CIS-ITSM Exam Questions With 100% Correct Answers

CIS-ITSM Exam Questions With 100% Correct Answers What are the three personas in Major Incident Management? Select 3 Answers from the below options. A. Incident Manager [incident_manager] B. Major Incident Manager [major_incident_manager] C. Incident Write [sn_incident_write] D. Communication Manager [communication_manager] - A. Incident Manager [incident_manager] B. Major Incident Manager [major_incident_manager] D. Communication Manager [communication_manager] Who can perform the first level of approval in a low-risk normal change request? Select 2 Answers from the below options. 2 | P a g e Katelyn Whitman© 2025, All Rights Reserved. A. Group member B. Change manager C. CAB D. ECAB - A. Group member B. Change manager What type of change request does NOT require CAB authorization? A. Emergency B. Normal C. Retrospective D. Standard - D. Standard Which persona reviews and approves a request to purchase office printers for a break room? A. Catalog Manager B. Approver C. Requester 3 | P a g e Katelyn Whitman© 2025, All Rights Reserved. D. Service Owner - B. Approver What type of Service Catalog item is used to create an incident or raise an HR case? A. Order an item B. Record producer C. Maintain a service D. Request a service - B. Record producer Which of the following are the out-of-the-box On-hold reasons on the Incident form? Select 3 Answers from the below options. A. Awaiting Caller B. Awaiting Vendor C. Awaiting Request D. Awaiting Change - A. Awaiting Caller B. Awaiting Vendor D. Awaiting Change Which record type in request management is closed first? 4 | P a g e Katelyn Whitman© 2025, All Rights Reserved. A. REQ B. RITM C. SCTASK D. PRQ - C. SCTASK What two fields are automatically calculated by completing the risk assessment on a change request? Select 2 Answers from the below options. A. Risk B. Conflict status C. Priority D. Impact - A. Risk D. Impact Where can fulfillers navigate to find catalog tasks assigned to them and their groups to fulfil requests? Select 2 Answers from the below options. 5 | P a g e Katelyn Whitman© 2025, All Rights Reserved. A. Service Catalog My Groups Work B. Service Catalog My Work C. Service Desk My Groups Work D. Service Desk My Work - C. Service Desk My Groups Work D. Service Desk My Work (Utah) You can give users a better idea of what they see when they access the Knowledge Portal links. How do you define the URL structure of the Knowledge Portal pages to improve the search experience? A. By utilizing the Tiny URL Support app B. By installing the Link Generator plugin C. By improving the knowledge page load times D. By using the human readable URLs capability E. By configuring the Sitemap Generator record - D. By using the human readable URLs capability Which of the following variable type is supported in a multi-row variable set (MRVS)? 6 | P a g e Katelyn Whitman© 2025, All Rights Reserved. A. HTML B. List Collector C. Attachment D. Label - B. List Collector A single request is submitted for approval. The RITM workflow includes pre-approval. Which of the following is true? A. Fulfilment can begin once other RITMs in the REQ are approved. B. Fulfilment can begin immediately. C. Fulfilment can begin once the REQ is approved