challenges for distributors - Answers embrace tools that can help customers save money increase their
efficiency
customers won't likely go back to the ways things were before the pandemic
resisting technology hurt distributors during covid
4 ways distributors are using technology to meet challenges - Answers strategic interactions
increased efficiency
forecast customer needs
break down the distance with technology
do customers determine if its a value added servicevalue-added - Answers true
each distributor will have what support functions - Answers IT
performance management
human resources
finance
what is the heart and central nervous system for a distributors operations - Answers ERP (enterprise
resource planning)
what is the face of the customer and provide personality - Answers CRM (customer relationship
managment)
what gives the distributor a voice to communicate with both its customers and employees - Answers
social media
what gives the customers a choice on how they buy from you and helps distributors remain competitive
- Answers e-commerce
what are two traditional order processing issues - Answers customer service impacts
lacks integration
**** there are more
ERP allows you to track - Answers products
salesforce
, customers
vendors
financials
provides analytics for informed decision making
cybersecurity is - Answers the practice of protecting critical systems and sensitive information from
digital attacks
cybersecurity threats - Answers attackers
script kiddies
hacktivists
advanced persistent threats
insider threat
supply chain security issues - Answers ...
What are the 5's - Answers source
stock
store
sell
ship
what are the support services of supply chain planning - Answers information technology
human resource management
finance management
before implementing new technology - Answers conduct a SWOT analysis
develop an implementation plan
determine ROI and measurable objectives
get buy in from employees (MOST IMPORTANT)
ensure that you budget completely- training and maintenance (WHERE MOST TECH. FAILS)
stay the course