Salesforce AI Specialist Test Questions with Verified
Answers
Which feature of the Einstein Trust Layer helps limit hallucinations and decrease the
likelihood of unintended outputs?
A Dynamic Grounding with Secure Data Retrieval
B Prompt Defense
C Toxicity Scoring - -B Prompt Defense
What is one way the Einstein Trust Layer ensures data privacy?
A The Einstein Trust Layer detects and masks sensitive information before sending it to the
large language model (LLM).
B The Einstein Trust Layer assigns role-based access controls to regulate data access.
C The Einstein Trust Layer enhances firewall protections to prevent unauthorized access. -
-A The Einstein Trust Layer detects and masks sensitive information before sending it
to the large language model (LLM).
A healthcare company is implementing Salesforce Einstein to enhance its customer
service operations but is highly concerned about data privacy and healthcare regulation
compliance. The company requires that no patient data is used for model training or
product improvements. What feature of the Einstein Trust Layer addresses the
organization's data privacy concerns?
A Zero-Data Retention Policy
B Dynamic Grounding
C Prompt Defense - -A Zero-Data Retention Policy
From where is the Einstein Generative AI Audit and Feedback Data Report package
accessed?
A Data Cloud
B Marketing Cloud
C Sales Cloud - -A Data Cloud
,Salesforce AI Specialist Test Questions with Verified
Answers
A sales team wants to use AI to prioritize outreach to potential customers, based on their
likelihood to convert. Which feature of Einstein for Sales Cloud should the sales team use?
A Einstein Opportunity Scoring
B Einstein Activity Capture
C Einstein Lead Scoring - -C Einstein Lead Scoring
A company is preparing to reach out to potential leads who have shown interest in the
company's latest product. The company wants to send personalized emails based on each
lead's interactions and interests. Which feature should the company use?
A Einstein Sales Emails
B Einstein Service Replies
C Einstein Automated Contacts - -A Einstein Sales Emails
A customer support team manages a high volume of customer inquiries daily. The team
wants to leverage generative AI to decrease the time it takes to draft and send responses to
customers. Which feature should the company use?
A Einstein Case Classification
B Einstein Call Summaries
C Einstein Service Replies for Email - -C Einstein Service Replies for Email
A support team manager wants to implement a feature that will help agents quickly catch
up on ongoing customer conversations. The manager needs a solution that helps agents
create an outline of completed conversations within a case, including the issue and
resolution. Which feature meets these requirements?
A Einstein Service Replies for Chat
B Einstein Work Summaries
C Einstein Article Recommendations - -B Einstein Work Summaries
,Salesforce AI Specialist Test Questions with Verified
Answers
Term: Zero-Data Retention Policy - -Ensures no third-party retention, LLM Training, or
human data access.
Term: Toxicity Scoring - -Evaluates content for toxicity and logs scores in Data Cloud
as part of an audit trail.
Term: System policies designed to limit AI hallucinations and reduce the risk of unintended
outputs. - -Prompt Defense
Term: Detects and replaces sensitive data with placeholder text before it is sent to the LLM.
- -Data Masking
Term: Sales Cloud feature that enables users to quickly gather information about voice and
video calls. - -Call Explorer
Term: Sales Cloud feature for creating and sharing editable summaries of voice and video
calls. - -Call Summaries
Term: Service Cloud feature that generates email and chat responses based on knowledge-
base data. - -Einstein Service Replies
Term: Service Cloud feature that predicts and fills a summary, issue, and resolution after
customer conversations. - -Work Summaries
An HR team needs to create personalized onboarding materials for new employees across
different departments. These materials should include department-specific training plans,
company policies, and customized welcome messages. The team wants to ensure
consistency across all documents while saving time in the creation process.
Should they use Prompt Builder, and why?
, Salesforce AI Specialist Test Questions with Verified
Answers
A: Yes, because Prompt Builder can generate consistent and customized onboarding
materials based on predefined templates
B: No, because onboarding materials require a personal touch that AI cannot provide
C: Yes, but only for generating generic content like company policies, not for personalized
sections
D: No, because Prompt Builder is more suitable for customer-facing content, not internal
documents - -A: Yes, because Prompt Builder can generate consistent and
customized onboarding materials based on predefined templates
Your company is implementing AI solutions within Salesforce and is concerned about
protecting sensitive customer data during processing. To ensure compliance and security,
what does Data Masking in the Einstein Trust Layer help protect?
A Personally identifiable information
B Financial transaction details
C Sales forecasts
D Opportunity Scoring Data - -A Personally identifiable information
Your team is using Work Summaries to automate the documentation of case details, and
you need to ensure that the fields used for these summaries are compatible with the
feature. What type of fields do Work Summaries support?
A Rich Text and Picklist
B Text
C Text Area and Text Area (Long)
D Formula - -C Text Area and Text Area (Long)
What do LLMs learn from during training?
