Salesforce AI Specialist Test Questions with Verified
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An AI Specialist needs to create a Sales Email with a custom prompt template. They need
to ground on the following data.Opportunity Products -Events near the customer -Tone and
voice examples -How should the AI Specialist obtain related items?
A. Call a prompt initiated flow to fetch and ground the required data.
B. Utilize a standard email template and manually insert the required data fields.
C. Create a flex template that takes the records in question as inputs. - -A
Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has
created a custom prompt to summarize case records. Users have reported that the case
summaries generated are not returning the appropriate information.What is a possible
explanation for the poor prompt performance?
A. The Einstein Trust Layer is incorrectly configured.
B. The data being used for grounding is incorrect or incomplete.
C. The prompt template version is incompatible with the chosen LLM. - -B
An administrator wants to check the response of the Flex prompt template they've built,
but the preview button is greyed out.What is the reason for this?
A. A merge field has not been inserted in the prompt.
B. The records related to the prompt have not been selected.
C. The prompt has not been saved and activated. - -B
Universal Containers (UC) wants to offer personalized service experiences and reduce
agent handling time with AI-generated email responses, grounded in Knowledge
base.Which AI capability should UC use?
A. Einstein Email Replies
,Salesforce AI Specialist Test Questions with Verified
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B. Einstein Generative Service Replies for Email
C. Einstein Service Replies for Email - -C
An AI Specialist configured Data Masking within the Einstein Trust Layer.How should the AI
Specialist begin validating that the correct fields are being masked?
A. Use a Flow-based resource in Prompt Builder to debug the fields merge values using
Flow Debugger.
B. Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein
Feedback setup page.
C. Request the Einstein Generative AI Audit Data from the Security section of the Setup
menu. - -B
An AI Specialist needs to create a prompt template to fill a custom field named Latest
Opportunities Summary on the Account object with information from the three most
recently opened opportunities.How should the AI Specialist gather the necessary data for
the prompt template?
A. Select the Account Opportunity object as a resource when creating the prompt
template.
B. Create a flow to retrieve the opportunity information.
C. Select the latest Opportunities related list as a merge field. - -B
Universal Containers (UC) plans to send one of three different emails to its customers
based on the customer's lifetime value score and their market segment.Considering that
UC are required to explain why an e-mail was selected, which AI model should UC use to
achieve this?
A. Predictive model and generative model
B. Predictive model
, Salesforce AI Specialist Test Questions with Verified
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C. Generative model - -B
The sales team at a hotel resort would like to generate a guest summary about the guests'
interests and provide recommendations based on their activity preferences captured in
each guest profile. They want the summary to be available only on the contact record
page.Which AI capability should the team use?
A. Model Builder
B. Einstein Copilot
C. Prompt Builder - -C
An AI Specialist implements Einstein Sales Emails for a sales team. The team wants to
send personalized follow-up emails to leads based on their interactions and data stored in
Salesforce. The AI Specialist needs to configure the system to use the most accurate and
up-to-date information for email generation.Which grounding technique should the AI
Specialist use?
A. Automatic grounding using Draft with Einstein feature
B. Ground with Apex Merge Fields
C. Ground with Record Merge Fields - -C
The marketing team at Universal Containers is looking for a way to personalize emails
based on customer behavior, preferences, and purchase history.Why should the team use
Einstein Copilot as the solution?
A. To generate relevant content when engaging with each customer
B. To analyze past campaign performance
C. To send automated emails to all customers - -A
What is the role of the large language model (LLM) in executing an Einstein Copilot Action?
Answers
An AI Specialist needs to create a Sales Email with a custom prompt template. They need
to ground on the following data.Opportunity Products -Events near the customer -Tone and
voice examples -How should the AI Specialist obtain related items?
A. Call a prompt initiated flow to fetch and ground the required data.
B. Utilize a standard email template and manually insert the required data fields.
C. Create a flex template that takes the records in question as inputs. - -A
Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has
created a custom prompt to summarize case records. Users have reported that the case
summaries generated are not returning the appropriate information.What is a possible
explanation for the poor prompt performance?
A. The Einstein Trust Layer is incorrectly configured.
B. The data being used for grounding is incorrect or incomplete.
C. The prompt template version is incompatible with the chosen LLM. - -B
An administrator wants to check the response of the Flex prompt template they've built,
but the preview button is greyed out.What is the reason for this?
A. A merge field has not been inserted in the prompt.
B. The records related to the prompt have not been selected.
C. The prompt has not been saved and activated. - -B
Universal Containers (UC) wants to offer personalized service experiences and reduce
agent handling time with AI-generated email responses, grounded in Knowledge
base.Which AI capability should UC use?
A. Einstein Email Replies
,Salesforce AI Specialist Test Questions with Verified
Answers
B. Einstein Generative Service Replies for Email
C. Einstein Service Replies for Email - -C
An AI Specialist configured Data Masking within the Einstein Trust Layer.How should the AI
Specialist begin validating that the correct fields are being masked?
A. Use a Flow-based resource in Prompt Builder to debug the fields merge values using
Flow Debugger.
B. Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein
Feedback setup page.
C. Request the Einstein Generative AI Audit Data from the Security section of the Setup
menu. - -B
An AI Specialist needs to create a prompt template to fill a custom field named Latest
Opportunities Summary on the Account object with information from the three most
recently opened opportunities.How should the AI Specialist gather the necessary data for
the prompt template?
A. Select the Account Opportunity object as a resource when creating the prompt
template.
B. Create a flow to retrieve the opportunity information.
C. Select the latest Opportunities related list as a merge field. - -B
Universal Containers (UC) plans to send one of three different emails to its customers
based on the customer's lifetime value score and their market segment.Considering that
UC are required to explain why an e-mail was selected, which AI model should UC use to
achieve this?
A. Predictive model and generative model
B. Predictive model
, Salesforce AI Specialist Test Questions with Verified
Answers
C. Generative model - -B
The sales team at a hotel resort would like to generate a guest summary about the guests'
interests and provide recommendations based on their activity preferences captured in
each guest profile. They want the summary to be available only on the contact record
page.Which AI capability should the team use?
A. Model Builder
B. Einstein Copilot
C. Prompt Builder - -C
An AI Specialist implements Einstein Sales Emails for a sales team. The team wants to
send personalized follow-up emails to leads based on their interactions and data stored in
Salesforce. The AI Specialist needs to configure the system to use the most accurate and
up-to-date information for email generation.Which grounding technique should the AI
Specialist use?
A. Automatic grounding using Draft with Einstein feature
B. Ground with Apex Merge Fields
C. Ground with Record Merge Fields - -C
The marketing team at Universal Containers is looking for a way to personalize emails
based on customer behavior, preferences, and purchase history.Why should the team use
Einstein Copilot as the solution?
A. To generate relevant content when engaging with each customer
B. To analyze past campaign performance
C. To send automated emails to all customers - -A
What is the role of the large language model (LLM) in executing an Einstein Copilot Action?
