test guide with solutions.
Technicians should not decide they will be able to restore a
damaged item until they have __________ the item and
communicated with the customer - Ans>> pretest
The restoration company works for the property owner, who is the
primary customer. A secondary customer is the __________
__________ when the property owner is an __________ - Ans>>
insurance carrier, insured
Most cleaning procedures for structures will begin at the
____________ and finish at the_____________. - Ans>> ceilings, floor
,When processing smoke residue from painted walls, all cleaning
will begin at the _________ and finish at the__________. - Ans>>
bottom, top
Moderate soot on semi-gloss enamel painted surfaces is safely
removed with a ___________ or general purpose cleaner. - Ans>>
degreaser
Washable hard surfaces such as glossy paints, plastic surfaces,
and porcelain are commonly cleaned with _________ _________
cleaners. - Ans>> general purpose
Normally, when cleaning light to moderate soot-contaminated flat
latex-painted surfaces, restorers should __________________ or dry-
sponge, followed by wet cleaning when necessary - Ans>> pre-
conditioned
When stained or odors persist after painted surfaces are cleaned,
the surface should be__________ before repainting. - Ans>>
sealed
A major complication associated with smoke damage attics is
accessibility to surfaces and contents of _____________ value. -
Ans>> questionable
, When a wood structural member is charred, depending upon
severity , it should be scraped before sealing, removed and
replaced or cleaning using ___________ media. - Ans>> blast
Technicians should not decide they will able to restore a damaged
item until they have pretested the item and communicated with
the _________. - Ans>> customer
When cleaning finished wood surfaces, it is recommended to
wash the wood panel surfaces in the same direction of the _______
grain. - Ans>> wood
When cleaning finished paneling with light to moderate smoke
reduces, wet clean with a ________ _________ _________ - Ans>>
mild alkaline detergent
___________ __________ gel or cream is a restoration agent used to
remove smoke embedded within a clear coated finished surface,
especially on wooden furniture. - Ans>> wood restoring
Before evaluating the success of wet cleaning procedures on
masonry surfaces, the surfaces should be ________. - Ans>> Dry
Effective cleaning methods for smoke contaminated exterior
masonry surfaced are achieved by using_________ solutions and
_______ bastings. - Ans>> alkaline, media