A Audio data
B Text data
C Image Parameters
Answers
Which feature of the Einstein Trust Layer helps limit hallucinations and decrease the
likelihood of unintended outputs?
A Dynamic Grounding with Secure Data Retrieval
B Prompt Defense
C Toxicity Scoring - -B Prompt Defense
What is one way the Einstein Trust Layer ensures data privacy?
A The Einstein Trust Layer detects and masks sensitive information before sending it to the
large language model (LLM).
B The Einstein Trust Layer assigns role-based access controls to regulate data access.
C The Einstein Trust Layer enhances firewall protections to prevent unauthorized access. -
-A The Einstein Trust Layer detects and masks sensitive information before sending it
to the large language model (LLM).
A healthcare company is implementing Salesforce Einstein to enhance its customer
service operations but is highly concerned about data privacy and healthcare regulation
compliance. The company requires that no patient data is used for model training or
product improvements. What feature of the Einstein Trust Layer addresses the
organization's data privacy concerns?
A Zero-Data Retention Policy
B Dynamic Grounding
C Prompt Defense - -A Zero-Data Retention Policy
From where is the Einstein Generative AI Audit and Feedback Data Report package
accessed?
A Data Cloud
B Marketing Cloud
C Sales Cloud - -A Data Cloud
,Salesforce AI Specialist Test Questions with Verified
Answers
A sales team wants to use AI to prioritize outreach to potential customers, based on their
likelihood to convert. Which feature of Einstein for Sales Cloud should the sales team use?
A Einstein Opportunity Scoring
B Einstein Activity Capture
C Einstein Lead Scoring - -C Einstein Lead Scoring
A company is preparing to reach out to potential leads who have shown interest in the
company's latest product. The company wants to send personalized emails based on each
lead's interactions and interests. Which feature should the company use?
A Einstein Sales Emails
B Einstein Service Replies
C Einstein Automated Contacts - -A Einstein Sales Emails
A customer support team manages a high volume of customer inquiries daily. The team
wants to leverage generative AI to decrease the time it takes to draft and send responses to
customers. Which feature should the company use?
A Einstein Case Classification
B Einstein Call Summaries
C Einstein Service Replies for Email - -C Einstein Service Replies for Email
A support team manager wants to implement a feature that will help agents quickly catch
up on ongoing customer conversations. The manager needs a solution that helps agents
create an outline of completed conversations within a case, including the issue and
resolution. Which feature meets these requirements?
A Einstein Service Replies for Chat
B Einstein Work Summaries
C Einstein Article Recommendations - -B Einstein Work Summaries
,Salesforce AI Specialist Test Questions with Verified
Answers
Term: Zero-Data Retention Policy - -Ensures no third-party retention, LLM Training, or
human data access.
Term: Toxicity Scoring - -Evaluates content for toxicity and logs scores in Data Cloud
as part of an audit trail.
Term: System policies designed to limit AI hallucinations and reduce the risk of unintended
outputs. - -Prompt Defense
Term: Detects and replaces sensitive data with placeholder text before it is sent to the LLM.
- -Data Masking
Term: Sales Cloud feature that enables users to quickly gather information about voice and
video calls. - -Call Explorer
Term: Sales Cloud feature for creating and sharing editable summaries of voice and video
calls. - -Call Summaries
Term: Service Cloud feature that generates email and chat responses based on knowledge-
base data. - -Einstein Service Replies
Term: Service Cloud feature that predicts and fills a summary, issue, and resolution after
customer conversations. - -Work Summaries
An HR team needs to create personalized onboarding materials for new employees across
different departments. These materials should include department-specific training plans,
company policies, and customized welcome messages. The team wants to ensure
consistency across all documents while saving time in the creation process.
Should they use Prompt Builder, and why?
, Salesforce AI Specialist Test Questions with Verified
Answers
A: Yes, because Prompt Builder can generate consistent and customized onboarding
materials based on predefined templates
B: No, because onboarding materials require a personal touch that AI cannot provide
C: Yes, but only for generating generic content like company policies, not for personalized
sections
D: No, because Prompt Builder is more suitable for customer-facing content, not internal
documents - -A: Yes, because Prompt Builder can generate consistent and
customized onboarding materials based on predefined templates
Your company is implementing AI solutions within Salesforce and is concerned about
protecting sensitive customer data during processing. To ensure compliance and security,
what does Data Masking in the Einstein Trust Layer help protect?
A Personally identifiable information
B Financial transaction details
C Sales forecasts
D Opportunity Scoring Data - -A Personally identifiable information
Your team is using Work Summaries to automate the documentation of case details, and
you need to ensure that the fields used for these summaries are compatible with the
feature. What type of fields do Work Summaries support?
A Rich Text and Picklist
B Text
C Text Area and Text Area (Long)
D Formula - -C Text Area and Text Area (Long)
What do LLMs learn from during training?
A Audio data
B Text data
C Image Parameters
