©FYNDLAY.
Management & Supervision in LE Study
Guide.
Communication is one of the most important skills in life. - Answers✔It is the KEY to building
Positive relationships and the essence of professionalism.
Of all the skills a manager, leader or supervisor needs to be effective: - Answers✔skill in
communicating is *most vital*
Communication is the key to - Answers✔building positive relationships & the essence of
professionalism
Standards of performance for evaluating the *effectiveness of communication* include: -
Answers✔1. Effective meetings
2. Effective group processes
3. Absence of conflict in the area of responsibility
4. Effective problem solving
5. Teamwork
Communication is - Answers✔the complex process thru which information and
UNDERSTANDING are transferred from one person to another.
The communication process may involve - Answers✔written or spoken words
signs & gestures
List of guiding principles for effective communication: - Answers✔1. The KEY to effective
communication: seek first to understand, then to be understood.
2. Think before you speak: select words that nurture rather than destroy.
3. Words are meant to richly bless & empower. Words are not merely to inform but to transform.
4. The art of listening well and speaking in appropriate ways are ESSENTIAL TO EFFECTIVE
LEADERSHIP.
5. Effective communication is about a variety of media, not just talking.
One communicates with:
1
, ©FYNDLAY.
dress
facial expression
tone of voice
selecting whom to talk with, how often, how and when.
Successful communication occurs when: - Answers✔the receiver's understanding of the message
is the same as the senders intent.
Consequences of not communicating well include: - Answers✔Low morale
Increased workplace tension
Reduced work quality and quantity
Rumors & Gossip
Increased union disputes and sometimes even
Lawsuits
The *basic parts* of the Communication process are: - Answers✔Message
Sender
Receiver
The *communication process* involves - Answers✔A message
A sender
A channel
A receiver
*It may include feedback*
How effectively messages are conveyed depends on the following: - Answers✔1.
Communication skills of the sender
2. Clarity of purpose
3. Effectiveness of the message itself
4. Appropriateness of the channel used
5. Receptivity and communication skills of the receiver
6. Feedback
7. Life experience & preexisting biases in either the sender or receiver.
2
Management & Supervision in LE Study
Guide.
Communication is one of the most important skills in life. - Answers✔It is the KEY to building
Positive relationships and the essence of professionalism.
Of all the skills a manager, leader or supervisor needs to be effective: - Answers✔skill in
communicating is *most vital*
Communication is the key to - Answers✔building positive relationships & the essence of
professionalism
Standards of performance for evaluating the *effectiveness of communication* include: -
Answers✔1. Effective meetings
2. Effective group processes
3. Absence of conflict in the area of responsibility
4. Effective problem solving
5. Teamwork
Communication is - Answers✔the complex process thru which information and
UNDERSTANDING are transferred from one person to another.
The communication process may involve - Answers✔written or spoken words
signs & gestures
List of guiding principles for effective communication: - Answers✔1. The KEY to effective
communication: seek first to understand, then to be understood.
2. Think before you speak: select words that nurture rather than destroy.
3. Words are meant to richly bless & empower. Words are not merely to inform but to transform.
4. The art of listening well and speaking in appropriate ways are ESSENTIAL TO EFFECTIVE
LEADERSHIP.
5. Effective communication is about a variety of media, not just talking.
One communicates with:
1
, ©FYNDLAY.
dress
facial expression
tone of voice
selecting whom to talk with, how often, how and when.
Successful communication occurs when: - Answers✔the receiver's understanding of the message
is the same as the senders intent.
Consequences of not communicating well include: - Answers✔Low morale
Increased workplace tension
Reduced work quality and quantity
Rumors & Gossip
Increased union disputes and sometimes even
Lawsuits
The *basic parts* of the Communication process are: - Answers✔Message
Sender
Receiver
The *communication process* involves - Answers✔A message
A sender
A channel
A receiver
*It may include feedback*
How effectively messages are conveyed depends on the following: - Answers✔1.
Communication skills of the sender
2. Clarity of purpose
3. Effectiveness of the message itself
4. Appropriateness of the channel used
5. Receptivity and communication skills of the receiver
6. Feedback
7. Life experience & preexisting biases in either the sender or receiver.
2
