WGU C720 EXAM QUESTIONS AND ANSWERS
Operations managers at Lawton Automotive are considering the idea of using robotic
arms instead of line workers to install tires on cars during the manufacturing process.
What would be the likely result of implementing this process technology? - Answers-
Increasing production speed
This statement best explains how teamwork-oriented operations affect a firm's ability to
compete. - Answers- When labor and management work together, a firm's productivity,
quality, and sales improve.
How do firms primarily benefit from having more cross-functional teams? - Answers-
Decision making improves because team members share knowledge and understand
the needs of the firm.
Executives at Coffman Computers are considering changing the firm's organizational
structure, which is based on functional areas. What would be the primary benefit of
Coffman Computers implementing a structure based on business processes? -
Answers- Making quicker, better decisions.
True or false? Although consumers and organizations benefit from the improved
efficiency and lower product costs that result from team-oriented operations, teamwork
typically results in fewer job opportunities and lower wages for an organization's
employees. - Answers- False
This term refers to the arrangement of formal relationships between a firm's functional
areas. - Answers- Organizational Structure.
True or false? Due to the pressure to compete globally, an increasing number of firms
are changing their organizational structures. Instead of being organized by business
processes, more firms are being organized by business functions. - Answers- False
How does teamwork in operations benefit or add value to customers? - Answers-
Teamwork in operations benefits the customer when coordinated decisions within an
organization produce high quality products that customers value.
True or False
Operations in the service and manufacturing sectors operate independently from each
other when creating a value chain that ultimately brings products to customers. -
Answers- False
Malcolm, an operations manager at Carson Industries, has been assigned the task of
implementing the firm's environmental stewardship strategy. Which of the following
would be the best way for Malcolm to accomplish this goal? - Answers- Reducing
energy consumption at Carson manufacturing facilities Environmental stewardship is
, operationalized through recycling programs, renewable resources, and minimizing
energy consumption.
In the 1950s, Coca-Cola replaced glass bottles with lighter, less costly aluminum cans
without changing the taste of the soda. This operations change best illustrates how
technology altered Coca-Cola's - Answers- Product Design
Service providers and provider of goods have many similarities because _________. -
Answers- some of their final products can be considered both services and goods
The management of inventory is important to producers of goods and producers of
services, but ______________. - Answers- a service is intangible and thus involves no
finished products
True or False
The management of inventory is more important to producers of goods than producers
of services. - Answers- False
True or False
Product design is just as important to producers of products (tangible goods) and to
producers of service (intangible goods). - Answers- True
True or False
Operations can only add value when producing a product for profit. - Answers- False
Technology can help the operations of an organization design and build better products,
and it relates to ___________. - Answers- both tangible goods and intangible services-
Advances in technology can help an organization design and build better products
whether they are goods or services.
Operations managers use technology to solve problems that can make life better for
consumers. Value for the customer can be enhanced by _________. - Answers- using
advances in technology that make it possible to design and build better products and
processes using fewer resources
Advances in technology can be used to help the operations of an organization to
___________. - Answers- create a process that helps an organization accomplish a
task and
develop new ideas and successfully implement them.
A teamwork approach in managing operations _________. - Answers- can help solve
quality and productivity problems.
Why are team-oriented operations essential today? - Answers- Because cooperation is
necessary for solving quality and productivity problems to remain competitive
increasingly global marketplace
Operations managers at Lawton Automotive are considering the idea of using robotic
arms instead of line workers to install tires on cars during the manufacturing process.
What would be the likely result of implementing this process technology? - Answers-
Increasing production speed
This statement best explains how teamwork-oriented operations affect a firm's ability to
compete. - Answers- When labor and management work together, a firm's productivity,
quality, and sales improve.
How do firms primarily benefit from having more cross-functional teams? - Answers-
Decision making improves because team members share knowledge and understand
the needs of the firm.
Executives at Coffman Computers are considering changing the firm's organizational
structure, which is based on functional areas. What would be the primary benefit of
Coffman Computers implementing a structure based on business processes? -
Answers- Making quicker, better decisions.
True or false? Although consumers and organizations benefit from the improved
efficiency and lower product costs that result from team-oriented operations, teamwork
typically results in fewer job opportunities and lower wages for an organization's
employees. - Answers- False
This term refers to the arrangement of formal relationships between a firm's functional
areas. - Answers- Organizational Structure.
True or false? Due to the pressure to compete globally, an increasing number of firms
are changing their organizational structures. Instead of being organized by business
processes, more firms are being organized by business functions. - Answers- False
How does teamwork in operations benefit or add value to customers? - Answers-
Teamwork in operations benefits the customer when coordinated decisions within an
organization produce high quality products that customers value.
True or False
Operations in the service and manufacturing sectors operate independently from each
other when creating a value chain that ultimately brings products to customers. -
Answers- False
Malcolm, an operations manager at Carson Industries, has been assigned the task of
implementing the firm's environmental stewardship strategy. Which of the following
would be the best way for Malcolm to accomplish this goal? - Answers- Reducing
energy consumption at Carson manufacturing facilities Environmental stewardship is
, operationalized through recycling programs, renewable resources, and minimizing
energy consumption.
In the 1950s, Coca-Cola replaced glass bottles with lighter, less costly aluminum cans
without changing the taste of the soda. This operations change best illustrates how
technology altered Coca-Cola's - Answers- Product Design
Service providers and provider of goods have many similarities because _________. -
Answers- some of their final products can be considered both services and goods
The management of inventory is important to producers of goods and producers of
services, but ______________. - Answers- a service is intangible and thus involves no
finished products
True or False
The management of inventory is more important to producers of goods than producers
of services. - Answers- False
True or False
Product design is just as important to producers of products (tangible goods) and to
producers of service (intangible goods). - Answers- True
True or False
Operations can only add value when producing a product for profit. - Answers- False
Technology can help the operations of an organization design and build better products,
and it relates to ___________. - Answers- both tangible goods and intangible services-
Advances in technology can help an organization design and build better products
whether they are goods or services.
Operations managers use technology to solve problems that can make life better for
consumers. Value for the customer can be enhanced by _________. - Answers- using
advances in technology that make it possible to design and build better products and
processes using fewer resources
Advances in technology can be used to help the operations of an organization to
___________. - Answers- create a process that helps an organization accomplish a
task and
develop new ideas and successfully implement them.
A teamwork approach in managing operations _________. - Answers- can help solve
quality and productivity problems.
Why are team-oriented operations essential today? - Answers- Because cooperation is
necessary for solving quality and productivity problems to remain competitive
increasingly global marketplace
