Assistant Produce Manager Exam Questions with Verified Solutions Latest Version

Assistant Produce Manager Exam Questions with Verified Solutions Latest Version What is Mission? - Answers To be the premier quality food retailer in the world. What is Masc? - Answers Minimal Acceptable Shelf Condition What is AR? - Answers Automatic Replenishment What are 5 Core Values? - Answers -Passionate focus on customer value -Intolerant of waste -Dedicated to the dignity, value & employment security of associates -Devoted to highest standards of stewardship of stockholders -Responsible citizens of our community What is Formula? - Answers Masc + Forecast - Quality in Add = Production What is Danger Zone? - Answers 40-140 degrees What is produce refrigerator temperature - Answers 34-40 degree or cooler change the flower water - Answers every 2 days cutting gloves damage - Answers throw away origin countries - Answers 50% what is name of bacteria for melons - Answers salmonella what is the water temperature for Wash & Rinse - Answers 110 degree what is the water temperature for sanitize - Answers 75 degree how many nutritions are in produce - Answers 40 - 20 fruit & 20 vegetables Q-San Test Strips - Answers 1 1/2 - 2 inches for 10 seconds GTIN - Answers Global Trade Item Number SKU - Answers stock keeping unit PLU - Answers price (or product) look up 4-5 digit numbers Parfait yogurt temperature - Answers 37 degree thermometers - Answers keep it in cup of ice slush and temperature exactly 31.8 - 32.2 degree what is the importance of crisping - Answers keeps items fresh and look appealing hydrates product to restore life and vitality how long hydrate soak in water - Answers 5 mins how long to keep hydrate in refrigerator after soaked - Answers 2 hours what is the water temperature for hydrate - Answers 99 degree what is COOL? - Answers Country of Origin Labeling what is Spoilage - Answers it is damage to the edible quality of food caused by microorganisms why is spoilage very important? - Answers providing premier products and services means ensuring our products are of the best quality. Spoiled food affects your department in several ways, including profit loss and unsatisfied customers. it is also classified as shrink what are 5 things that has foodborne illnesses (SS) - Answers -bacteria -viruses -infections -intoxication -pathogens Merchandising Ad Planner (MAP) - Answers it contains several documents to help you plan your store's promotional planning why is Filing System 53 weeks important - Answers the produce department must keep a 53 week filling system. you'll use document in the filing system to make business decisions, research, or record important files and ensure that the proper retention schedule is followed what is PASS - Answers Pull, Aim, Squeeze, Sweep what is selling event? - Answers it is when a department promotes a particular product to -increase sales -generate ideas for customers who aren't sure what they'll buy -expose customers to new items they might not otherwise try or -promote a particular product why is selling event important? - Answers it designed to generate long-term sales increases through sharing knowledge and providing of our products to customers what is dynamic selling - Answers providing our customers with premier customer services means ensuring that they leave Publix feeling valued and wanting return. Dynamic selling helps you discover your customers' needs and make recommendations that will leave them feeling like a hero at home what is chucked fruit size and shape - Answers 1.25" and cube why is specialties important - Answers produce specialties provide our customers with convenient, quality produce. Follow the product recipes and only use the freshest vegetables and ripest quality fruits available when you prepare your produce specialties product line. how much inch of melon wedges - Answers 3/4 - 1" why is signage important - Answers signs are effective merchandising tools because they convey important information to customers and help generate sales. you're responsible for ensuring the produce department meets Publix's signage guidelines. why is pricing integrity important - Answers correct pricing is an important part of our business. it ensures we maintain our customers' confidence in our integrity and helps to ensure we are receiving full retail value for the products we sell. why is promotional ads important - Answers these are an important part of our business at Publix because they draw customers into our stores. Publix excepts sales lifts from ads. Items placed in the sale ad are carefully chosen by category managers at corporate based on seasonality, event, and holidays. Ad items are selected to maximize your sales opportunities. when customers come to your department to purchase a sale item, it's very important that you have the item in stock so you're not disappointing your customers or losing a sales opportunity. why is quality important - Answers customers choose the Publix produce department in part because of our reputation for quality products. quality control is important in the produce department because high-quality products -are a differentiating factor for Publix -help drive our mission to be the premier food retailer in the world and -reduce potential food safety issues why is special orders important - Answers these are a unique diffentiator between Publix and our competition. as the name suggests, special orders are indeed special to customers, and provide an opportunity to delight a customer when handled properly or to lose a customer who is disappointed. if we fail to deliver premier quality products and service, we have the potential to ruin a special occasion for a customer. that is why every special order, down to the smallest or simplest order, must be handled correctly. why is customer relations important - Answers our customers are the reason we're in business. that is why we strive for positive customer relations and to exceed our customers' expectations. you should consistently provide outstanding customer service because it -drives our mission to be the premier quality food retailer in the world -increase customer loyalty and -drives sales why is managing inventory important - Answers it is important to maintain accurate quality on hand (QOH) so you can place orders that your customers' needs while keeping shrink to minimum. maintaining an accurate QOH also helps you prepare for physical inventories. you're responsible for maintaining an accurate QOH for your department. why is forecasting important - Answers properly forecasting for production increases your department's profitability by reducing out-of-dates and lost sales opportunities. you are responsible for using forecasting tools to ensure your department's profitability why is production important - Answers it is our responsibility to ensure your department is as efficient and profitable as possible. that's why effective and precise production is important. over-production can result in wasted payroll and wasted product, resulting in unnecessary shrink. under-production can result in lost sales opportunities. your job is to find the right level of production for your store. why is ShrinkSmart important - Answers known and unknown losses in the produce department are known as shrink. these losses are paid out of the store profits. our goal is to manage our inventory to reduce losses by managing the processes that lead to shrink. it is also important to adjust out any known shrink What is CALM - Answers Stay cool, apologize for the problem, listen with empathy, make it right What is MSDS - Answers Material Safety Data Sheet What is hand hygiene? - Answers one of the easiest ways to spread microorganisms (including bacteria and viruses) is by hand contact. you must keep your hands and arms clean at all times what are 4 Ps in operational excellence - Answers roducts, processes, planning, and people what is the dynamics of the "glad to be here" debrief - Answers -respect -humility -honestly -accountabilty what is chain track - Answers adjust inventory for the items on the adjustment what is authorized associate - Answers determines which inventory needs to be adjusted what are 4 steps of legendary customer services - Answers -greeting (10 ft and 10 sec) -observation skills to engage customer -create customer happily ever after -thank customer and invite them back what is TEAM - Answers Together Everyone Achieves More what is bacteria - Answers single celled organisms responsible for food decay and many plant/animals disease what is virus - Answers smaller than bacteria and require living host to multiply