National e-Governance Division (NeGD)
Ministry of Electrnics and Information Technology (MeitY)
Partner Organisation Onboarding Standard Operating
Procedure (SOP) for DigiLocker (5th June, 2024)
1. Introduction
DigiLocker aims to provide paperless governance and to reduce administrative overhead by
minimizing the use of paper and curtail the verification processes. It allows registered Partner
Organisations to integrate with the platform using APIs and acts as a secure document exchange
platform between the Partner Organisation and the Citizen. This document outlines the standard
operating procedures for onboarding new Partner Organisations and integrating them with the
DigiLocker ecosystem.
2. Scope
This Standard Operating Procedure (SOP) outlines the comprehensive process for onboarding
Partner Organisations into DigiLocker ecosystem. It specifies the eligibility criteria for
organizations seeking to become DigiLocker Partner Organisations. It encompasses Partner
OrganisationIdentification, Evaluation, Verification, Agreement or Terms of Service
(TOS),Technical Integration, Testing, Launch, and Ongoing Support.
3. Eligibility of Partner Organisations to get registered as Issuing or Requesting
authorities on DigiLocker Platform.
i. Partner Organisation should be registered with or under MCA/ MSME/ Start up
India/ Society Act/ Companies Act/ Partner Organisationship Act/Trusts etc. in
India.
ii. The Partner Organisation shall possess demonstrable experience in providing
online services to Indian citizens. Following listed entities can become a Partner
Organisation:
a) All central government Organizations
b) All state governments Organizations,
c) All private Organizations
d) All public limited Organizations,
e) All PSUs,
f) All Partner Organisationship firms,
g) All Proprietorship firms,
h) All Societies and Trusts
iii. The Partner Organisation must have a functional website portraying the nature,
type and mode of online services being delivered to Indian Citizen.
, iv. Partner Organisations must have an authorization from the appropriate
governmental regulatory bodies to issue and authenticate documents for citizens
of India.
v. Partner Organisations must be able to access digital documents issued by
authorized agencies and provide additional value-added services to Indian
Citizen.
vi. Partner Organisations must have a requisite digital infrastructure to perform the
value added service efficiently within India.
vii. Partner Organisations must have their own digital signatures and DOC Signing
for DigiLocker API integration.
viii. Partner Organisations must have official domain email Ids.
4. Partner Organisation Onboarding process
i. Liaison and Support: The Business Development Team shall undertake liaison
duties with both prospective and current Partner Organisations concerning all
products/projects of DIC/NeGD. This includes organizing meetings and
workshops to facilitate communication. Furthermore, the team is designated as
the primary point of contact for entities pursuing Partner Organisationship
opportunities with DigiLocker. The team shall provide support to these
organizations/departments throughout the integration process. During the Post-
integration phase the team shall liaison with relevant regulatory bodies to secure
official Notifications or Government Orders endorsing the project/product.
a) Registration and Vetting of Partner Organisations: Partner Organisations
are required to register on DigiLocker Partner Organisation’s Portal only
through the DigiLocker account of the authorized person at the Partner
Organisation.The vetting process for organizations applying to the
DigiLocker Partner Organisations Portal involves several critical steps as
detailed below:
b) Telephonic Meeting: DigiLocker team shall arrange for a telephonic
meeting with the applying organizations wherein the authorised personnel
shall be required to verify the accuracy of the information provided on the
Partner Organisation’s Portal and address any discrepancies or
inconsistencies in the request made by the Partner Organisation.
c) Details Verification: All details submitted by the Partner Organization shall
meticulously reviewed by the DigiLocker team.
d) Authentication of Digital Signatures: For seamless API integration the
DigiLocker team shall ensurethatthe Partner Organisation has an
authenticated digital signatures or DOS.
Ministry of Electrnics and Information Technology (MeitY)
Partner Organisation Onboarding Standard Operating
Procedure (SOP) for DigiLocker (5th June, 2024)
1. Introduction
DigiLocker aims to provide paperless governance and to reduce administrative overhead by
minimizing the use of paper and curtail the verification processes. It allows registered Partner
Organisations to integrate with the platform using APIs and acts as a secure document exchange
platform between the Partner Organisation and the Citizen. This document outlines the standard
operating procedures for onboarding new Partner Organisations and integrating them with the
DigiLocker ecosystem.
2. Scope
This Standard Operating Procedure (SOP) outlines the comprehensive process for onboarding
Partner Organisations into DigiLocker ecosystem. It specifies the eligibility criteria for
organizations seeking to become DigiLocker Partner Organisations. It encompasses Partner
OrganisationIdentification, Evaluation, Verification, Agreement or Terms of Service
(TOS),Technical Integration, Testing, Launch, and Ongoing Support.
3. Eligibility of Partner Organisations to get registered as Issuing or Requesting
authorities on DigiLocker Platform.
i. Partner Organisation should be registered with or under MCA/ MSME/ Start up
India/ Society Act/ Companies Act/ Partner Organisationship Act/Trusts etc. in
India.
ii. The Partner Organisation shall possess demonstrable experience in providing
online services to Indian citizens. Following listed entities can become a Partner
Organisation:
a) All central government Organizations
b) All state governments Organizations,
c) All private Organizations
d) All public limited Organizations,
e) All PSUs,
f) All Partner Organisationship firms,
g) All Proprietorship firms,
h) All Societies and Trusts
iii. The Partner Organisation must have a functional website portraying the nature,
type and mode of online services being delivered to Indian Citizen.
, iv. Partner Organisations must have an authorization from the appropriate
governmental regulatory bodies to issue and authenticate documents for citizens
of India.
v. Partner Organisations must be able to access digital documents issued by
authorized agencies and provide additional value-added services to Indian
Citizen.
vi. Partner Organisations must have a requisite digital infrastructure to perform the
value added service efficiently within India.
vii. Partner Organisations must have their own digital signatures and DOC Signing
for DigiLocker API integration.
viii. Partner Organisations must have official domain email Ids.
4. Partner Organisation Onboarding process
i. Liaison and Support: The Business Development Team shall undertake liaison
duties with both prospective and current Partner Organisations concerning all
products/projects of DIC/NeGD. This includes organizing meetings and
workshops to facilitate communication. Furthermore, the team is designated as
the primary point of contact for entities pursuing Partner Organisationship
opportunities with DigiLocker. The team shall provide support to these
organizations/departments throughout the integration process. During the Post-
integration phase the team shall liaison with relevant regulatory bodies to secure
official Notifications or Government Orders endorsing the project/product.
a) Registration and Vetting of Partner Organisations: Partner Organisations
are required to register on DigiLocker Partner Organisation’s Portal only
through the DigiLocker account of the authorized person at the Partner
Organisation.The vetting process for organizations applying to the
DigiLocker Partner Organisations Portal involves several critical steps as
detailed below:
b) Telephonic Meeting: DigiLocker team shall arrange for a telephonic
meeting with the applying organizations wherein the authorised personnel
shall be required to verify the accuracy of the information provided on the
Partner Organisation’s Portal and address any discrepancies or
inconsistencies in the request made by the Partner Organisation.
c) Details Verification: All details submitted by the Partner Organization shall
meticulously reviewed by the DigiLocker team.
d) Authentication of Digital Signatures: For seamless API integration the
DigiLocker team shall ensurethatthe Partner Organisation has an
authenticated digital signatures or DOS.
