CTE EXAM QUESTIONS AND ANSWERS
As an approach to resolving conflict during team activities, a ________ proposes that
both sides can satisfy their goals (at least to some extent) and seeks to minimize losses
for everyone involved.
Select one:
A. lose-win strategy
B. win-win strategy
C. lose-lose strategy
D. break-even strategy - Answers- B. win-win strategy
If you want to use a mobile device to take notes during a meeting, it's a good idea to let
the meeting's leader know ahead of time.
Select one:
True
False - Answers- True
When compared to social media, mobile technology will have relatively little effect on
the nature of business communication.
Select one:
True
False - Answers- False
During which phase of the three-step writing process should you revise your message?
Select one:
A. Planning
B. Producing
C. Composing
D. Writing
E. Completing - Answers- E. Completing
Business communication that is interactive, conversational, and open to those who wish
to join follows which type of communication model?
Select one:
A. Passive
B. Reshaped
C. Social
D. Published
E. Broadcasted - Answers- C. Social
Which of the following is one of the ways used to encourage collaboration among new
team members?
Select one:
A. Allow members bonding time
B. Assume things are going well if there is no negative feedback
C. Compose written information as a group
,D. Invite all interested parties to collaborate
E. Encourage each team member to work in a style best suited to their personality -
Answers- A. Allow members bonding time
Which of the following is one of the ways businesses utilize the social communication
model?
Select one:
A. By transmitting fixed messages about a brand
B. By limiting access to stakeholders
C. By allowing information to flow from the top of the organization
D. By monitoring online discussions about the company
E. By incorporating a "we talk, you listen" model - Answers- D. By monitoring online
discussions about the company
The best time to distribute an agenda for a meeting is
Select one:
A. before the meeting.
B. during the meeting.
C. at the start of the meeting.
D. after the meeting. - Answers- A. before the meeting.
When gathering information, why is it important to focus on information that concerns
your audience the most?
Select one:
A. The message will be shorter and easier to write
B. You will cover all your legal bases
C. You increase your chances of accomplishing your goals
D. The information will be more ethical
E. The information will answer all questions in the journalistic approach - Answers- C.
You increase your chances of accomplishing your goals
Which of the following will help the communication process?
Select one:
A. Stay up to date on emerging technology tools
B. Communicating through several media sites
C. Disengage from the computer to communicate in person
D. Communicating electronically whenever possible
E. Structure communications as short, text-like messages - Answers- C. Disengage
from the computer to communicate in person
Which of the following is an outcome of strong communication skills within an
organization?
Select one:
A. The ability to target important communities in the marketplace
B. A better understanding of perceptions and trends
, C. Less trust between senior leadership
D. The ability to develop marketing messages
E. Increased productivity and faster problem solving - Answers- E. Increased
productivity and faster problem solving
An example of a specific purpose for a business message would be
Select one:
A. to impart information to the audience.
B. to persuade readers to take action.
C. to inform employees about the new vacation policy.
D. to obtain audience participation and collaboration. - Answers- C. to inform
employees about the new vacation policy.
What is a communication medium?
Select one:
A. The identification of the audience preference in receiving messages
B. The communication channel used
C. The number of potential distractions a message might encounter
D. The appropriate length of a message
E. The form a message will take - Answers- E. The form a message will take
Why is it important to talk to supervisors, colleagues, or customers when finding and
evaluating information for an audience you are unfamiliar with?
Select one:
A. To gauge interest by the online community
B. To better identify the needs of the target audience
C. To be sure to acknowledge how people feel
D. To get input from the audience
E. To ensure company documents are up-to-date - Answers- B. To better identify the
needs of the target audience
People are often judged based on the way they dress.
Select one:
True
False - Answers- True
Which of the following is the process of assigning meaning to sound, based on your
values and beliefs?
