MBA 704 - Kungu - Week 5 - Chapters 9 &
10 UPDATED Questions and CORRECT
Answers
T/F: Individuals, groups, and organizations in interaction are more associated with conflict, at the
individual (intraindividual) level. - CORRECT ANSWER - True
Prescription for dealing with stress - CORRECT ANSWER - Rule No. 1 is, don't sweat the
small stuff.
Rule No. 2 is, it's all small stuff.
And if you can't fight and you can't flee, flow.
Contemporary Environment Demands (External Pressures) - CORRECT ANSWER - 1.
Globalization and strategic alliances
2. 24/7 technology (e.g. tablets, laptops, and smartphones)
3. Massive job losses
Contemporary Environment Demands (Internal Pressures) - CORRECT ANSWER - 1.
Heavy demands
2. Poorly defined priorities
3. Little on-the-job flexibility
Workaholic - CORRECT ANSWER - a compulsive need to work at the expense of
everything else in one's life.
Warnings signs of a workaholic - CORRECT ANSWER - 1. Sending e-mails from home in
the evenings or later
2. Being the last one in the office
3. Having difficulty delegating
,4. Exhibiting excessive perfectionism
5. Skipping lunch
6. Looking tired
7. Having an attitude consistent with depression or exhaustion
Distress - CORRECT ANSWER - Negative stress; usually caused by something bad.
(for example, a college student is placed on scholastic probation, a loved one is seriously ill, or
the boss gives a formal reprimand for poor performance).
Eustress - CORRECT ANSWER - Positive stress; usually caused by something good
(for example, a college student makes the dean's list; an attractive, respected acquaintance asks
for a date; an employee is offered a job promotion at another location).
Hindrance Stressors - CORRECT ANSWER - 1. organizational politics
2. red tape
3. role ambiguity
In general, those demands unnecessarily thwarting personal growth and goal attainment
Hindrance stressors have a ____________ effect on motivation and performance. - CORRECT
ANSWER - Negative
Challenge stressors - CORRECT ANSWER - 1. high workload
2. time pressure
3. high responsibility
, In general, those demands that are viewed as obstacles to be overcome in order to learn and
achieve.
Challenge stressors have a ____________ effect on motivation and performance. - CORRECT
ANSWER - Positive
Tense Energy - CORRECT ANSWER - stress-driven state with constant pressure and
anxiety
Calm Energy - CORRECT ANSWER - stress-free "flow" state characterized by low
muscle tension, an alert presence of mind, peaceful body feelings, increased creative intelligence,
physical vitality, and a deep sense of well-being.
T/F: A completely stress-free workplace is the ideal. - CORRECT ANSWER - False
Stress - CORRECT ANSWER - an adaptive response to an external situation that results in
physical, psychological, and/or behavioral deviations for organizational participants.
3 critical components of stress - CORRECT ANSWER - 1. A reaction to a situation or
event, not the situation or event itself
2. Can be impacted by individual differences
3. Only special or unusual situations (as opposed to minor life adjustments) can really be said to
produce stress.
Job Stress - CORRECT ANSWER - A condition arising from the interaction of people and
their jobs and characterized by changes within people that force them to deviate from their
normal functioning.
What Stress Is Not - CORRECT ANSWER - 1. Not Just Anxiety
2. Not Just Nervous Tension
3. Not Necessarily Something Damaging, Bad, or to be Avoided
10 UPDATED Questions and CORRECT
Answers
T/F: Individuals, groups, and organizations in interaction are more associated with conflict, at the
individual (intraindividual) level. - CORRECT ANSWER - True
Prescription for dealing with stress - CORRECT ANSWER - Rule No. 1 is, don't sweat the
small stuff.
Rule No. 2 is, it's all small stuff.
And if you can't fight and you can't flee, flow.
Contemporary Environment Demands (External Pressures) - CORRECT ANSWER - 1.
Globalization and strategic alliances
2. 24/7 technology (e.g. tablets, laptops, and smartphones)
3. Massive job losses
Contemporary Environment Demands (Internal Pressures) - CORRECT ANSWER - 1.
Heavy demands
2. Poorly defined priorities
3. Little on-the-job flexibility
Workaholic - CORRECT ANSWER - a compulsive need to work at the expense of
everything else in one's life.
Warnings signs of a workaholic - CORRECT ANSWER - 1. Sending e-mails from home in
the evenings or later
2. Being the last one in the office
3. Having difficulty delegating
,4. Exhibiting excessive perfectionism
5. Skipping lunch
6. Looking tired
7. Having an attitude consistent with depression or exhaustion
Distress - CORRECT ANSWER - Negative stress; usually caused by something bad.
(for example, a college student is placed on scholastic probation, a loved one is seriously ill, or
the boss gives a formal reprimand for poor performance).
Eustress - CORRECT ANSWER - Positive stress; usually caused by something good
(for example, a college student makes the dean's list; an attractive, respected acquaintance asks
for a date; an employee is offered a job promotion at another location).
Hindrance Stressors - CORRECT ANSWER - 1. organizational politics
2. red tape
3. role ambiguity
In general, those demands unnecessarily thwarting personal growth and goal attainment
Hindrance stressors have a ____________ effect on motivation and performance. - CORRECT
ANSWER - Negative
Challenge stressors - CORRECT ANSWER - 1. high workload
2. time pressure
3. high responsibility
, In general, those demands that are viewed as obstacles to be overcome in order to learn and
achieve.
Challenge stressors have a ____________ effect on motivation and performance. - CORRECT
ANSWER - Positive
Tense Energy - CORRECT ANSWER - stress-driven state with constant pressure and
anxiety
Calm Energy - CORRECT ANSWER - stress-free "flow" state characterized by low
muscle tension, an alert presence of mind, peaceful body feelings, increased creative intelligence,
physical vitality, and a deep sense of well-being.
T/F: A completely stress-free workplace is the ideal. - CORRECT ANSWER - False
Stress - CORRECT ANSWER - an adaptive response to an external situation that results in
physical, psychological, and/or behavioral deviations for organizational participants.
3 critical components of stress - CORRECT ANSWER - 1. A reaction to a situation or
event, not the situation or event itself
2. Can be impacted by individual differences
3. Only special or unusual situations (as opposed to minor life adjustments) can really be said to
produce stress.
Job Stress - CORRECT ANSWER - A condition arising from the interaction of people and
their jobs and characterized by changes within people that force them to deviate from their
normal functioning.
What Stress Is Not - CORRECT ANSWER - 1. Not Just Anxiety
2. Not Just Nervous Tension
3. Not Necessarily Something Damaging, Bad, or to be Avoided
