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Hospitality Management Chapter 3 - Rooms Division Operations TEST with verified solutions.

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Hospitality Management Chapter 3 - Rooms Division Operations TEST with verified solutions.

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Hospitality
Management Chapter
3 - Rooms Division
Operations TEST with
verified solutions
Application Service Provider (ASP)
Delivers a complete booking system tied to the
hotel's inventory in real time via the Internet
Average Daily Rate (ADR)
Indicates the level of a hotel's performance.
ADR = $ sales / rooms rented
Call Accounting System (CAS)
A system that tracks guest room phone charges
Catastrophe Plan
A plan to maximize guest and property safety in
the event of a disaster
Central Reservations System (CRS)
A reservation system that is commonly used in
large franchises to connect their reservation
systems with one another; enables guests to call
one phone number to reserve a room at and of the
chain properties

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