financial leverage


10) All other things remaining the same, if the sales revenue increases, asset turnover ratio
will

A) increase.
B) decrease.
C) stay the same.
D) may increase or decrease.
E) there is no way to tell for sure.




11) Inventory turnover measures:




https://www.stuvia.com/user/edupacPage 3 of 443 https://www.stuvia.com/user/edupac 7/4/2026, 8:44:31 AMhttps://www.stuvia.com/user/edupac

, https://www.stuvia.com/user/edupac
Operations and Supply Chain Management 17th Edition Jacobs Test Bankhttps://www.stuvia.com/user/edupac
https://www.stuvia.com/user/edupac



()*$)(&$)()($)($*(#%&)(*@_()%(*)*%)*(%)(%*)*(*_()%@()*(@$()(_%()@_@)*($*-]



A) the efficiency in turning inventory into sales.
B) liquidity.
C) the speed of receivables collection.
D) liquidity and the efficiency in turning inventory into sales.
E) none of the these.




12) The correct order in the good-services continuum is goods.


A) pure services - core Services - core goods - pure
B) pure goods - pure services - core services - core goods.
C) pure goods - pure services - core goods - core services.
D) pure goods - core goods - core services - pure services.
E) core goods - core services - pure goods - pure services.

13) The goods-services continuum consists of which set of the following categories?

A) No goods, some goods, even mix, some service, no service
B) Pure goods, core goods, core services, pure services
C) No service, some service, good service, excellent

D) Self-service, help desk service, face-to- face service, service-with- a-smile
E) None of these choices are correct service

14) consists of the processes needed to operate an existing supply chain strategically.


A) Planning
B) Sourcing

C) Making
D) Delivering
E) Returning


15) involves the selection of suppliers that will deliver the goods and services needed to
create the firm’s product.


A) Planning
B) Sourcing
C) Making
D) Delivering
E) Returning

16) is where the major product is produced or the service provided.


A) Planning
B) Sourcing
C) Making
D) Delivering
E) Returning




https://www.stuvia.com/user/edupacPage 4 of 443 https://www.stuvia.com/user/edupac 7/4/2026, 8:44:31 AMhttps://www.stuvia.com/user/edupac