Answers
Which AI type plays a crucial role in Salesforce's predictive text and speech recognition
capabilities, enabling the platform to understand and respond to user commands
accurately?
A. Computer Vision
B. Natural Language Processing (NLP)
C. Predictive Analysis - -B. Natural Language Processing (NLP)
NLP allows machines to understand, interpret, and generate human language in a
meaningful way
Which feature of Marketing Cloud Einstein uses AI to predict consumer engagement with
email and MobilePush messaging?
A. Content Selection
B. Email Recommendations
C. Engagement Scoring - -C. Engagement Scoring
What is a unique and distinguishing feature of deep learning in the context of AI
capabilities?
A. Deep learning uses neural networks with multiple layers to learn from a large amount of
data
B. Deep learning uses historical data to predict future outcomes
C. Deep learning uses algorithm to cleanse and prepare data for AI implementations -
-A. Deep learning uses neural networks with multiple layers to learn from a large
amount of data
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Answers
A Salesforce Consultant is discussing AI capabilities with a customer who is interested in
improving their sales processes. Which type of AI would be most suitable for enhancing
sales processes in Salesforce Customer 360?
A. Predictive Analysis
B. Computer Vision
C. Natural Language Processing (NLP) - -A. Predictive Analysis
This AI can enhance sales processes by predicting future outcomes based on historical
data
What is the definition of machine learning? - -Learns and adapts based on patterns
in data to make accurate predictions
What is the definition of Generative AI? - -Creates new content based on existing
data prompted by a human
What is the definition of algorithm? - -A simple set of rules for turning an input into an
output
What is the definition of neural network? - -A web of connections, guided by weights
and biases.
What are the 3 main types of AI capabilities in Salesforce?
A. Predictive, Generative, Analytic
B. Predictive, Reactive, Analytics
C. Generative, Descriptive, Analytic - -A. Predictive, Generative, Analytic