Select one:
A. Receiving
B. Responding
C. Evaluating
D. Remembering
E. Decoding - Answers- E. Decoding
As an approach to resolving conflict during team activities, a ________ proposes that
both sides can satisfy their goals (at least to some extent) and seeks to minimize losses
for everyone involved.
Select one:
A. lose-win strategy
B. win-win strategy
C. lose-lose strategy
D. break-even strategy - Answers- B. win-win strategy
If you want to use a mobile device to take notes during a meeting, it's a good idea to let
the meeting's leader know ahead of time.
Select one:
True
False - Answers- True
When compared to social media, mobile technology will have relatively little effect on
the nature of business communication.
Select one:
True
False - Answers- False
During which phase of the three-step writing process should you revise your message?
Select one:
A. Planning
B. Producing
C. Composing
D. Writing
E. Completing - Answers- E. Completing
Business communication that is interactive, conversational, and open to those who wish
to join follows which type of communication model?
Select one:
A. Passive
B. Reshaped
C. Social
D. Published
E. Broadcasted - Answers- C. Social
Which of the following is one of the ways used to encourage collaboration among new
team members?
Select one:
A. Allow members bonding time
B. Assume things are going well if there is no negative feedback
C. Compose written information as a group
,D. Invite all interested parties to collaborate
E. Encourage each team member to work in a style best suited to their personality -
Answers- A. Allow members bonding time
Which of the following is one of the ways businesses utilize the social communication
model?
Select one:
A. By transmitting fixed messages about a brand
B. By limiting access to stakeholders
C. By allowing information to flow from the top of the organization
D. By monitoring online discussions about the company
E. By incorporating a "we talk, you listen" model - Answers- D. By monitoring online
discussions about the company
The best time to distribute an agenda for a meeting is
Select one:
A. before the meeting.
B. during the meeting.
C. at the start of the meeting.
D. after the meeting. - Answers- A. before the meeting.
When gathering information, why is it important to focus on information that concerns
your audience the most?
Select one:
A. The message will be shorter and easier to write
B. You will cover all your legal bases
C. You increase your chances of accomplishing your goals
D. The information will be more ethical
E. The information will answer all questions in the journalistic approach - Answers- C.
You increase your chances of accomplishing your goals
Which of the following will help the communication process?
Select one:
A. Stay up to date on emerging technology tools
B. Communicating through several media sites
C. Disengage from the computer to communicate in person
D. Communicating electronically whenever possible
E. Structure communications as short, text-like messages - Answers- C. Disengage
from the computer to communicate in person
Which of the following is an outcome of strong communication skills within an
organization?
Select one:
A. The ability to target important communities in the marketplace
B. A better understanding of perceptions and trends
, C. Less trust between senior leadership
D. The ability to develop marketing messages
E. Increased productivity and faster problem solving - Answers- E. Increased
productivity and faster problem solving
An example of a specific purpose for a business message would be
Select one:
A. to impart information to the audience.
B. to persuade readers to take action.
C. to inform employees about the new vacation policy.
D. to obtain audience participation and collaboration. - Answers- C. to inform
employees about the new vacation policy.
What is a communication medium?
Select one:
A. The identification of the audience preference in receiving messages
B. The communication channel used
C. The number of potential distractions a message might encounter
D. The appropriate length of a message
E. The form a message will take - Answers- E. The form a message will take
Why is it important to talk to supervisors, colleagues, or customers when finding and
evaluating information for an audience you are unfamiliar with?
Select one:
A. To gauge interest by the online community
B. To better identify the needs of the target audience
C. To be sure to acknowledge how people feel
D. To get input from the audience
E. To ensure company documents are up-to-date - Answers- B. To better identify the
needs of the target audience
People are often judged based on the way they dress.
Select one:
True
False - Answers- True
Which of the following is the process of assigning meaning to sound, based on your
values and beliefs?
Select one:
A. Receiving
B. Responding
C. Evaluating
D. Remembering
E. Decoding - Answers- E. Decoding
